Frequently Asked Questions

General

• What is Sitefinity Cloud

Deployment

• Can I move my site to Sitefinity Cloud?
• Can I move my site from Sitefinity Cloud?
• Will I be able to extend Sitefinity and then push it to the cloud?
• Regional Data Centers: Where will my Sitefinity Cloud subscription be provisioned?

Environment

• Is there an option to add additional environment?
• Where are the Sitefinity Cloud environments provisioned?
• How many environments are included in Sitefinity Cloud by default?

Administration

• How do I log in to Sitefinity Cloud?
• Log-in attempt to Sitefinity Cloud fails?
• Does Sitefinity Cloud have different levels of permissions?
• Who from Progress has access to the account?
• Are we going to have access to the utilized Azure services?
• How do I connect to my Azure SQL database?
• Does Sitefinity Cloud provide an SMTP service?
• Will I have the ability to test, verify and accept or reject any changes to the Sitefinity Cloud platform?

Development

• Why can't the Sitefinity configuration be edited directly in the Admin UI for Staging and Production environments in Sitefinity Cloud?
• Why are the Dynamic modules, Export/Import, and Connector screens missing from the Admin UI in the cloud environments?
• Why is some of the data mixed around after restoring from production or after creating a DB backup?
• How can cache for static resources like JavaScript or CSS be invalidated?
• How to deploy Labels & Messages across environments?
• I have multiple versions of Visual Studio installed. Why is the older version launched when cloning the repository from the Azure DevOps Web UI?

Productivity

• Is there CI/CD out-of-the box?
• Is there an option to extend the CI/CD with additional steps?

Support

• Does Sitefinity Cloud come with initial developer training and resources?
• How do I raise a ticket for Sitefinity Cloud?
• What is the notification procedure from Progress to me if a ticket is raised?
• Are there database backups? If so, how long are the backups supported?
• Does Sitefinity Cloud support automatic Sitefinity upgrades?

Security

• I get Multi-Factor Authentication prompts when logging in. Is MFA enabled in Sitefinity Cloud?
• How to connect to the Sitefinity Cloud Infrastructure from a specific IP address?
• How do I setup MFA with Sitefinity Cloud?
• How does the system enforce limits on invalid logon attempts, and what actions are taken when the established limit is exceeded?
• Does the hosting include any 24-7 monitoring / DDoS protection?
• What is your process to detect, identify, report, respond to and resolve security incidents in a timely manner?
• What are the 3rd party security testing policy and processes?

Performance

• Can I run a high traffic site on Sitefinity Cloud?
• What is your uptime SLA?

Data Protection

• If I migrate away from the Sitefinity platform, Sitefinity Cloud, or Sitefinity Insight in the future, what options do I have for obtaining their data?
• Does Sitefinity Cloud support GDPR, HIPPA, and other personal data best practices?
• Will Sitefinity Insight have access to non-public data if it exists in Sitefinity Cloud?
• Can Sitefinity Insight be disabled for Sitefinity Cloud if needed?