Even with advances in IT, curbing patient no-shows has amounted to healthcare practitioners being busy doing something, but slightly different than the day before.
It is estimated that in 2015, no-shows, on average, cost a single provider nearly $150,000. When you factor for inflation, that same provider, in 2018, would be losing closer to $160,000 in revenue. Text messages and phone calls are ubiquitous, and mining structured and unstructured data from these patient-provider interactions is rarely seamless. More often than not, it is a costly Sisyphean effort that does not lead to actionable, proactive practice changes that can reduce patient no-shows.