DataDirect Connectors Powerful ODBC Connectivity to Oracle Service Cloud

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Open

Leverage existing SQL knowledge instead of having to learn the Oracle RightNow query language and API

Fully Localized

Unicode enabled on UNIX, Linux and Windows platforms

Fast

Handle data quickly and easily with superior features and tools

Features

portable

Migration

Provides an easy path for migrating from the deprecated MySQL ODBC RightNow interface
single_interface

Interoperable

Enables use of reports from Oracle Service Cloud in third-party tools
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Codeless Implementation

Optimize performance and compatibility without application changes
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Quality

Certified DataDirect quality guarantees Oracle Service Cloud and application compatibility
connectivity

Broad Coverage

Broad application support providing full ANSI SQL support

Technical Specs

Progress DataDirect for ODBC for Oracle Service Cloud Driver
Version 7.1.6 
(32- and 64-bit drivers are available for all supported databases and platforms unless otherwise noted.)

ODBC Version Support

  • Compatible with ODBC 3.8 applications

Supported Versions

  • Oracle RightNow CX API 1.2 against sites with February 2014 version or later

Operating System Support

AIX (32- and 64-bit)

  • AIX, version 5.3 and higher

HP

  • HP-UX IPF (32- and 64-bit), 11i version 2.0 (B.11.23) and higher
  • HP-UX PA-RISC (32-bit only), version 11 and higher

Linux x86 (32- and 64-bit for AMD and Intel processors)

  • CentOS Linux x86, version 4.0 and higher
  • Debian Linux x86, version 7.0 and higher
  • Oracle Linux x86, version 4.0 and higher
  • Red Hat Enterprise Linux x86, version 4.0 and higher
  • SUSE Linux Enterprise Server Linux x86, version 10 and higher
  • Ubuntu Linux x86, version 14.04 and higher

Solaris (32- and 64-bit)

  • Solaris x86, version 10 (Solaris 5.10) and higher
  • Solaris on SPARC, version 8 (Solaris 5.8) and higher

Windows (32- and 64-bit)

  • Windows (x86), version 7 and higher
  • Windows Server (x86), version 2003 and higher
  • Windows Vista (x86)
  • Windows XP Professional (x86), SP2 or higher

Driver/Client Software Requirements

  • Java SE 5 or higher

Security Vulnerability Response Policy

Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy

Priority* Time Guideline Version(s)
High Risk
(CVSS 8+ or industry equivalent)
30 days Active (i.e. latest shipping version) and all Supported versions
Medium Risk
(CVSS 5-to-8 or industry equivalent)
180 days Active (i.e. latest shipping version)
Low Risk
(CVSS 0-to-5 or industry equivalent)
Next major release or best effort Active (i.e. latest shipping version)

* Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.

Learning & Support

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IN THE SPOTLIGHT

Top Ten Reasons You Need High-Performance Data Connectivity

Data Connectivity is a critical, but often overlooked component of the IT infrastructure. These components have dramatic effects on application performance, reliability and portability. Learn about for your business.

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Oracle Service Cloud ODBC Driver

VIDEO

ODBC Access to Oracle Service Cloud

This video takes a brief look at how to set up a connection to Oracle Service Cloud and access data using a Connect for ODBC driver.

Watch video

Partnerships

hp
tableau
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perceptivesoftware

Oracle Service Cloud Connectors are Part of Progress Data Connectivity & Integration Solutions

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DataDirect Connectors

Connect any data source to any application

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Contact Us

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