Purchasing an Add-on

This article walks you through purchasing an add-on in Podio, including what information you'll need and what to expect once your purchase completes.

Before you start

Make sure your contract meets the requirements described in What Are Add-ons in Podio — an active contract in good standing, a valid payment method on file, and a Premium plan (Automation add-ons).

Important:

Only the contract owner can purchase add-ons.

Available add-ons

You can purchase two types of add-ons:

1. API add-ons: increase Limit A and Limit B for a specific API key.

2. Automation add-ons: increase the monthly action limit for a specific Automation Account (Premium plans only).

   For current available capacities and prices, see the Podio pricing page.

What you'll need

Have this information ready before you start the purchase:

1. For an API add-on

   • The email address of the Employee or Service User who owns the API key.
   • The Client ID of the API key you want to increase the limits for. You can find this on the API Keys settings page.

2. For an Automation add-on

   • The email address of the Employee or Service User whose Automation action limit you want to increase.
   • Their Workflow Automation account ID. You can find this on the Workflow Automation Account Details page for that Account.

Purchasing an add-on

1. Go to Billing > Contract > My Plan.

2. In the Payment Summary section, select Manage add-ons.

   

3. Select the option to purchase a new add-on.

4. Choose the add-on type — API or Automation.

5. Enter the target details for the add-on.

   • For an API add-on, enter the owner's email address and the API key's Client ID.
   • For an Automation add-on, enter the target Account's email address and their Workflow Automation account ID.

6. Choose the capacity level you need.

7. Review the pro-rated price shown for the remainder of your current billing period, then confirm the purchase.

   

What happens after you purchase

• The increased limit takes effect immediately — there's no waiting period.

• The contract owner receives an email with the add-on invoice.

• The employee or service Account the add-on was purchased for receives an email confirming the new limit.

• The add-on now appears as active in the Manage add-ons view and will be included in your next recurring invoice.

  

If the purchase doesn't go through

• Payment declined: update your payment method and try again.

• Add-on already active for this target: the API key or Automation Account already has an add-on from the same group. Upgrade the existing add-on instead of purchasing a new one. See Upgrading an add-on.

• Plan requirement not met: for example, trying to purchase an Automation add-on without a Premium plan.

• Payment error on the contract: resolve the outstanding payment issue before purchasing add-ons.

• How add-ons increase your API and Automation limits

• How billing changes when you purchase add-ons

• Upgrading an add-on

• Canceling an add-on

• Add-ons & usage dashboard for organization admins