Within the banking industry today, we’re observing a significant expansion of choices available to customers, and subsequently loyalty to the primary bank is eroding. What specifically is driving attrition?
Results from a 2011 customer survey conducted by Capgemini show that “quality of service”...
So in the past week two regional events and one national (really international) event have captured the headlines. For those of us of that live or have acquaintances on the East Coast, we had an...
As the East Coast braces for the storm of the century, we’re battening down the hatches both in the office, and perhaps more importantly, in our plans for Dreamforce ’11.
This our second year at the show, which means we’ve got a leg-up when it comes to finding the best and brightest at the show....
I have consulted on several projects to load critical data into the Teradata Data Warehouse from heterogeneous data sources. These include SQL Server, Oracle, DB2, and Sybase using Progress DataDirect...
If you don’t, get to know him. Though not a native of Massachusetts, it’s safe to say, “he’s wicked smaaht”. Not only is he smart, he’s really a genuine, nice person. Recently, Dr. John Bates was named as one of the...