Historically, when interacting with machines, humans had to adapt to the machine’s language to ask questions—typically using SQL queries—and then interpret the machine’s response. This response usually comes in a structured data format, such as a table or a JSON string, following a specific schema. This is the purpose of the JavaScript Object Notation (JSON) output option on Nuclia’s "/ask" endpoint.
When website visitors want an instant answer to a question—about the brand, product or something on the site—the FAQs is the best resource to give it to them. In this post, we’ll look at 10 things you can do to ensure that the FAQs page is designed to be both useful and usable.