Tag: Digital Experience
What to Do When Your App’s User Churn Rate Is Too High
User churn rate is a metric that represents how many users have cancelled their subscription during a tracked time period. If it’s high, something has gone amiss. Here’s the process for turning it around.
Personalization Fatigue: When Your Customers Want Less ‘Personal’ and More ‘Person’
Your customers are exhausted by hyper-personalization that feels more like surveillance than service. Here’s how to create experiences that respect the human behind the data.
How to Create a Top-Notch Digital Customer Service Offering
If your digital customer service strategy doesn’t offer multi-channel support, self-support options, proactive communications and more, you could be missing a prime connection opportunity with your users.
How User-Centricity in Sitefinity Empowers Content Teams
A CMS that puts users first can change how content teams approach their work, allowing for more confidence and more effective strategies.
MOVEit Macro Magic
Master MOVEit macro magic to transform tedious file transfers into automated workflows. Learn how financial institutions leverage macros for compliance and efficiency gains.
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