Get Help

Log / Manage Case

Log and manage your customer support requests via Progress SupportLink.

Call Support

Our Standard and Mission-Critical support offerings are available 24x7 in English.

Customer Self Service

CSS Online helps you find license details, sales order reprints, invoices, customized reports and more.

Working with Support

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs). 

Services and Training

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Consulting Services

A dynamic team of experts in writing, developing and optimizing technology projects will help you transform your applications to meet business challenges.

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Managed Database Administration

Comprehensive database expertise at your service from the people who helped build it.

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Progress Education

Get the practical knowledge your team needs to effectively use Progress products. Online or in person, Progress serves up the training that’s the right fit for your business.