Sitefinity Chatbot by NativeChat

Easily integrate NativeChat chatbots with Sitefinity websites utilizing the configurable NativeChat widget. Drag and drop on both Sitefinity pages and page templates. Point your customers and prospects to the right resources. Craft conversations to collect all the information you need and steer the visitor on the journey and down the sales funnel.

Non-technical subject matter experts can independently manage chatbot conversation content and flow. Defining the validation rules and bot responses is as easy as writing plain text. The bot engine processes the user input to elicit usable chunks of information required to successfully complete the conversation goal.

Bot training supports bulk import of questions and answers from a .csv or json source. Multiple variations of questions and answers are intelligently handled in the question properties. On top of that, Sitefinity integration lets you export structured content directly to NativeChat and train your bots without the need to manually create and edit FAQs in both places. Through the natural-language processing algorithms, chatbots can be trained to analyze input, extract meaning and respond accordingly. NLP and bot training make sure your website visitors can easily discover the information they’re looking for regardless of the way they ask the question, including using plain, conversational language.

Goal conversations automate a specific routine or business process, e.g. booking an appointment, submitting a request, filling a form. In a goal conversation, a properly trained chatbot will keep asking the visitor the right questions and making relevant suggestions to complete all the steps towards completing the predefined goal.

Efficient interactions rely on data and business logic already existing in your connected ecosystem. Seamlessly connect to your enterprise backend systems for secure access to data and richer experiences.

One size doesn’t fit all when it comes to engaging your audience. NativeChat allows you to pull information from various systems of record, including Sitefinity Insight, and steer the conversation flow based on the available data and analytics.

NativeChat is SOC2 and HIPAA certified. The platform meets the highest security standards through support for SSO, two-factor authentication and single tenant deployment. Data is encrypted in both transit and at rest. Single-tenant deployment options with a dedicated environment in the cloud if your data protection and governance rules require it.

The NativeChat Natural Language Processing (NLP) engine allows chatbot developers and business users to extract structured data and user intent from the user input. Through training, based on providing examples of how humans talk about a task they want to accomplish, chatbots learn to identify user intent and respond accordingly.

The NativeChat patented Cognitive Flow technology provides an efficient way to drive user conversations to a desired result or conversion. The bot engine automatically handles exceptions, validations, and edge cases. Defining the validation rules and bot responses is as easy as writing plain text.