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Powerful Connectivity to Oracle CX Service (formerly Service Cloud)

Connect to Oracle CX Service, a tool for B2C, B2B, and field service, through SQL via ODBC, JDBC, and OData.  Enable reliable, real-time access to data, creating actionable metrics leading to better customer experiences and improved sales pipelines. Simplify reporting with powerful connectors to analytics and reporting tools like Power BI, Tableau, Qlik and more.

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Connect to Oracle CX Service (formerly Service Cloud) via

ODBC JDBC OData
Have other Martech data sources?

Learn more how Progress DataDirect supports your needs.

Features

Migration

Provides an easy path for migrating from the deprecated MySQL ODBC RightNow interface

Interoperable

Enables use of reports from Oracle CX Service (formerly Service Cloud) in third-party tools

Codeless Implementation

Optimize performance and compatibility without application changes

Quality

Certified DataDirect quality guarantees Oracle CX Service (formerly Service Cloud) and application compatibility

Broad Coverage

Broad application support providing full ANSI SQL support

Security Vulnerability Response Policy

Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy:

Priority* Time Guideline Version(s)
High Risk
(CVSS 8+ or industry equivalent)
30 days Active (i.e. latest shipping version) and all Supported versions
Medium Risk
(CVSS 5-to-8 or industry equivalent)
180 days Active (i.e. latest shipping version)
Low Risk
(CVSS 0-to-5 or industry equivalent)
Next major release or best effort Active (i.e. latest shipping version)

* Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.

Learning & Support

Blog

The 3 Cā€™s of the MarTech Conference

Buzzwords, lessons and helpful advice from the 2019 Boston MarTech marketing technology conference.

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Blog

10 Data Stats for Your Martech Stack

How many marketing tools does your company use? Maybe two or three, right? Not even close!

Read more

Video

Turn your Data into Success with Progress DataDirect


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Success Story

Mizuho Bank

DataDirect Helps Mizuho Bank Integrate Disparate Technology for Access to Real-Time Market Data. 

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Success Story

Foxwoods

Improved understanding of how to serve the needs and desires of patrons with Progress® DataDirect Connect® for ODBC —for near-immediate visibility into Windows-based data stores from a UNIX-based data warehouse platform.

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Tutorial

Connect and Query Google Analytics Using Tableau

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a service inside the Google Marketing Platform.

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Webinar

Shining the Light on Shadow Analytics with Martech Data Connectivity

Shadow analytics presents a real problem for modern businesses. But with so many different martech tools in use and so much data being created, data connectivity obstacles can get in the way of productivity. Join us to see how you can overcome shadow analytics with instant connectivity to vital martech data.

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Paper

Shadow Analytics: What It Is and Why You Can’t Afford to Leave It Unchecked

Thousands of martech solutions are being introduced every year, which makes it difficult to access the data from these solutions for reporting. Now, employees are going rogue and turning to “shadow analytics” to get what they need. So, what is shadow analytics and what can you do to stop it? Find out in our latest whitepaper.

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Connect any application to any data source anywhere

A product specialist will be glad to get in
touch with you