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Support and Learning

Select a product and find all the topics, resources and support
options you need

Support Resources

  • Customer Support Guide

    Get an overview of technical support features and benefits, and learn how you can reach us worldwide.

  • Scope of Support

    Explore the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who need to escalate a case, contact information is available for all Progress Technical Support Managers.