How do I raise a ticket for Sitefinity Cloud?

Visit SupportLink to log the case and select Sitefinity Cloud as the product.

Sitefinity Cloud

What is Sitefinity Cloud
Can I move my site to Sitefinity Cloud?
Can I move my site from Sitefinity Cloud?
Will I be able to extend Sitefinity and then push it to the cloud?
How many environments are included in Sitefinity Cloud by default?
Is there an option to add additional environment?
Are these environments in my Azure subscription?
How do I log in to Sitefinity Cloud?
What is the process for requesting, approving, and granting access to the information system?
Does Sitefinity Cloud have different levels of permissions?
Who from Progress has access to the account?
Are we going to have access to the utilized Azure services?
How do I connect to my Azure SQL database?
Will I have the ability to test, verify and accept or reject any changes to the Sitefinity Cloud platform?
Is there CI/CD out-of-the box?
Is there an option to extend the CI/CD with additional steps?
Does Sitefinity Cloud come with initial developer training and resources?
How do I raise a ticket for Sitefinity Cloud?
What is the notification procedure from Progress to me if a ticket is raised?
Are there database backups? If so, how long are the backups supported?
Does Sitefinity Cloud support automatic Sitefinity upgrades?
Can multi-factor authentication be enabled?
How does the system enforce limits on invalid logon attempts, and what actions are taken when the established limit is exceeded?
Does the hosting include any 24-7 monitoring / DDoS protection?
What is your process to detect, identify, report, respond to and resolve security incidents in a timely manner?
Any other questions related to specific security related capabilities of Sitefinity Cloud:
What is your uptime SLA?
Can I run a high traffic site on Sitefinity Cloud?
If I migrate away from the Sitefinity platform, Sitefinity cloud, or DEC in the future what options do I have for obtaining their data?
Does Sitefinity Cloud support GDPR, HIPPA, and other personal data best practices?
Will DEC have access to non-public data if it exists in Sitefinity Cloud?
Can DEC be disabled for Sitefinity Cloud if needed?

Sitefinity Cloud

Achieve operational efficiency and drive business growth.

Progress, Telerik, Ipswitch, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.

Kinvey

NativeChat

NativeScript

DataRPM

Corticon

Sitefinity

Kendo UI

Telerik

Test Studio

DataDirect

MOVEit

OpenEdge

WhatsUp Gold

How do I raise a ticket for Sitefinity Cloud?

Sitefinity Cloud

Sitefinity Cloud