Adding a chatbot to your website can enhance the user experience in a number of ways. Among others, here are the top three reasons our clients consider web chatbots as an extra channel in their customer experience orchestration:
- Chatbots provide an intuitive way for website visitors to access information. You can train your bot to understand and answer questions your users frequently ask. The NativeChat bot is integrated with Sitefinity content, so you can pull FAQ items already existing in your WCM.
- Chatbots help ease the pressure off of your support and allow customers to self-serve. Guided conversation chatbots can automate tasks such as booking an appointment, submitting a request, filling a form. A properly trained chatbot will keep asking the visitor the right questions and making relevant suggestions to complete all the steps towards the predefined goal.
- The NativeChat web chatbot provides personalized experiences to your users by leveraging the deep integration with the content platform and Sitefinity Insight segmentation.
Progress NativeChat equips you with the tools to address the specific needs of your business and can serve various verticals and use cases. Learn more about the competitive advantages of chatbots in different industries.