In case of downtime or security incidents, an On-Duty engineer from Progress will acknowledge the issue within 15 minutes and start troubleshooting. Progress will open a ticket on behalf of the customer where detailed information will be provided every 20 minutes until the issue is resolved. If the downtime issue is caused by custom code deployed by the customer, Progress will assist with identifying the issue and provide suggestions for the fix.
| Sitefinity Cloud
Achieve operational efficiency and drive business growth.
Copyright © 2020 Progress Software Corporation and/or its subsidiaries or affiliates.All Rights Reserved.
Progress, Telerik, Ipswitch, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.