Powerful Connectivity to Oracle CX Service (formerly Service Cloud)

Identify barriers and improve processes by analyzing data from Oracle CX Service to improve the resolution time

Integrate ServiceNow data with other DevOps system data to identify areas which need more focus and investment to reduce long-term costs

Enable better customer satisfaction and customer retention by creating actionable reports on average case resolution time trends, long-running cases, and satisfaction survey scores provided by customers

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Connect to Oracle CX Service via

ODBC JDBC ODATA

Connect to

  • Oracle CX Service
  • Oracle Service Cloud

The Progress DataDirect Dedication to Security:

Progress DataDirect has defined a stringent set of policies and practices around product development and distribution. This ensures there is transparency with regard to third party dependencies, proactive policies, and practices to meet the highest security standards when releasing products. In addition, Progress DataDirect is dedicated to finding a timely and effective resolution to any serious security concerns that arise.

Features

Versatile

Supported on every major platform and certified to work with leading applications such as Power BI, Tableau, Informatica, Cognos, SAS, Business Objects and more 

Broad Coverage

Broad application support providing JOINs and aggregate operations done natively via full ANSI SQL support 

Secure

Supports the latest TLS protocols for data encryption, secure authentication methods for connections, and HTTP Proxy for client security while connecting to cloud deployments 

Codeless Configuration

Optimize performance and compatibility with any application without application changes 

Easy to Use

True standards compliance with ODBC and JDBC 

Connect any application to any data source anywhere

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