This banking customer service chatbot helps automate a routine workflow and enables clients to self-serve. The demo use case is built around a bank offering financial relief options to its customers.
The conversation flow contains basic business rule automation and supports remote customer authentication via a text message.
The banking chatbot is a smart tool to reduce backlog and resolution time, giving customers quality support 24/7, but it can also seamlessly switch to traditional channels when customers need to interact with a live agent.