DataDirect Connectors  REST API (OData) for ServiceMAX

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  • Develop against a single industry standard REST API
  • Elevate OData access to data within ServiceMAX applications
  • Reduce OData integration time with object-based configuration
Table of Contents:

    Features

    Lightweight Data Gateway

    Access back-office data behind the firewall securely using our patented on-premises connector that can be optionally deployed in the DMZ or behind the corporate firewall. Get trusted hybrid data access without requiring major network/firewall configurations such as setting up a VPN or SSH tunneling.

    Horizontal Scaling

    Hybrid Data Pipeline can be deployed in cloud and enterprise environments across multiple nodes behind a load balancer. Incoming requests can be evenly distributed across cluster nodes.

    Universal Connectivity

    Get real-time connectivity to the latest SaaS, SQL, Big Data and NoSQL data sources such as Salesforce, Apache Hive, Amazon Redshift, Oracle, SQL Server, IBM DB2, Eloqua, Google Analytics and more.

    SeeHide supported data sources
    Secure

    All customer-sensitive data elements (including remote credential or database pairings stored) are protected by encryption, both at rest (AES-256) and in transit. Read our security paper.

    Throttling

    Limits API allows administrators to set limits on how many rows can be returned for ODBC, JDBC, and OData requests. An error is returned if an application fetches rows beyond the specified limit.

    Support for OData 4 and OData 2

    You can deploy OData 4 or OData 2 or both the endpoints over any data source. Progress DataDirect is a member of the OData Technical Committee and we stay on top of the OData specification updates.


    Technical Specifications

    Progress DataDirect Hybrid Data Pipeline

    Database Support

    • Salesforce API

    Interface Support

    • OData 2.0 (read/write)

    Software Requirements

    • Java SE 5 or higher

    Driver/Client Software Requirements

    • No requirements 

    Documentation

    Progress Hybrid Data Pipeline Documentation

    Security Vulnerability Response Policy

    Upon identification of any security vulnerability, Progress will exercise commercially reasonable efforts to address the vulnerability in accordance with the following policy

    Priority* Time Guideline Version(s)
    High Risk
    (CVSS 8+ or industry equivalent)
    30 days Active (i.e. latest shipping version) and all Supported versions
    Medium Risk
    (CVSS 5-to-8 or industry equivalent)
    180 days Active (i.e. latest shipping version)
    Low Risk
    (CVSS 0-to-5 or industry equivalent)
    Next major release or best effort Active (i.e. latest shipping version)

    * Priority is established based on the current version of the Common Vulnerability Scoring System (CVSS), an open industry standard for assessing the severity of computer system security vulnerabilities. For additional information on this scoring system, refer to https://en.wikipedia.org/wiki/CVSS.


    Videos

    Connect External Data Sources to Your Salesforce Environment

    Watch this Salesforce external data objects tutorial to find out how easy it is to connect to all of your data from Salesforce.


    Related Resources

    optimize_salesforce_lightning-

    SOLUTION BRIEF

    Optimize Salesforce Lightning Connect with OData

    Access external data objects instantly and easily from your Salesforce and Force.com applications using OData and Progress DataDirect Cloud

    Download solution brief
    Expose OData

    Cloud Solutions

    Learn how we produce OData instantly

    Hybrid Connectivity Services will let you deploy OData (Standard REST) API for your data source through clicks-not-code. Learn more about how DataDirect’s Hybrid Connectivity Services can help you democratize your data in an age where data is siloed across many SaaS and On-Premises sources.

    Explore Hybrid Connectivity Services


    Customer Success Stories

    Explore
    For business intelligence (BI) and extract transform load (ETL) software vendors, the ability to embed real-time access to cloud data in their software solutions can be a make-or-break capability. But the development effort needed to design, manage and test complex integrations with multiple customer relationship management (CRM), enterprise resource planning (ERP) and big data sources is overwhelming.
    Read the whole story
    panintelligence
    By embedding Progress DataDirect JDBC for Salesforce, Panintelligence has decreased its time to market for the new connector by 5x, developed impressive proof of concept within just hours, and gave its customer insight into 25% more sales opportunities. This eliminated the estimated 6 month Salesforce API develop time and almost immediately delivered value to their customer.
    Read the whole story
    Pacer-group
    Pacer Group leveraged DataDirect to provide ready access to raw data in Salesforce, Rootstock and Microsoft SQL Server following its move to the cloud. The ease of use of DataDirect connectors enabled Pacer Group to quickly develop apps that brought immediate benefits, including the ability to generate labels and barcodes up to 50% faster.
    Read the whole story
    MicroStrategy
    MicroStrategy, a leading worldwide provider of enterprise software platforms, needs to sustain its market leadership as customers demand direct access to new types of data sources, such as Salesforce.com and Hive.
    Read the whole story
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    ServiceMAX Connectors are Part of Progress Data Connectivity & Integration Solutions
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    DataDirect Connectors

    Connect any data source to any application

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