Digital Experience

Increasingly, every experience includes digital interaction. Your audience consumes your message through multiple channels and many touchpoints. Fast, secure, connected experience are essential. Every time. Progress provides the tools to build that journey.

Explore Foundation Products

30%

Reduction of upfront cost of implementation

75%

Of customers say one extraordinary experience raises their expectations of all other companies

245%

Return on Investment with a 13-month payback

The Challenge

Extending Data & Analytics to Improve Customer Understanding

In Gartner’s Customer Experience Innovation Study, respondents indicated that customer analytics continues to be the No. 1 priority investment to improve the customer experience. Increasingly, every experience includes digital interaction. Your audience consumes your message through multiple channels and many touchpoints. Fast, secure, connected experience are essential. Every time.

The Solution

Unique Business Challenges Deserve Unique Digital Experiences

Progress DX Solutions connect, orchestrate, decision, secure, and deliver an optimized digital experience that is highly meaningful as the customer and their context is well understood through interconnected data​:

Omnichannel Experiences

  • Enable fast delivery of modern, fit-for-purpose interfaces and experiences across web, native mobile platforms (iOS & Android) and other modalities
  • Build web pages, themes, and UI components with intuitive tools
  • Use Integrated Development Environments and front-end frameworks for .NET, JavaScript, and more

Insights, Personalization & Decisioning

  • Drive engaging user journeys using a customer data platform to aggregate customer interaction data and to create segments
  • Acccelerate optimization efforts with AI based recommendations and A/B testing
  • Automate and manage business decisions and logic at scale

Data Connectivity & Security

  • Power intelligence and applications with scalable, enterprise data connectivity
  • Enjoy peace of mind with compliant, secure document transport with industry leading Managed File Transfer (MFT) solutions
  • Ensure compliance with PCI, HIPAA, CCPA, GDPR and other requirements.

Content Management & Delivery

  • Empower marketers and content authors to easily curate and deliver content across multiple channels, languages and continents
  • Free developers from monolithic constraints, with full choice of programming language
  • Leverage decoupled CMS development to support fully headless content delivery

Development & Testing​

  • Drive faster and more productive development with acclaimed UI component libraries, reporting & Document Processing Solution
  • Reimagine debugging and troubleshooting with powerful tools
  • Automate testing to ensure your applications deliver quality experiences

AI Driven Conversations

  • Lower your cost to serve, improve the customer experience, with personalized, multi-channel AI-driven conversational interfaces and chatbots
  • Optimize key workflows
  • Automate the first line of support and serve customers 24/7

The Business Benefits

Fast, Secure and Connected Experience

  • Reduce Implementation Effort​

    Easy by design to reduce dependence on your IT staff.

  • Customization​

    Meeting your customers where they are with what they need the moment they need it.

  • Feature Richness

    Reach across journeys, channels, and touchpoints.

  • Scalability​​

    Scale to the level of need seamlessly.

  • Cloud Hosting

    Productivity, scalability, integration and security.

Progress DX is Powered by:

Progress DX Solutions connect, orchestrate, decision, secure, and deliver an optimized digital experience that is highly meaningful as the customer and their context is well understood through interconnected data​

Customer Success Stories

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Tom Tailor Builds Ecommerce Experience in Just 3 Months That Out Earns Brick-and-Mortar by 10%
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How Red deSalud UC CHRISTUS Created a Seamless Patient Experience with Sitefinity
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The Henry Ford Taps Sitefinity to Build Member an all-round Digital Ecosystem with a Member Only Community and Central Hub for Education Offerings

Related Resources