Frequently Asked Questions
DataDirect
ADO.NET
- 24x7 Support
- Data Connectivity Security with ADO.NET
- DataDirect ADO.Net Features
- How Can I Improve ADO.NET Performance?
- How Does ADO.NET Work?
- What are ADO.NET Diagnostics?
- What is ADO.NET?
- What is the DataDirect ADO.NET Technology Difference?
- What is the Microsoft .NET Architecture?
- Where Can I Learn More About ADO.NET and the .NET Framework?
- Which Version of the .NET Framework Does DataDirect Technologies Support?
- Why Do Application Developers Need ADO.NET?
- Why Should Application Developers Care About Managed Code?
Integration Suite
- Are the components of the DataDirect Data Integration Suite available separately?
- What are the benefits of the DataDirect Data Integration Suite?
- What does the DataDirect Data Integration Suite consist of?
- What is the DataDirect Data Integration Suite?
- Where can I download the DataDirect Data Integration Suite?
JDBC
ODBC
- DataDirect ODBC Features
- How Can I Improve ODBC Performance?
- How Does ODBC Work?
- How Does Progress DataDirect ODBC Implementation Differ?
- Progress Database ODBC and JDBC Driver FAQ
- References Used in This Document
- What are ODBC Diagnostics?
- What is an ODBC Driver?
- Where Can I Find More Information?
- Where Can I Obtain ODBC Drivers?
- Which Version of the ODBC Specification Does DataDirect Support?
- Why Do Application Developers Need ODBC?
OpenAccess Troubleshooting
OpenEdge
Product Contents
OpenEdge Versions
- Is support for previous OpenEdge releases included?
- What about retired releases of OpenEdge? Can I still get products?
- Will I automatically get new OpenEdge release products when they become available?
- Is OpenEdge Developers Kit 11.7 still available?
- What happens to the contents of the OpenEdge Developers Kit when one of the included releases is retired?
Product Delivery
Renewals & Upgrades
Special Pricing
Sitefinity Cloud
General
- What is Sitefinity Cloud
- What are Sitefinity Cloud Tiers?
- What are the Page views/API Calls limits?
- How are Page views/API calls defined?
- How often are page views/API calls usage calculated?
- Will my website stop working if I exceed pageviews/API calls limit?
- Why are Sitefinity Cloud page views different than the page views from Google Analytics?
- Can I monitor my page views and API calls usage?
- How can I upgrade to a different tier or purchase an add-on?
Deployment
- Can I move my site to Sitefinity Cloud?
- Can I move my site from Sitefinity Cloud?
- Regional Data Centers: Where will my Sitefinity Cloud subscription be provisioned?
- Will I be able to extend Sitefinity and then push it to the cloud?
- Can I keep my source code in a repository outside of Sitefinity Cloud?
- Sitefinity Cloud uses Cloudflare as a CDN. Do Sitefinity Cloud customers get direct access to Cloudflare?
- Can Sitefinity Cloud customers run edge worker processes?
Environment
- How many environments are included in Sitefinity Cloud by default?
- Is there an option to add additional environment?
- Where are the Sitefinity Cloud environments provisioned?
Administration
- How do I log in to Sitefinity Cloud?
- Log-in attempt to Sitefinity Cloud fails?
- Does Sitefinity Cloud have different levels of permissions?
- Who from Progress has access to the account?
- Do Sitefinity Cloud customers have access to the utilized Azure services?
- Can I keep my source code in a repository outside of Sitefinity Cloud?
- How do I connect to my Azure SQL database?
- Does Sitefinity Cloud provide an SMTP service?
- Will I have the ability to test, verify and accept or reject any changes to the Sitefinity Cloud platform?
- What is the process for requesting, approving, and granting access to the information system?
- What Search service options are available in Sitefinity Cloud?
Development
- Why can't the Sitefinity configuration be edited directly in the Admin UI for Staging and Production environments in Sitefinity Cloud?
- Why are the Dynamic modules, Export/Import, and Connector screens missing from the Admin UI in the cloud environments?
- Why is some of the data mixed around after restoring from production or after creating a DB backup?
- How to deploy Labels & Messages across environments?
- I have multiple versions of Visual Studio installed. Why is the older version launched when cloning the repository from the Azure DevOps Web UI?
- How can cache for static resources like JavaScript or CSS be invalidated?
- Can additional Azure components be added to a Sitefinity Cloud subscription?
Productivity
Support
- Does Sitefinity Cloud come with initial developer training and resources?
- How do I raise a ticket for Sitefinity Cloud?
- What is the notification procedure from Progress to me if a ticket is raised?
- Are there database backups? If so, how long are the backups supported?
- Does Sitefinity Cloud support automatic Sitefinity upgrades?
Security
- I get Multi-Factor Authentication prompts when logging in. Is MFA enabled in Sitefinity Cloud?
- How to connect to the Sitefinity Cloud Infrastructure from a specific IP address?
- How do I setup MFA with Sitefinity Cloud?
- How does the system enforce limits on invalid logon attempts, and what actions are taken when the established limit is exceeded?
- Does the hosting include any 24-7 monitoring / DDoS protection?
- What is your process to detect, identify, report, respond to and resolve security incidents in a timely manner?
- What are the 3rd party security testing policy and processes?
Performance
Data Protection
- Does Sitefinity Cloud support GDPR, HIPAA, and other personal data best practices?
- If I migrate away from the Sitefinity platform, Sitefinity Cloud, or Sitefinity Insight in the future, what options do I have for obtaining their data?
- Will Sitefinity Insight have access to non-public data if it exists in Sitefinity Cloud?
- Can Sitefinity Insight be disabled for Sitefinity Cloud if needed?