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Faster Fixes, Fewer Escalations to Senior Engineers

Progress® Agentic RAG for Manufacturing gives every technician direct access to knowledge that used to require a phone call.

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How Agentic Retrieval-Augmented Generation (RAG) Works in Manufacturing

Answers that get the line running again

Every format, one searchable layer

Answers you can verify with citations

The challenge

Where Manufacturing Knowledge Breaks

Every plant runs on knowledge nobody wrote down properly: what a 30-year vet knows by instinct; what the SOP says a new hire has never read; or what an auditor expects to see the second they ask. None of it holds up under pressure—not because the knowledge doesn't exist, but because it only works if the right person happens to be standing there.

Your Best Engineer Is a Single Point of Failure

For example, the technician who can diagnose a fault in five minutes is retiring in two years, and none of what they know is written down anywhere searchable. Every question that only they can answer is a bet the plant keeps making and losing a little more of every quarter.

One Wrong Answer Is an Audit Finding

A procedure that's hard to find gets guessed instead. For example, a regulation update that takes three weeks to reach the floor gets missed. And by the time an inspector asks for proof, "We think so…" isn't good enough and rebuilding the trail after the fact costs more than getting it right the first time.

The solution

One Search That Knows Your Plant

Progress Agentic RAG turns manuals, maintenance logs and training videos into one governed layer that provides cited answers from current documents in the systems you already run. It captures what senior engineers know before they retire and keeps every safety answer audit-ready without anyone needing to rebuild the trail by hand.

Use Cases in Manufacturing

Faster Fixes, Every Shift, Every Technician

Reduces mean time to repair and makes expertise around manuals, SOPs and maintenance log history in natural language available to every technician, not just the few who've memorized it. This allows them to locate the exact procedure section, not a just document to read.

Preserve Institutional Knowledge for the Long Run

Codifies the expertise of experienced engineers and senior staff into a searchable, always available knowledge layer that benefits the whole team. Speeds up new hire ramp time and frees up senior engineers to focus on higher-value work instead of repeat questions.

Confident, Audit-Ready Compliance

Retrieves safety procedures, incident reports and regulatory documentation instantly, with cited answers that reduce interpretation risk. Speeds up Environmental Health & Safety (EHS) inspections and gets regulatory updates to the floor automatically.