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Oracle CX Service JDBC Driver


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    Progress DataDirect’s JDBC Driver for Oracle CX Service (formerly Service Cloud) offers a high-performing, secure and reliable connectivity solution for JDBC applications to access Oracle CX Service data. Our JDBC driver can be easily used with SQL across both 32-bit and 64-bit platforms. Enjoy real-time analytics, reporting and business intelligence (BI) capabilities with your favorite tools such as SAS, Yellowfin, SAP, Sisense, Denodo, Cognos, Jaspersoft, Tableau, Tibco, OBIEE, and more.

    • Leverage existing SQL knowledge instead of having to learn the ROQL and Oracle RightNow CX API
    • Encrypt strings using Java’s UTF-16 support
    • Handle data quickly and easily with superior features and tools



    Superfast data loading and extraction that reduces the time and cost of running enterprise infrastructures 

    Enterprise Features

    Extensive support of data types to enable the full use of Greenplum functionality 


    Supports the latest TLS protocols for data encryption, secure authentication methods for connections and HTTP Proxy for client security while connecting to cloud deployments 


    Ensure high availability via application failover and workload balancing without changing application code 

    Easy to Use

    True standards compliance with ODBC and JDBC 


    Supported on every major platform and certified to work with leading applications such as Tableau, Informatica, ODI and more 

    Technical Specifications

    Progress DataDirect for JDBC for Oracle Service Cloud Driver
    Version 5.1.4

    Supported Versions

    • Oracle Service Cloud 20B

    Platform Support

    • 32- and 64-bit platforms

    Software Requirements

    • Java Virtual Machine (JVM): Java SE 8 or higher (LTS version), including Oracle JDK, OpenJDK, and IBM SDK (Java) distributions.


    Progress DataDirect for JDBC for Oracle Service Cloud Driver
    Version 5.1.4

    Connect any application to any data source anywhere

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