User churn rate is a metric that represents how many users have cancelled their subscription during a tracked time period. If it’s high, something has gone amiss. Here’s the process for turning it around.
Your customers are exhausted by hyper-personalization that feels more like surveillance than service. Here’s how to create experiences that respect the human behind the data.
If your digital customer service strategy doesn’t offer multi-channel support, self-support options, proactive communications and more, you could be missing a prime connection opportunity with your users.
NotebookLM represents a promising shift in how courseware developers approach content creation—moving from manual drafting to strategic curation and refinement. Learn more.