DataDirect Connectors Powerful Connectivity to ServiceMAX

Compatible

Get instant connectivity from your existing applications to ServiceMAX

Dynamic

Get ongoing support for the latest quarterly ServiceMAX updates

Simple

Based on your workload, we leverage multiple ServiceMAX interfaces for the best experience

Connect to ServiceMAX via

OData Cloud

Features

Cost Efficient

Reduce costly ServiceMAX quota usage with local caching

High-Performing

Gain performance, even with large data volumes with transparent bulk operations

Scalable

Enhance scale and reliability with connection pooling and transparent reconnections

Secure

Secure communication to ServiceMAX with SSL encryption

Extensible

Move beyond SOQL limitations with support for Aggregation functions, SUBQUERY and more

Broad Coverage

Broad application support providing JOINs and aggregate operations done natively via full ANSI SQL support

Codeless Implementation

Optimize performance and compatibility with any application without application changes

Specifications

Fully complies with the latest ODBC and JDBC standards
Supports all major OS platforms including Microsoft Windows, Linux, HP-UX, AIX, Solaris, and more
Single standard interface implements multiple ServiceMAX Platform APIs such as SOAP, METADATA and BULK
Supports both 32 bit and 64 bit applications
Full ANSI SQL Compliant

Security Vulnerability Response Policy

Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy

Priority*	Time Guideline	Version(s)
High Risk (CVSS 8+ or industry equivalent)	30 days	Active (i.e. latest shipping version) and all Supported versions
Medium Risk (CVSS 5-to-8 or industry equivalent)	180 days	Active (i.e. latest shipping version)
Low Risk (CVSS 0-to-5 or industry equivalent)	Next major release or best effort	Active (i.e. latest shipping version)

* Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.

Learning & Support

WEBINAR

Opening the Salesforce.com Data Silo

This webinar illustrates these challenges and how Progress DataDirect solves these problems quickly.

Watch webinar

CASE STUDY

Microstrategy enables real-time connectivity to Salesforce.com

MicroStrategy has stayed ahead of the analytics industry by combining a simple, intuitive user interface design with high levels of system performance and a virtually unlimited, open approach to database connectivity.

Read the whole story

Resources

Customer Success Stories

For business intelligence (BI) and extract transform load (ETL) software vendors, the ability to embed real-time access to cloud data in their software solutions can be a make-or-break capability. But the development effort needed to design, manage and test complex integrations with multiple customer relationship management (CRM), enterprise resource planning (ERP) and big data sources is overwhelming.

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By embedding Progress DataDirect JDBC for Salesforce, Panintelligence has decreased its time to market for the new connector by 5x, developed impressive proof of concept within just hours, and gave its customer insight into 25% more sales opportunities. This eliminated the estimated 6 month Salesforce API develop time and almost immediately delivered value to their customer.

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Pacer Group leveraged DataDirect to provide ready access to raw data in Salesforce, Rootstock and Microsoft SQL Server following its move to the cloud. The ease of use of DataDirect connectors enabled Pacer Group to quickly develop apps that brought immediate benefits, including the ability to generate labels and barcodes up to 50% faster.

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ServiceMAX Connectors are Part of Progress Data Connectivity & Integration Solutions