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Integrations

LiveChat for Sitefinity: Real-Time Engagement That Converts

Add real-time chat capabilities to your Sitefinity-powered website with the LiveChat integration. Connect visitors with your team instantly, automate interactions, and turn conversations into conversions—all from one intuitive platform.

LiveChat for Sitefinity enables digital teams to provide instant, human-powered or automated support across all pages of their Sitefinity website. Visitors can start conversations with agents—or agents can proactively reach out to visitors, making the experience feel personal and attentive.

LiveChat integrates quickly through a lightweight widget and opens the door to deeper automation, reporting, and chatbot customization. From basic support to advanced engagement campaigns, LiveChat helps your site connect, convert and retain.

What Is LiveChat?

LiveChat is a leading real-time messaging platform that helps brands deliver personalized communication at scale. Through a combination of chat widgets, rich messaging tools, bots and API extensibility, businesses can engage visitors directly—boosting satisfaction, lead generation and sales.

With the Sitefinity integration, LiveChat can be quickly embedded and customized across your CMS-driven site, without complex setup or custom development.

Integration Overview

The LiveChat integration for Sitefinity includes:

  • Drag-and-drop or embed widget setup
  • Real-time messaging interface for agents and customers
  • Chat history and conversation management
  • Proactive greeting messages and triggers
  • Chatbot support and automation tools
  • Reporting dashboards and APIs for data extraction

Benefits

  • Real-Time Customer Engagement
    Connect with your audience instantly and answer questions while they browse—reducing friction and improving conversion rates.
  • Proactive Communication
    Don’t wait for visitors to reach out. Initiate conversations based on user behavior, page activity, or custom triggers to keep users engaged.
  • Chatbots and Automation
    Scale support and lead capture by adding automation flows or bots—ideal for high-traffic sites or off-hours service.
  • Unified Chat Management
    Agents can manage multiple conversations, scroll chat history, and personalize communication all from a single intuitive dashboard.
  • Rich APIs and Extensibility
    Use LiveChat’s APIs to extend functionality, pull reports, integrate with CRM or marketing platforms, and build custom workflows.

Practical Use Cases

Feedback Collection

Use LiveChat to gather real-time feedback about user experiences, issues or questions during site visits.

User Onboarding

Guide users step-by-step on your site or app with contextual messages and helpful walkthroughs via chat.

Lead Capture

Qualify and route new leads directly to sales using bots or agents, while syncing chat data with your CRM.

Support & Troubleshooting

Reduce support requests by helping users solve problems immediately through chat rather than email or phone.

Sales Assistance in Real-Time

Engage high-intent visitors on pricing, product, or service pages and provide quick, helpful answers to increase conversions.

Requirements

  • Sitefinity CMS version 12.1 or higher
  • A LiveChat account (trial or paid)
  • Integration setup (see LiveChat for Sitefinity on GitHub)
  • Admin access to embed widget code or install via Sitefinity configuration

Installation & Support

To install:

  • Create a LiveChat account at livechat.com
  • Add your Sitefinity website to LiveChat’s platform
  • Follow the GitHub setup guide
  • Place the widget in your Sitefinity template or pages

For product help, visit LiveChat Integration Support

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