What is the notification procedure from Progress to me if a ticket is raised?
After you log the case in SupportLink, within 15 minutes, Progress will open a support ticket and provide information outlining any issues discovered by Progress's monitoring tools. You'll be able to include specific people on the ticket to receive automatic notifications. You'll receive updates on the case from Progress every two hours.
Latest Updates from Sitefinity
Anton Tenev
Sitefinity Cloud
-
General
- What is Sitefinity Cloud
- What are Sitefinity Cloud Tiers?
- What are the Page views/API Calls limits?
- How are Page views/API calls defined?
- How often are page views/API calls usage calculated?
- Will my website stop working if I exceed pageviews/API calls limit?
- Why are Sitefinity Cloud page views different than the page views from Google Analytics?
- Can I monitor my page views and API calls usage?
- How can I upgrade to a different tier or purchase an add-on?
-
Deployment
- Can I move my site to Sitefinity Cloud?
- Can I move my site from Sitefinity Cloud?
- Will I be able to extend Sitefinity and then push it to the cloud?
- Regional Data Centers: Where will my Sitefinity Cloud subscription be provisioned?
- Can I keep my source code in a repository outside of Sitefinity Cloud?
-
Environment
-
Administration
- How do I log in to Sitefinity Cloud?
- Log-in attempt to Sitefinity Cloud fails?
- Does Sitefinity Cloud have different levels of permissions?
- Who from Progress has access to the account?
- Do Sitefinity Cloud customers have access to the utilized Azure services?
- Can I keep my source code in a repository outside of Sitefinity Cloud?
- How do I connect to my Azure SQL database?
- Does Sitefinity Cloud provide an SMTP service?
- Will I have the ability to test, verify and accept or reject any changes to the Sitefinity Cloud platform?
-
Development
- Why can't the Sitefinity configuration be edited directly in the Admin UI for Staging and Production environments in Sitefinity Cloud?
- Why are the Dynamic modules, Export/Import, and Connector screens missing from the Admin UI in the cloud environments?
- Why is some of the data mixed around after restoring from production or after creating a DB backup?
- How can cache for static resources like JavaScript or CSS be invalidated?
- How to deploy Labels & Messages across environments?
- I have multiple versions of Visual Studio installed. Why is the older version launched when cloning the repository from the Azure DevOps Web UI?
-
Productivity
-
Support
- Does Sitefinity Cloud come with initial developer training and resources?
- How do I raise a ticket for Sitefinity Cloud?
- What is the notification procedure from Progress to me if a ticket is raised?
- Are there database backups? If so, how long are the backups supported?
- Does Sitefinity Cloud support automatic Sitefinity upgrades?
-
Security
- I get Multi-Factor Authentication prompts when logging in. Is MFA enabled in Sitefinity Cloud?
- How to connect to the Sitefinity Cloud Infrastructure from a specific IP address?
- How do I setup MFA with Sitefinity Cloud?
- How does the system enforce limits on invalid logon attempts, and what actions are taken when the established limit is exceeded?
- Does the hosting include any 24-7 monitoring / DDoS protection?
- What is your process to detect, identify, report, respond to and resolve security incidents in a timely manner?
- What are the 3rd party security testing policy and processes?
-
Performance
-
Data Protection
- If I migrate away from the Sitefinity platform, Sitefinity Cloud, or Sitefinity Insight in the future, what options do I have for obtaining their data?
- Does Sitefinity Cloud support GDPR, HIPPA, and other personal data best practices?
- Will Sitefinity Insight have access to non-public data if it exists in Sitefinity Cloud?
- Can Sitefinity Insight be disabled for Sitefinity Cloud if needed?
Sitefinity Cloud
Achieve operational efficiency and drive business growth.