Digital Experience
Increasingly, every experience includes digital interaction. Your audience consumes your message through multiple channels and many touchpoints. Fast, secure, connected experience are essential. Every time. Progress provides the tools to build that journey.
Explore Foundation Products
30%
Reduction of upfront cost of implementation
75%
Of customers say one extraordinary experience raises their expectations of all other companies
245%
Return on Investment with a 13-month payback
The Challenge
Extending Data & Analytics to Improve Customer Understanding
In Gartner’s Customer Experience Innovation Study, respondents indicated that customer analytics continues to be the No. 1 priority investment to improve the customer experience. Increasingly, every experience includes digital interaction. Your audience consumes your message through multiple channels and many touchpoints. Fast, secure, connected experience are essential. Every time.
The Solution
Unique Business Challenges Deserve Unique Digital Experiences
Progress DX Solutions connect, orchestrate, decision, secure, and deliver an optimized digital experience that is highly meaningful as the customer and their context is well understood through interconnected data:
Omnichannel Experiences
- Enable fast delivery of modern, fit-for-purpose interfaces and experiences across web, native mobile platforms (iOS & Android) and other modalities
- Build web pages, themes, and UI components with intuitive tools
- Use Integrated Development Environments and front-end frameworks for .NET, JavaScript, and more
Insights, Personalization & Decisioning
- Drive engaging user journeys using a customer data platform to aggregate customer interaction data and to create segments
- Acccelerate optimization efforts with AI based recommendations and A/B testing
- Automate and manage business decisions and logic at scale
Data Connectivity & Security
- Power intelligence and applications with scalable, enterprise data connectivity
- Enjoy peace of mind with compliant, secure document transport with industry leading Managed File Transfer (MFT) solutions
- Ensure compliance with PCI, HIPAA, CCPA, GDPR and other requirements.
Content Management & Delivery
- Empower marketers and content authors to easily curate and deliver content across multiple channels, languages and continents
- Free developers from monolithic constraints, with full choice of programming language
- Leverage decoupled CMS development to support fully headless content delivery
Development & Testing
- Drive faster and more productive development with acclaimed UI component libraries, reporting & Document Processing Solution
- Reimagine debugging and troubleshooting with powerful tools
- Automate testing to ensure your applications deliver quality experiences
AI Driven Conversations
- Lower your cost to serve, improve the customer experience, with personalized, multi-channel AI-driven conversational interfaces and chatbots
- Optimize key workflows
- Automate the first line of support and serve customers 24/7
The Business Benefits
Fast, Secure and Connected Experience
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Reduce Implementation Effort
Easy by design to reduce dependence on your IT staff.
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Customization
Meeting your customers where they are with what they need the moment they need it.
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Feature Richness
Reach across journeys, channels, and touchpoints.
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Scalability
Scale to the level of need seamlessly.
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Cloud Hosting
Productivity, scalability, integration and security.
Progress DX is Powered by:
Progress DX Solutions connect, orchestrate, decision, secure, and deliver an optimized digital experience that is highly meaningful as the customer and their context is well understood through interconnected data
Decision Automation to Transform User Experience and Streamline Operations
Incorporate digital decision-making into your digital experiences. With Progress Corticon, domain experts are empowered to write the rules and automate complex decisions – without having to write code.
Integration Tools To Get The Most Out Of Data
Add performant, secure, standards-based connectivity for any data source by any data consumer. Progress DataDirect enables people and systems with universal, secure data access.
Drive Connected Experiences with a Powerful Content Platform
Personalize and deliver content through an easy and intuitive platform for stellar digital experiences. Progress Sitefinity scales for growth adding composability for best of breed additions to your martech stack.
Secure File Transfer and Automation Software for the Enterprise
Deliver your agency/departmental mission with standards-based file security within your digital experience. Progress MOVEit is the easiest way to ensure all your critically important, sensitive files are secure and compliant at rest or in-transit, meeting core compliance requirements like HIPAA and PCI-DSS.
Customer Self-service. Smart Automation. Multichannel Experience.
Embrace omnichannel digital experiences and offer efficient self-service to customers and employees 24/7. Progress NativeChat allows you to optimize key workflows and automate the first line of support, effortlessly pivoting between digital and in-person conversations.
Customer Success Stories
