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Adaptive User Experience
Kendo UI

Build rich, smart HTML5 and JavaScript apps for any platform, browser or device
NativeScript

Use Angular, TypeScript or JavaScript to build truly native mobile apps
NativeChat

Deliver superior customer experiences with an AI-driven platform for creating and deploying cognitive chatbots
Telerik

Deliver Awesome UI with the most complete toolboxes for .NET, Web and Mobile development
Test Studio

Automate UI, load and performance testing for web, desktop and mobile
Mobility and Serverless Cloud
Kinvey

A complete cloud platform for an app or your entire digital business

 Cognitive Services
DataRPM

Detect and predict anomalies by automating machine learning to achieve higher asset uptime and maximized yield
Corticon

Automate decision processes with a no-code business rules engine

 Data Connectivity and Integration
DataDirect Connectors

Optimize data integration with high-performance connectivity
DataDirect Hybrid Data Pipeline

Connect to any cloud or on-premises data source using a standard interface
Web Experience Management
Sitefinity

Build engaging multi-channel web and digital experiences with intuitive web content management
Sitefinity Digital Experience Cloud

Personalize and optimize the customer experience across digital touchpoints

 OpenEdge Platform
OpenEdge

Build, protect and deploy apps across any platform and mobile device
Rollbase

Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
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Sitefinity Support Offerings

  Professional Edition Online Marketing Edition Enterprise Edition Mission Critical
Learn more
Initial Response Goal (Mon - Fri) 24h 24h 24h 24h
Business-Critical, Severity 1, Issues 4h 4h 1h 30m
Phone Support 16h/day (Mon-Fri) 24h/day (Mon-Fri) 24x7 24x7
Escalation Requests ● ● ● ●
Bi-weekly Bug Fixes ● ● ● ●
7-day Bug Fixing     ● ●
Patches     ● ●
Designated Customer Success Manager (CSM)       ●
Proactive and personalized service approach       ●
Faster turnaround times and priority routing of issues       ●
Direct access to senior technical support engineers       ●
More influence on product roadmaps       ●
Quarterly conference calls and executive reports       ●
Annual on-site visit with your CSM       ●

The Sitefinity Professional Edition Subscription, Professional Server Edition and Enterprise Server Edition come with the support plans described above for the Professional, Online Marketing and Enterprise editions respectively.

The 16h/day (Mon-Fri) Phone Support covers the 2am - 6pm EST time frame.

The official language for Customer Support communication is English.

Benefits

Sitefinity support is handled by a dedicated in-house team that works closely with the product development teams. We're passionate about the success of every Sitefinity customer and encourage you to get in touch with us should you need assistance.

All support plans benefit from access to:

  • New major product releases, service packs, weekly bug fixes
  • Online support system for logging, updating and tracking support cases
  • Comprehensive product documentation, knowledgebase articles, whitepapers, webinars and more
  • Developer community forums and blogs
Sitefinity Support Topics
Tools and Add-ons
Docs and Learning
See also

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All Rights Reserved.

Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.

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