Automate your infrastructure to build, deploy, manage, and secure applications in modern cloud, hybrid, and on-premises environments.
In case of downtime or security incidents, an On-Duty engineer from Progress will acknowledge the issue within 15 minutes and start troubleshooting. Progress will open a ticket on behalf of the customer where detailed information will be provided every 20 minutes until the issue is resolved. If the downtime issue is caused by custom code deployed by the customer, Progress will assist with identifying the issue and provide suggestions for the fix.
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