Sitefinity Support Offerings

	Professional Edition	Online Marketing Edition	Enterprise Edition	Mission Critical Learn more
Initial Response Goal (Mon - Fri)	24h	24h	24h	24h
Business-Critical, Severity 1, Issues	4h	4h	1h	30m
Phone Support	16h/day (Mon-Fri)	24h/day (Mon-Fri)	24x7	24x7
Escalation Requests	●	●	●	●
Bi-weekly Bug Fixes	●	●	●	●
7-day Bug Fixing			●	●
Patches			●	●
Designated Customer Success Manager (CSM)				●
Proactive and personalized service approach				●
Faster turnaround times and priority routing of issues				●
Direct access to senior technical support engineers				●
More influence on product roadmaps				●
Quarterly conference calls and executive reports				●
Annual on-site visit with your CSM				●

The Sitefinity Professional Edition Subscription, Professional Server Edition and Enterprise Server Edition come with the support plans described above for the Professional, Online Marketing and Enterprise editions respectively.

The 16h/day (Mon-Fri) Phone Support covers the 2am - 6pm EST time frame.

The official language for Customer Support communication is English.

Benefits

Sitefinity support is handled by a dedicated in-house team that works closely with the product development teams. We're passionate about the success of every Sitefinity customer and encourage you to get in touch with us should you need assistance.

All support plans benefit from access to:

New major product releases, service packs, weekly bug fixes
Online support system for logging, updating and tracking support cases
Comprehensive product documentation, knowledgebase articles, whitepapers, webinars and more
Developer community forums and blogs