Press Coverage

How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now

UI Developers Move the Needle on Accessibility

In June of this year the Web Accessibility Initiative (WAI) through the World Wide Web Consortium (W3C) process released a new version of their Web Content Accessibility Guidelines (WCAG) for creating accessible website and application user interfaces. The WCAG addresses factors to make UI more accessible, including building in code to address users with blindness, deafness, and photosensitivity. The latest version, WCAG 2.1, now addresses mobile accessibility, people with low vision, and people with cognitive and learning disabilities.

Banking on Better Customer Experiences with the Next Generation of Bots

Whether it’s opening a new account, transferring money, asking for advice or trying to save, everyone has had something they have wanted to ask their bank at some point. The way we do this has transformed over time as well. From in person appointments to telephone banking and mobile apps, banks have always sought to stay one step ahead and use whatever technology is available to improve the customer experience (CX).

Mobile App Development After PhoneGap and Cordova

For nearly a decade, PhoneGap has offered web developers a low-friction path for creating mobile apps that have access to native device capabilities. PhoneGap makes it possible for many developers to create apps for iOS and Android (and even Windows Phone and BlackBerry, for a time) using skills and JavaScript libraries they already know and love. This combination of web skills plus native device access (commonly known as “hybrid”) has become firmly rooted as one of the primary approaches to mobile app development.

IDG CMO Perspectives: Loren Jarrett, CMO, Progress

As a provider of application development tools and technologies, Progress fully understands the importance of speed and scale in helping developers get new applications to market. Progress’ marketing organization, led by CMO Loren Jarrett, operates under the same guiding principles.

Progress Builds Tools For The Accessible Web

We need web accessibility if we are to truly respect Internet freedom in every sense of the term. It’s important to remember that not everybody is able to use the web in the same way.

The Web Content Accessibility Guidelines (WCAG) 2.1 are set out and laid down by the World Wide Web Consortium (known to friends and family as W3C) to detail the functionality aspects of the web that should make us stop and consider how people with certain impairments or restrictions need Internet pages to work.

Kendo UI Updated with Web Content Accessibility Guidelines

Progress’ web development UI toolkit is being updated to include the latest version of the Web Content Accessibility Guidelines (WCAG). WCAG is a World Wide Web Consortium initiative to provide a shared standard for individuals organizations and governments internationally.  It enables people with disabilities such as visual, audio, physical, speech, cognitive, language, learning and neurological disabilities to easily access web content.

Chat with Us: Chatbots and Virtual Assistance Gain Traction among Enterprises

Chatbots—also referred to as virtual assistants (VAs)—are transforming customer support across a variety of industries. Depending on the level of support needed, these technologies can answer simple questions 24/7 before being directed to a live support person, or utilize artificial intelligence (AI) and machine learning to field and respond to more questions without the need of a customer sales representative.

Big Data 50 - Companies Driving Innovation

With a platform for building and deploying applications, Progress offers flexible front-end tooling for delivering a multi-channel UX, a scalable, secure back end to build and run microservices, and data connectivity capabilities from any source.

Predictive Maintenance Can Make Vehicle Recalls a Thing of the Past

With 64 million units having to be taken off the market, 2014 was one of the worst years for the automotive industry in terms of the number of vehicles recalled. The fact that in 2017 the number dropped to only 10 million was an improvement, but still not cause for celebrating. Just a few weeks back, in March 2018, Tesla recalled 123,000 Model S cars over faulty steering components. Shares of the company fell 4% right after the announcement. Vehicle recalls continue to make headlines, costing car manufacturers millions of dollars and great reputational damage. This is all despite the fact that the automotive sector is one of the industries where manufacturing processes are most stringent in terms of quality checks, regular maintenance and monitoring.

Coding The Future

The power of web design is becoming more and more definite with every passing year as society becomes increasingly dependent on the tools and platforms of the digital world. This fact is a key reason why big businesses are consistently buying their way deeper and deeper into the digital vein. Although it was meant to bring us closer together, it has its drawbacks.

The Future of Manufacturing

The Future of Tech and Media

Technology has reshaped almost every aspect of our lives during the past decade – from the way we watch television to the way we read the news. Join us as we look at where the UK tech industry will go next.

How AI and IIoT Are Making the Auto Industry More Aware

Nothing good tends to come from something that is broken. It’s bad enough to have to deal with problems in the factory: The average manufacturer deals with around 800 hours of downtime annually, which translates to almost $1 million in lost revenue.

Q&A with Progress: on Enterprise Mobile App Development and the NativeScript Open Source Framework

Digital transformation is, without a doubt, one of the most crucial journeys every modern enterprise needs to embark on today. It is fundamentally changing how organizations create value and gain a much-needed competitive edge in the industry they’re in.

But while a digital transformation strategy can cover a wide range of technologies, the development and deployment of enterprise mobile applications is increasingly playing a key role in achieving digital transformation goals.

NativeScript, Angular Team Up for Single-Project, Native Mobile/Web Apps

Several options exist for sharing code to create native iOS and Android apps in one project these days, but adding Web apps to the mix has been a more elusive goal.

Angular Lets Developers Share Code Between Web and Mobile Apps

Angular’s dream of being able to share code for web and mobile apps is becoming a reality today with a newly announced solution. The team announced developers can now build web and mobile apps once with Angular and NativeScript, instead of having to build both a web and native mobile app.

Open Source ABL code release with Spark Toolkit

Progress has announced the release of Progress Spark Toolkit, a set of open source Advanced Business Language (ABL) code and recommended best-practices to enable organizations to evolve existing applications and extend their capabilities to meet market demands.

Digital Marketing Partnerships Key to Vendors' Channel Strategies

Digital marketing organizations were among the earliest firms to recognize the IT budgets for marketing shifting from the purview of customers' IT departments to marketing executives. Vendors took note of the agencies' influence and unique reach within customer organizations. While on the surface, digital marketing agencies didn't appear to be direct competition for traditional channel partners, some industry watchers asserted the agencies did in fact pose a potential threat. For example, agencies working on digital initiatives with a client's marketing department could hypothetically annex the client's infrastructure decisions, cutting channel partners out from those deals.

What is a chatbot?

A chatbot is a computer program that uses artificial intelligence to mimic human conversation either through text or audio. It's usually deployed in customer services guises, typically as an online assistant for shopping, but its an area of technology that is rapidly growing and its capabilities are becoming more and more intelligent.