Get Help

Log / Manage Case

Log and manage your customer support requests via Progress SupportLink.

Call Support

Our Standard and Mission-Critical support offerings are available 24x7 in English.

Customer Self Service

CSS Online helps you find license details, sales order reprints, invoices, customized reports and more.

Working with Support

  • Customer Support Guide

    Overview of the features and benefits of technical support, and tells you how you can reach us world-wide.

  • Types of Support

    Progress offers tiered support to meet the needs of your application support team and your business users.

  • Scope of Support

    This document covers the scope of support for the OpenEdge, Corticon and DataDirect products.

  • Support Service Level Objectives

    In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs). 

  • How to Escalate a Case

    For customers who find they need to escalate a case, contact information is available for all Progress Software’s Technical Support Managers

  • Maintenance Policy

    Details on our pricing policy as it relates to Maintenance and Support.

Services and Training


Consulting Services

A dynamic team of experts in writing, developing and optimizing technology projects will help you transform your applications to meet business challenges.


Managed Database Administration

Comprehensive database expertise at your service from the people who helped build it.


Progress Education

Get the practical knowledge your team needs to effectively use Progress products. Online or in person, Progress serves up the training that’s the right fit for your business.