What is the Platform's Service Level Availability?

Progress Software is committed to providing 99.95% uptime of production websites on Sitefinity Cloud.

A 99.95% SLA translates to a maximum downtime of approximately 21 minutes per month, excluding scheduled maintenance and conditions defined in the SLA terms.

What support and SLAs do I get with Sitefinity Cloud purchased via Azure Marketplace? 

Support and SLA entitlements are identical to direct purchase. They are tied to your Sitefinity Cloud subscription tier, not the checkout channel.

This SLA applies to the availability of the production environment hosted in Sitefinity Cloud.