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Powerful Connectivity to Oracle CX Service (formerly Service Cloud)

Connect to Oracle CX Service, a tool for B2C, B2B, and field service, through SQL via ODBC, JDBC, and OData.  Enable reliable, real-time access to data, creating actionable metrics leading to better customer experiences and improved sales pipelines. Simplify reporting with powerful connectors to analytics and reporting tools like Power BI, Tableau, Qlik and more.

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Connect to Oracle CX Service (formerly Service Cloud) via

ODBC JDBC OData Cloud
Have other Martech data sources?

Learn more how Progress DataDirect supports your needs.

Features

Migration

Provides an easy path for migrating from the deprecated MySQL ODBC RightNow interface

Interoperable

Enables use of reports from Oracle CX Service (formerly Service Cloud) in third-party tools

Codeless Implementation

Optimize performance and compatibility without application changes

Quality

Certified DataDirect quality guarantees Oracle CX Service (formerly Service Cloud) and application compatibility

Broad Coverage

Broad application support providing full ANSI SQL support

Security Vulnerability Response Policy

Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy:

Priority* Time Guideline Version(s)
High Risk
(CVSS 8+ or industry equivalent)
30 days Active (i.e. latest shipping version) and all Supported versions
Medium Risk
(CVSS 5-to-8 or industry equivalent)
180 days Active (i.e. latest shipping version)
Low Risk
(CVSS 0-to-5 or industry equivalent)
Next major release or best effort Active (i.e. latest shipping version)

* Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.

Learning & Support

IN THE SPOTLIGHT

Top 10 Reasons You Need High-Performance Data Connectivity

Data Connectivity is a critical, but often overlooked component of the IT infrastructure. These components have dramatic effects on application performance, reliability and portability. Learn about for your business.

Customer Success Stories

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When Toyota Motor Sales introduced Progress DataDirect for ODBC to their intricate data architecture, they saved $100,000 in 24 hours. Learn more in this case study from Progress Software.

Read the whole story
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MicroStrategy, a leading worldwide provider of enterprise software platforms, needs to sustain its market leadership as customers demand direct access to new types of data sources, such as Salesforce.com and Hive.

Read the whole story

Connect any application to any data source anywhere

A product specialist will be glad to get in
touch with you