Support and Learning

Select a product and find all the topics, resources and support
options you need

Mobile and Web Application Development

BAAS Platform

Telerik Platform

Data Connectivity and Integration

DataDirect Connectors

Web Content Management


Business Rules Management


Support Resources

  • Customer Support Guide

    Get an overview of technical support features and benefits, and learn how you can reach us worldwide.

  • Scope of Support

    Explore the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs).

  • How to Escalate a Case

    For customers who need to escalate a case, contact information is available for all Progress Technical Support Managers.