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Pushing the UX Envelope With APM
Customers today are spending more time on digital channels than ever – and this upward trend is likely to continue. According to research by data.ai, time spent on apps by Singaporeans rose 62% between 2019 and 2022.
The advent of AI and machine learning comes at a time of rapid technological innovation and change. For regulators and governments, it presents a challenge that has increased in scope and will continue to do so over the next several years and beyond. How do we effectively regulate something, AI in this case, which is constantly changing? I’d say the same way – through being adaptable and one step ahead of the future.
The Benefits of Personalization and CMS to Improve Digital Financial Experiences
The financial services domain is experiencing a remarkable transformation, prompted by disruptive newcomers and the rise of Open Finance. These modern players, predominantly digital-only banking entities, are not merely passively accepting the tide of digital transition, but are actively molding it, setting a groundwork for an increasingly open, inclusive, and technologically oriented financial environment.
How to do AI right: Foster unique and empathetic experiences that drive customers to act
Improvements in the customer experience through the use of AI has for a number of years been seen as the next frontier that can help companies streamline processes, personalize marketing, make customer recommendations and help maximize the value of their brand. However, across industries, many have often struggled to secure the deep customer engagement benefits that AI has promised. At the same time, customer confidence in self-service channels for transactional activities is increasing, leading them to expect similar outcomes in the way they work with brands and organizations.
Five technical considerations when harnessing Generative AI to enhance digital experiences
Implementing generative AI in digital experiences isn’t easy. Organizations should take into consideration various factors, including training models and the potential for unconscious bias, hyperautomation, security risks, technical considerations for implementation, and scalability and performance. In this article, we’ll take a closer look at each of these and discuss how organizations can manage them to fully leverage generative AI to create more compelling customer experiences.
Beyond the Perimeter: Why Application-Aware Network Monitoring Matters
The modern world relies on applications: every business, regardless of industry, depends on them to varying degrees. Whether you operate a hospital, an e-commerce business, a farm or a factory, applications play a central role in day-to-day operations. Even a few minutes of application downtime can have disastrous consequences.
What to expect from Progress DevReach 2023
Not in Las Vegas, not in Barcelona, not in San Francisco, Paris, London or Munich, this year the Computer Weekly Developer Network team is headed to Sofia, Bulgaria for Progress DevReach 2023.
Digital finance: The importance of content and user experience
The emergence of disruptive newcomers in the financial services industry has marked an era where targeted digital offerings are no longer seen as part of a short-lived trend. With the rise of online-only banks and open finance, customers now expect digital financial services.
Be Wary of Bias: Avoiding Data Bias in Artificial Intelligence
Shortcomings in artificial intelligence (AI) technology are rising to the forefront with growing attention on a slew of AI topics like ChatGPT and deep fakes. As everything continues to move digital, many are looking to bring these tools into their everyday lives. From a business perspective, looking to train their AI on proprietary data, it requires that their AI have direction, commitment, and oversight for an organization to make the most of the technology. Without it, unmonitored AI trained on flawed data will begin to reflect human biases in day-to-day operations.
Level up with AI: Expert tips for businesses
Whether you’re a small startup or an established enterprise, integrating AI tips and tools into your business strategy can revolutionize the way you operate, streamline processes, enhance customer experiences, and boost overall efficiency.
In this week’s edition of Let’s Talk, our experts discuss AI tips and tools that are poised to take your business to new heights, unleashing its full potential and paving the way for success in the modern business landscape.
How is AI changing the face of SMEs?
Not too long ago, the idea of Artificial Intelligence (AI) existed only in the realms of science fiction, capturing our imaginations with fantastical visions of a distant future. Yet, today, that once far-off dream has become a tangible reality, as AI has broken free from the confines of fiction to revolutionize industries on a global scale. Fueled by a relentless pursuit of innovation, this modern technological marvel has initiated a transformative wave across various sectors, fundamentally reshaping how businesses operate.
Manual Overdrive: When - And When Not To Use Software Automation
Automation accelerates us. In all its forms (inside the software universe and generally in the real world), the ability to use automation techniques enables us to circumvent chores and drudgery, create repeatable predictable functions and make things move faster.
World Youth Skills Day; Unleash, Upload, Upskill
In 2014, July 15 was declared World Youth Skills Day to encourage youth employment and equip young people with industry-relevant skills. The theme for World Youth Skills Day 2023 is ‘Skilling Teachers, Trainers and Youth for a Transformative Future.’
This Software Development Company Is Determined To Eradicate Data Bias For Optimizing AI Usage
Data bias in artificial intelligence (AI) is a critical issue that warrants our attention. It refers to the presence of errors or distortions in data that can lead to unfair decisions that perpetuate discrimination and inequity.
Progress Launches 2023 Akanksha Scholarship for Women in STEM in India
Progress announced that applications are open for the 2023 Progress Software Akanksha Scholarship for Women in STEM in India.
Empowering Organizations with WhatsUp Gold for IT Infrastructure Management
Progress announced the release of Progress® WhatsUp Gold® 2023.0, its award-winning IT infrastructure monitoring software.
In this episode we talk about the changing category of digital experience platforms, how Jay approaches and defines composability in the CDP and DXP space, Generative AI and the new interfaces for building CX, and what the leading edge of personalization looks like for the enterprise.
Progress announced the release of Progress® WhatsUp Gold® 2023.0, its award-winning IT infrastructure monitoring software. Progress expands the powerful, built-in infrastructure discovery and monitoring power of WhatsUp Gold IT infrastructure monitoring system to provide wider access to network data across the organization, helping NetOps establish clearer, faster communications and reinforcing the value of IT.
Software Is Getting Faster, Are We There Yet?
Are we there yet? It’s an old saying normally confined to car journeys, cross-country hikes and other trips that don’t ever seem to throw up their final destination; but it may also soon become a more common expression in the software application development arena. Largely this is because enterprise organizations want more software apps and they want them to run faster and be delivered faster.
Progress WhatsUp Gold 2023.0 Provides Organizations With Better Insight Into Their IT Infrastructure
Progress, the provider of application development and infrastructure software, has announced the release of Progress WhatsUp Gold 2023.0, its IT infrastructure monitoring software. Progress expands the powerful, built-in infrastructure discovery and monitoring power of WhatsUp Gold IT infrastructure monitoring system to provide wider access to network data across the organization, helping NetOps establish clearer, faster communications and reinforcing the value of IT.