Self-Service: A Modern Competitive Advantage

Our AI-powered chatbot automates tasks and information retrieval

NativeChat named “Innovative Product of the Year” by Computerworld Bulgaria for its application at Dr. Shterev Hospital where a bot now handles 49% of all hospital appointments.

The Challenge

Empowering Users Without Adding Staff

Why do users avoid your applications and Frequently Asked Questions? Modern users expect speedy resolution 24/7 across web, mobile, voice and other channels and won't read or sift through large blocks of text. Thus, support center staff get overwhelmed with mundane, simple tasks—leaving less time for complex cases. What's more, you pay more when users use more expensive paths like phone calls, or email.

the Solution

NativeChat—the Cognitive Chatbot That Never Sleeps

Progress® NativeChat is an innovative artificial intelligence-driven platform for creating and deploying purpose-built chatbots. A NativeChat bot takes pressure off human teams by handling the repetitive and routine, leaving your staff free for interactions that delight and retain customers.

Grow self-service transaction rates

Improve call center agent performance by 33% and handle greater volume. Grow more self-service transactions across web, social media, mobile, and smart speaker channels.

Guided information retrieval

Users self-service more when they can ask questions with natural language and receive answers matching their context and intent.

Superior customer experiences

Be free to focus human customer support where needed to improve NPS, CSAT, effectiveness scores and churn rates.

Broaden brand reach

Increase your competitive edge and relevancy by deploying effective cutting-edge technology on the customer's preferred channel.

Industries

Progress NativeChat can transform interactions across:

Banking

Banking

  • Help customers navigate various credit offerings and find the ideal product
  • Negotiate late payments and arrears
  • Help customers on the go find ATMs
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Healthcare

Healthcare

  • Allow patients to book appointments with ease and accuracy
  • Foster patient health with medication reminders and tips on healthy living
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Insurance

Insurance

  • Enable customer self-service for claims, renewals and more, with a level of personalization that goes far beyond static web forms.
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How it Works

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1. Understand Input

The NativeChat Natural Language Engine supports dynamic training on top of existing enterprise data—like product info, company or contact names. Then it detects these entities, extracts the user intent and passes them to the Cognitive Flow.

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2. Process

NativeChat analyzes the current conversation, long-term bot memory and the goals defined by you. Then it dynamically generates the conversation flow on each user input.  

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3. Deliver Response

NativeChat requests needed data from internal systems like SalesForce, Microsoft SharePoint or any API. Then it displays the response in the user's channel of choice.

Need Hands-on Help?

We've made it easy to build chatbots with NativeChat. Many customers get their first bot up and running in a few hours. If you prefer a more collaborative, guided approach, Progress will provide direct implementation, configuration, and knowledge transfer to your team.

Custom-built chatbot

We'll talk to you about your use case and requirements. Then we'll build a chatbot with you—integrated with your systems and deployed to your channels.

Up and running
in two weeks

In two weeks (or less) we'll build a Proof of Concept chatbot that you can beta test with your colleagues, management and customers.

You control the outcome

After the POC, our chatbot experts guide you through the process or if desired, finalize the creation of bot intents and conversational flow.

Knowledge transfer

Finally, we'll train your team to efficiently take on conversation training and maintenance. You'll have the full control and knowledge to stay successful.

Success Story

Dr. Shterev Hospital

A hospital with more than 500 daily calls from patients reduced call center workload by 30% and improved customer satisfaction with 24/7 appointment services—all with our chatbot.

Read the story

Progress NativeChat

Deliver superior customer experiences—empower customers to talk with chatbots just like they would with a human on the channel of their choice.