Media Inquiries Contact:
Erica McShane, Vice President, Corporate Communications
Know Your User Persona. If you know your user, you will better understand their needs, their behaviors, how they consume information and so much more. By understanding your user, you know what pain your app is solving, and you can ensure you are exceeding their expectations with every release.
Providing customers with outstanding digital experiences is now a must for organizations in all sectors, and the financial services industry has its own specific set of needs in utilizing technology to engage with customers. The rise of Open Finance is giving way to digital-only banking entities actively setting a benchmark for an increasingly open, inclusive, and technologically oriented financial environment that customers expect – The human touch and personalized customer engagement has never mattered more in financial services.
With the generative AI hype continuing to influence business decisions, it was only a matter of time before considerations were made on implementing the technology in content management systems (CMS). While some processes in the CMS can be automated, generative AI is expected to enhance the entire experience.
Once seen as the provider for back-end IT support, India has now evolved into a strategic hub for technology talent for homegrown and global MNCs alike. Today, India’s engineering workforce are using their advanced technical skills and deep domain knowledge to help clients reinvent their business.
The content management system (CMS) is the heart of almost every website today. Be it for business, news, education, or even government, the CMS lets content creators manage their websites without much-needed help from developers.
Applications are core to today's businesses, with the exception of a kid's lemonade stand – and even here, we're not so sure. When applications fail, the business grinds to a halt. Employees (especially the CEO), customers, prospects and business partners all expect your company's applications and website to be available 24x7.
The celebration of International Literacy Day serves as a poignant reminder of the urgent need to bridge the digital divide, ensuring that the benefits of the digital age are accessible to all. In this era, possessing digital literacy is imperative to actively engage in the digital age.
Undoubtedly, AI is set to impact organizations across all industries, with a recent Forbes survey finding that almost all (97%) of business owners believe that AI will play a role in helping their business.
The global DevOps market is expected to grow from $10.4 billion in 2023 to $25.5 billion by 2028, driven by the rising adoption of cloud-native technologies like Kubernetes, Docker and serverless computing. These technologies enable organisations to develop, deploy and manage applications more efficiently. Automation and artificial intelligence (AI) are also playing an increasingly vital role in DevOps.
The DevOps movement came onto the scene somewhere around 2007/2008. Its proponents railed against the traditional software model at the time, which called for the developers who wrote the code to be organizationally and functionally separate from those who deployed and supported the code. The reasoning behind the movement is that these siloed teams, concerned only with their own objectives, resulted in botched releases, significant delays, poor communication and, ultimately, unhappy customers. It took a few years to gain traction, but when Gartner got on board with the concept in 2011, adoption soared, and Agile development practices like automated build and test and continuous integration and delivery became the new norm.
Customers today are spending more time on digital channels than ever – and this upward trend is likely to continue. According to research by data.ai, time spent on apps by Singaporeans rose 62% between 2019 and 2022.
The advent of AI and machine learning comes at a time of rapid technological innovation and change. For regulators and governments, it presents a challenge that has increased in scope and will continue to do so over the next several years and beyond. How do we effectively regulate something, AI in this case, which is constantly changing? I’d say the same way – through being adaptable and one step ahead of the future.
The financial services domain is experiencing a remarkable transformation, prompted by disruptive newcomers and the rise of Open Finance. These modern players, predominantly digital-only banking entities, are not merely passively accepting the tide of digital transition, but are actively molding it, setting a groundwork for an increasingly open, inclusive, and technologically oriented financial environment.
Improvements in the customer experience through the use of AI has for a number of years been seen as the next frontier that can help companies streamline processes, personalize marketing, make customer recommendations and help maximize the value of their brand. However, across industries, many have often struggled to secure the deep customer engagement benefits that AI has promised. At the same time, customer confidence in self-service channels for transactional activities is increasing, leading them to expect similar outcomes in the way they work with brands and organizations.
Operations was unloved. In the world of software application development and enterprise technology management, no system runs reliably without a solid engineering support function and service layer - in most cases we call that entity the operations team.
The shift in computing infrastructure from the cloud to the edge has led to explosive growth and transformation in the retail industry. And it’s a trend set to increase. The global smart retail market size was valued at USD 30.25 billion in 2022and is expected to grow at a compound annual growth rate (CAGR) of 29.1% from 2023 to 2030. IDC predicts that by 2024, the number of apps at the edge will increase by 800%.
Implementing generative AI in digital experiences isn’t easy. Organizations should take into consideration various factors, including training models and the potential for unconscious bias, hyperautomation, security risks, technical considerations for implementation, and scalability and performance. In this article, we’ll take a closer look at each of these and discuss how organizations can manage them to fully leverage generative AI to create more compelling customer experiences.
The modern world relies on applications: every business, regardless of industry, depends on them to varying degrees. Whether you operate a hospital, an e-commerce business, a farm or a factory, applications play a central role in day-to-day operations. Even a few minutes of application downtime can have disastrous consequences.
Not in Las Vegas, not in Barcelona, not in San Francisco, Paris, London or Munich, this year the Computer Weekly Developer Network team is headed to Sofia, Bulgaria for Progress DevReach 2023.
The emergence of disruptive newcomers in the financial services industry has marked an era where targeted digital offerings are no longer seen as part of a short-lived trend. With the rise of online-only banks and open finance, customers now expect digital financial services.