Managed File Transfer & WAN Acceleration
Many customers today expect ‘WAN acceleration’ technology (sometimes referred to as WAN Optimization) as part of their MFT vendor’s solution offering. In general this is a useful addition to the MFT feature set, and can certainly reduce file transfer times in a wide variety...
Defining Customer Experience Management – A Conversation with Susan McNeice, Yankee Group
Even if you have the latest and greatest communications technology at your disposal, if the user experience is poor, all value is lost. It is the provider’s job to ensure that user expectations are met and that network disturbances don’t negatively affect the end user’s experience, which could result...
The Revolution Has Begun: Progress Revolution takes Boston!
What a way to kick off day one of Progress Revolution Boston 2011! With over 1,000 attendees from all over the world, today was simply the first to an amazing four days of inspirational keynotes, educational sessions, innovative showcase demos and engaging networking opportunities. Of course, we...
Introducing SupportLink - Our New Customer Support Portal
Progress Customer Support is now Progress SupportLink! And it’s not just about a new name – it’s about several new features that make it easier for you to manage support cases and engage resources. It’s about getting even more responsive award-winning support – from self-service...
SMB Business Outlook: “Cloudy”
Welcome back! Now that summer is over (sigh), it’s time to once again focus on work. I am sure you are busy reviewing your end-of-year strategies and tactics. Some of you might even be peering into 2012 and wondering what you can do to make an impact—maybe grow revenue through new customer...
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