Deflect More Tickets.
Reduce Handle Time.
Improve Customer Satisfaction Score (CSAT) at Scale.
Deliver instant, trusted answers grounded in your Support content.
Key Benefits for CX Teams
- Deflect more tickets with fast, accurate answers grounded in your support content, not AI guesses.
- Cut handle time by surfacing the right answer from PDFs, manuals and tickets in seconds.
- Surface knowledge from business apps, support docs and video in a single, cited response.
Where CX Teams Get Stuck and How Agentic RAG Gets Them Moving
Your challenges, mapped to solutions that deliver faster resolution, fewer tickets and better customer experiences.
Core Problems Developers Face vs. How Agentic RAG Solves This
The Friction Your Team Faces Every Day
Solved by Progress® Agentic RAG Solution
Ticket Overload
Customers open tickets for questions that already have answers in your content
Proactive Self-Service
AI-powered answers deflect tickets before they're ever opened
Agent Inefficiency
Agents hunt across PDFs, guides and old tickets just to resolve one case
Instant Knowledge Retrieval
The right answer surfaces in seconds from every content source at once
AI You Can't Trust
Generic chatbots hallucinate, eroding confidence in AI-powered support
Grounded, Traceable Answers
Every response is tied to your content and verified back to its source
Key Use Cases
Customer Self-Service Portal
Answer customer questions directly on your support portal, reducing tickets and improving self-service success.
Ticket Deflection
Resolve common issues with accurate, grounded AI answers at the point of contact before they become tickets.
Onboarding & Product Education
Surface the right guidance and documentation the moment a customer needs it, reducing repeat contacts from new users.
Key Capabilities
The Features That Turn CX Friction into Resolution
Semantic Retrieval
Understands intent, not just keywords, to surface the most relevant answer every time.
Multi-Source Knowledge Retrieval
Pulls answers from PDFs, business apps, SharePoint and more in a single unified response.
Source Traceability
Every answer cites its source so agents and customers can trust what they're seeing.
Integrations
Connects where your data already lives.
Data Ingestion
- Documents (PDF, DOC, PPT, TXT)
- Media (video, audio)
- Web content (HTML, knowledge bases)
- Agents continuously update
LLMs
- OpenAI
- Anthropic
- Amazon
- Meta
- Mistral
- Hugging Face
- DeepSeek
- Bring-Your-Own
Sync Agents
- AWS S3
- Microsoft SharePoint
- Google Drive
- Dropbox
- Progress® ShareFile® Software
MCP
- Business applications
- CRM
- CMS
- Customizable retrieval
Ready to Transform Your Customer Experience?
Stop making customers search. Stop making agents guess. Give every interaction the answer it deserves that’s grounded in your content, cited to its source and delivered in seconds.
FAQs
Start Building with Agentic RAG
Launch grounded, agent‑driven AI experiences faster—without managing retrieval infrastructure.