Though consumers are aware we’re collecting data from them, they have expectations for how we use it to personalize their experiences. See the most common mistakes in personalization and how to avoid them.
Still stuck in the “Dear {First_Name}” era of personalization? Discover how AI is transforming customer journeys from basic mail merges into truly dynamic, individualized experiences that evolve in real time.
Tailoring experiences to individual preferences makes customers feel valued, increasing their loyalty. Businesses that invest in personalization strategies often see higher retention rates and greater lifetime customer value.