Table of Contents:
Overview
Progress DataDirect’s JDBC Driver for Oracle CX Service (formerly Service Cloud) offers a high-performing, secure and reliable connectivity solution for JDBC applications to access Oracle CX Service data. Our JDBC driver can be easily used with SQL across both 32-bit and 64-bit platforms. Enjoy real-time analytics, reporting and business intelligence (BI) capabilities with your favorite tools such as SAS, Yellowfin, SAP, Sisense, Denodo, Cognos, Jaspersoft, Tableau, Tibco, OBIEE, and more.
- Leverage existing SQL knowledge instead of having to learn the ROQL and Oracle RightNow CX API
- Encrypt strings using Java’s UTF-16 support
- Handle data quickly and easily with superior features and tools
Features
Native SQL Access
Leverage existing SQL knowledge instead of learning ROQL or the Oracle CX Service APIs. Access Oracle CX Service data using standard JDBC connectivity and familiar SQL syntax.
Real-Time Data Access
Access Oracle CX Service data in real time for reporting, analytics, and business intelligence without copying or staging data.
Enterprise SQL Engine
Extend Oracle CX Service query capabilities with a standards-based SQL interface that enables broader reporting and analytics functionality through JDBC applications.
Security and Compliance
Protect customer-sensitive data with encryption in transit using TLS and secure connectivity through HTTP Proxy support for cloud deployments.
Broad BI Tool Connectivity
Seamlessly integrate Oracle CX Service data with leading analytics and BI platforms.
Cross-platform Support
Use one JDBC driver for all versions of SQL across both 32-bit and 64-bit platforms.
Technical Specifications
Progress DataDirect for JDBC for Oracle Service Cloud Driver
Version 6.0.0
Supported Versions
- Oracle Service Cloud 20B
Platform Support
- 32- and 64-bit platforms
Software Requirements
- Java Virtual Machine (JVM): Java SE 8 Update 161 (JDK 8u161) or higher (LTS version), including Oracle JDK, OpenJDK, and IBM SDK (Java) distributions.
Joelle Andrews
