The Sitefinity Professional Edition Subscription, Professional Server Edition and Enterprise Server Edition come with the support plans described above for the Professional, Online Marketing and Enterprise editions respectively.
The 16h/day (Mon-Fri) Phone Support covers the 2am - 6pm EST time frame.
The official language for Customer Support communication is English.
Sitefinity support is handled by a dedicated in-house team that works closely with the product development teams. We're passionate about the success of every Sitefinity customer and encourage you to get in touch with us should you need assistance.
All support plans benefit from access to:
- New major product releases, service packs, weekly bug fixes
- Online support system for logging, updating and tracking support cases
- Comprehensive product documentation, knowledgebase articles, whitepapers, webinars and more
- Developer community forums and blogs