A personalized web experience doesn’t mean using everything you’ve gathered about someone to greet them by name, summarize their engagement with your brand and so on. Sometimes the subtlest variations in the experience can make a visitor or user feel more comfortable and satisfied.
Your customers are exhausted by hyper-personalization that feels more like surveillance than service. Here’s how to create experiences that respect the human behind the data.
Though consumers are aware we’re collecting data from them, they have expectations for how we use it to personalize their experiences. See the most common mistakes in personalization and how to avoid them.