Delight and Support Customers
with a Seamless Experience
Sitefinity for Energy and Utilities
Your Challenge
Making Your Digital Experience Completely Frictionless
Your customers rely on your services to power some of the most critical activities in their lives. Your customer support and services are reliable, and your online customer experience should be no different. In order to deliver, you’re tasked with addressing the following challenges through digital, which are critical to long-term success:
Enabling Customer Self-Service
Your customers need to be able to access information, report outages and pay bills as the need arises. Incomplete digital experiences and reliance on strictly desktop usage or in-person interactions prevents your clients from doing so.
Meeting Rising Customer Expectations
Additionally, your customers expect interactions with your company to be frictionless, enabling them to take key actions without ever leaving the same online experience. To support this, companies need a platform that delivers always-on, multichannel experiences.
Facilitating and Scaling Digital Transformation
Many utility organizations have made advancements in digital over the past few years and have leveraged it as a key competitive advantage. To spark digital transformation, companies need a platform that is easy to use, flexible and scalable.
Connecting Siloed Business Platforms
You likely have many legacy systems that your business has relied on for years. However, often these platforms are siloed and not able to be easily integrated, limiting the ability to connect multiple data sources and automate processes.
Our Solution
Drive Online Customer Interactions with Sitefinity
Ensure your key customer interactions can happen digitally and seamlessly, reducing the amount of inbound inquiries to the call center. Enable communications teams to independently publish content without the help from IT, to better support customers' content needs.
Easily integrate existing systems that are critical to your business to automate online transactions and provide access to important real-time energy and utility information.
Enable customers to access, update and manage account information – without having to leave the same web experience. Report outages, pay bills and more in the matter of just a few clicks.
Empower employees and customers to access critical information on-the-go with easy connectivity with additional digital channels like mobile. Ensure a responsive mobile design.
During periods of high traffic, ensure your web experience is there for your customers to depend on with a performant, scalable and cloud-enabled platform. Support regulatory compliance and security requirements with hardened security features and platform design.
Reduce the amount of call-center traffic by offering customer support online and resolving inquiries proactively. Integrate live-chat capabilities and get customers answers to their questions quickly and easily.
Ensure visitors can easily mine through a multitude of content to find exactly what they’re looking for. Personalize your digital journey to deliver tailored content to visitors based on location, website interaction, type of customer and more.
Sitefinity in Action: Energy and Utilities
No matter which sub-vertical you’re in, Sitefinity has been proven to help you deliver an online experience that customers expect from market-leading energy and utilities organizations.
Partner: SilverTech
Nova Scotia Power Builds a Foundation for Digital Success with Sitefinity
Partner: Americaneagle.com
How State Electric Brings the B2C Experience to B2B Commerce with Sitefinity
Partner: ZAG Interactive LLC
Cleco Improves its Performance in Multiple Categories Used to Measure Overall Customer Satisfaction
Why Do Energy and Utilities Organizations Choose Sitefinity?
Our customers in energy and utilities speak for themselves. They’ve chosen Sitefinity to support their organization because of its ease of use for both communications and IT, scalability to support evolving digital needs, flexibility to integrate with existing business systems and multi-channel support.
“Sitefinity allows our communication department to update the sites themselves without IT intervention and it also provides our customers with a mobile friendly website.”
Administrator in the Utilities Industry
A Content Management and Digital Experience Leader for 10+ Years
Report
Progress Recognized as 2023 Customers' Choice in Gartner® Peer Insights™ for DXP
READ THE REPORT
Report
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Progress Sitefinity
Support customers online, meet rising customer expectations, transform your business digitally and more with Sitefinity.