DataDirect Connectors Powerful Connectivity to Oracle Service Cloud (RightNow)

Simple

Get easy integration with leading applications such as SAP Crystal Reports, Hibernate, Oracle WebLogic and Tableau

Real-Time

Enable immediate connectivity to business intelligence, data integration, reporting tools, and more

Flexible

Access data using industry standard APIs

Connect to Oracle Service Cloud via

ODBC JDBC OData Cloud

Features

Migration

Provides an easy path for migrating from the deprecated MySQL ODBC RightNow interface

Interoperable

Enables use of reports from Oracle Service Cloud in third-party tools

Codeless Implementation

Optimize performance and compatibility without application changes

Quality

Certified DataDirect quality guarantees Oracle Service Cloud and application compatibility

Broad Coverage

Broad application support providing full ANSI SQL support

Specifications

Fully complies with the latest ODBC and JDBC standards
Supports all major OS platforms including Microsoft Windows, Linux, HP-UX, AIX, Solaris, and more
Supports both 32 bit and 64 bit applications
ANSI SQL-92 Compliant

Security Vulnerability Response Policy

Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy:

Priority*	Time Guideline	Version(s)
High Risk (CVSS 8+ or industry equivalent)	30 days	Active (i.e. latest shipping version) and all Supported versions
Medium Risk (CVSS 5-to-8 or industry equivalent)	180 days	Active (i.e. latest shipping version)
Low Risk (CVSS 0-to-5 or industry equivalent)	Next major release or best effort	Active (i.e. latest shipping version)

* Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.

Learning & Support

IN THE SPOTLIGHT

Top 10 Reasons You Need High-Performance Data Connectivity

Data Connectivity is a critical, but often overlooked component of the IT infrastructure. These components have dramatic effects on application performance, reliability and portability. Learn about for your business.

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Resources

Customer Success Stories

When Toyota Motor Sales introduced Progress DataDirect for ODBC to their intricate data architecture, they saved $100,000 in 24 hours. Learn more in this case study from Progress Software.

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Yamaha Motor Europe turned to Progress DataDirect Drivers after its operationally-critical website suffered performance issues.

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MicroStrategy, a leading worldwide provider of enterprise software platforms, needs to sustain its market leadership as customers demand direct access to new types of data sources, such as Salesforce.com and Hive.

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United Kingdom’s Export Credits Guarantee Department (ECGD) needed to complete end-of-day batch processes but were exceeding. the overnight window allowed for it. Native ODBC drivers lacked the performance to process overnight batch files within the acceptable timeframe; DataDirect for ODBC promised adequate performance for the job.

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Oracle Service Cloud Connectors are Part of Progress Data Connectivity & Integration Solutions