Customer experience in 2022: What do the experts predict?

What is in store for CX and UX in 2022?

We’ve had some clues in 2021 – sustainability, inclusion, privacy, user-centricity, video, automation, empathy and trust. How will these play out in customer experience over the next 12 months?

SD Times news digest: Progress announces Fiddler Everywhere 3.0

Progress recently unveiled the newest release of its web debugging tool, Progress Fiddler Everywhere. With this, users gain support for HTTP/2, a revision of the HTTP network protocol. 

Network Monitoring Trends for 2022

Global networks and network users are spreading farther and more densely across the globe, and the enterprise network monitoring market is working hard to catch up and protect these new networking scenarios. 

Read on to learn about some of the top network monitoring trends and how they’re impacting network infrastructures, cybersecurity, and user experience (UX).

2022 DevOps Predictions

Industry experts offer thoughtful, insightful, and often controversial predictions on how DevOps and related technologies will evolve and impact business in 2022

The Rise of India’s Tier-2 & Tier-3 Tech Talent

In an exclusive interview with All Things Talent, Srikanth Reddy, Manager, Talent Acquisition, Progress, talks about women empowerment initiatives at Progress, how remote hiring has opened up opportunities for both employees and employers, and the emergence of tier-2 and tier-3 cities as future tech talent hubs.

{FDI watch: Progress} Expanding in India to tap into Indian IT talent to build global products

This 40-year-old US listed IT company is expanding its business in India putting up new offices in Hyderabad and Bengaluru and is actively hiring DevOps engineers from India for global business.

Indian IT has been transforming the country for decades now and continues to do so in areas like DevOps, cloud, digital transformation. India is expected to have a digital economy of US$1 trillion by 2025, which means digital is expected to have about 20% contribution to the economy.

Three considerations when upgrading network monitoring system

The work-from-home phenomenon is here to stay. Many existing staff prefer to work remotely and when they need new hires, organizations can add headcount from anywhere in the world. This has led companies in every sector to look again at the effectiveness of their tech stack.

In Southeast Asia, just 15% of respondents to a survey by EY said they would prefer to work from the office full-time. Working remotely full-time and having hybrid work arrangements scored 29% and 23% respectively.

In-built infrastructure security advantage with policy as code

It is impossible to discuss where DevOps trends are heading without mentioning policy as code, the writing of code in a high-level language to manage and automate policies in the developmental process.

In an ever-evolving regulatory landscape, organizations simply don’t have the right technology or resources to scale their security and compliance efforts. Policy as code provides the much-needed agility to address regulations or standards as they emerge. This means that new compliance checks can easily be programmed and shared with the community, allowing both organizational and industry collaboration.

Belonging: Your cure for the great resignation

With the Great Resignation in full swing, many employers are in panic mode. Each is trying to solve the major retention issues that are rocking the job market. Better pay and elevated titles aren’t enough to reduce attrition. What employers are missing is a crucial third factor: whether employees feel like they are included and belong at their organizations.

Choosing the right DXP to optimise your digital experiences

With all the lessons brands have learned during the pandemic, as digital leaders plan for 2022, digital experience couldn’t be higher up the agenda. Organisations need to take advantage of the right tools and technology to engage with customers the way they want to be interacted with. This means investing in the right blend of human expertise and technology innovation for the optimal customer experience.

Is Progress' Newest Sitefinity DX 14.0 Release an Attractive DXP Option?

With a global pandemic that has compelled organizations to adopt a cyber-first approach to product and service offerings, digital experience platform (DXP) vendors have been hard-pressed to respond by defining and delivering streamlined, innovative solutions to meet the demands. While some have been left scrambling to reinvent themselves to avoid fading into the shadows, most DXP vendors have adapted to match the accelerated pace of technological evolution.

Blazor Hybrid Web Apps with .NET MAUI

Microsoft has introduced the highly anticipated Blazor framework in ASP.NET Core 3.0. In .NET 5.0, Blazor received significant updates to its component model, plus speed improvements and pre-rendering capabilities. Blazor's initial focus was to allow developers to target the browser using the .NET stack with little or no JavaScript required, all without a single browser plug-in. The key to Blazor's success is its ability to enable .NET developers by leveraging their existing skills. Using Blazor, .NET developers can build a full-stack application using only .NET technologies.

Harnessing the power of the optimal Digital Experience Platform, or DXP

Digital transformation can be defined as any set of application task-oriented capabilities that serve to drive a product or service out the door — whether it is a web, portal, mobile, or other digital experience. In the race to outperform the competition, refining and optimizing the user experience and engagement is an intrinsic part of its delivery. So once the senior team is fully engaged, there are clearly-defined project goals, the technology users and stakeholders are identified, and a broad technology stack is in place, there is one essential tool required to facilitate a digital transformation: a Digital Experience Platform (DXP).

MOVEit 2021.1 improves accessibility

Managed file transfer software Progress MOVEit release 2021.1 delivers improved Web Content Accessibility Guidelines (WCAG) 2.1 compliance, as well as improved resilience, scalability and usability.

Is your security in need of an update this Cybersecurity Awareness month?

For Cybersecurity Awareness Month, teiss spoke to several cyber security experts about the evolving threat landscape and how organizations can bolster their cyber security defenses.

Progress Announces General Availability of Fiddler Jam

Progress announced the general availability of Progress Telerik Fiddler Jam, its troubleshooting solution for support and development teams to solve customer issues remotely in a fast, easy and secure manner. The product offers new features, including an option for video recording, capturing events during a session recording and masking sensitive data, that help support and development teams to quickly gather the information they need to troubleshoot end-user issues—saving time and increasing customer satisfaction.

The 3Cs Challenge is now the signpost to success

Prior to the pandemic, many businesses had already started on their digital journey but COVID-19 lockdowns meant a sudden switch to Work-From-Home, greatly accelerating the process.

Progress released new troubleshooting solution, Fiddler Jam

Progress today announced the general availability of Progress Telerik Fiddler Jam, designed to provide users with a troubleshooting solution for support and development teams to address customer issues remotely. 

Build a Culture of Coaching in your Organization

When I think of how a leader can motivate a team to work together, one of the finest examples that comes to my mind is that of MS Dhoni, the India cricket Team Captain. He is the only captain in the history of cricket to win all ICC trophies. Winning a game like cricket is a team effort. It is an inspiring story of how the Indian cricket had such massive victories under his leadership. It was because of his leadership and coaching style with such a diverse team that the team was able to focus on their goal.

Ep. 120: Progress Software CEO Yogesh Gupta

What a tech company looks like when acquisitions are central to its business model. Progress Software CEO Yogesh Gupta (PRGS) explains his M&A mindset.