Since implementing Organi’s ERP system, the company has realized tremendous benefits across its business. With a fully integrated and automated system driving its operations, access to information has significantly increased and the flow of information across the different departments has dramatically improved. Each location now has access to the same, up-to-date product, pricing, inventory and logistical information.
COECK’s management can now access comprehensive, real-time information with the click of a button. This business-critical and timely information is helping the company to optimize its inventory, reduce losses and improve customer satisfaction by having the right products available when and where they are needed by customers. And visibility across its operations also gives management the confidence and ability to quickly and easily capitalize on market opportunities and meet evolving customer needs.
“Flexibility, stability, speed and low maintenance were major requirements for our new system,” explains Verstrepen. “Our underlying Progress® OpenEdge® platform has lived up to those expectations. And the flexibility of our system provides us with the business agility to quickly and easily react to market changes. As our industry becomes increasingly international, we must be able to change and to adapt very quickly to remain competitive. And with our Progress-based Organi system, we are doing just that.”
In addition, the system itself offers functionality that COECK previously relied on from numerous standalone systems, including CRM, EDI, BI and digital archiving. Another valuable tool the Organi system offers is the full automatic update of our catalog. COECK can now post its price list online for its buyers and even empower them to generate their own catalogs for use in their showrooms or by their own vendors. With Organi’s electronic archive capability, the company scans every incoming document and automatically archives every outgoing document, providing invaluable and easily accessible records and the ability to quickly follow any line of communication if needed. With the system’s robust reporting, COECK can easily track and access information related to all incoming materials and the 56,000
orders it processes annually.
“Not only have we realized tremendous efficiency gains throughout our organization, but we are no longer dependent on numerous outside vendors to implement changes in our organization. Today, Organi is the only vendor we rely on to support our business,” explains Verstrepen.
With COECK’s previous application, meeting customer requests for a rush order of 30 tons of material, for example, required extensive direct communication between the different departments, which could be cumbersome and time consuming. Today, the company is able to automatically produce, track, and ensure delivery within two, or two to five days during peak season, through its new system—a tremendous improvement for its customers and a competitive advantage for COECK.
COECK’s fully integrated, state-of-the-art system also ensures the most up-to-date pricing is always available. This functionality has significantly benefited the organization’s ability to predict and manage its costs and revenue. For example, within two years COECK went from importing zero to 2,000 containers from Asia each year. The ability to understand the shipping price fluctuations in the market in real-time is very important to COECK and influences the company’s buying prices. More precise, automated pricing controls can enable the company to capitalize on opportunities, minimize its risk and contribute directly to the company’s bottom line.
Managing the complexity inherent in conducting global business is also a significant benefit with the new system. For example, different customers and suppliers—depending on the country—measure units of goods in different ways (i.e. square meters, pallets, etc.). From day one of using the new ERP system, COECK was able to manage this distinction with ease. The system has also helped the company to improve the order picking and the registration processes associated with the different units, and enable all information to flow throughout the organization to the appropriate departments.
Access to information and increased visibility has greatly improved COECK’s ability to manage its stock and ensure the accurate and timely delivery of goods to its customers. And the company now has the ability to more precisely forecast delivery—i.e. determine when the product can be delivered to meet the customer’s timeframe, if it will be late, if it can’t be delivered at all, and so on. The ability to determine this information early in the process reduces errors and improves the customer experience. And COECK can also forecast staffing requirements to meet planned shipments—for example to determine how many people it will need at a given time for production, order taking, order registration, fulfillment, etc.