How Highmark Federal Reclaimed 10 Hours a Day by Automating Fraud Detection and File Transfers

With 52 workflows automated, Highmark Federal has saved 10 hours a day with Progress MOVEit Automation software.

In banking, time is money—but at Highmark Federal Credit Union, time was being lost to manual file transfers, scripting and repetitive tasks that strained both IT resources and compliance standards.

With an expanding digital ecosystem and mounting pressure to handle sensitive data securely, Highmark turned to Progress MOVEit Automation to overhaul their workflows. The result? Dozens of automated processes, streamlined fraud detection and nearly 10 hours reclaimed every day.

Manual Processes Dragging Productivity

For years, Highmark’s IT team relied on Progress WS_FTP Professional software to manage essential file transfers. But as operations grew more complex—spanning everything from loan documentation to fraud monitoring—the cracks of outgrowing this entry-level client tool began to show.

Manual scripting and file handling were no longer sustainable. Staff spent up to 10 hours a day managing transfers, checks and follow-ups, with limited visibility or control.

“We needed to move sensitive data quickly and securely without burning out our staff or risking errors,” said Tony Pannone, CIO at Highmark Federal.

With key partners, including their core banking system, already leveraging Progress MOVEit managed file transfer software, it became clear that automation and tighter integration were the only way forward.

Automating the Work That Matters Most

Highmark implemented Progress MOVEit Automation software to bring control, transparency and scale to their data workflows. They started with four simple tasks. Today, their MOVEit environment handles 52 automated processes—everything from ATM image transfers and mortgage statement distribution to fraud alerts and member communications.

“We do some nerdy things with MOVEit—from text notifications to fraud detection—it’s become part of how we work,” said Pannone.

MOVEit functionalities integrate directly with their core banking platform via VPN and SFTP, helping to securely route files to internal teams and external vendors with no manual intervention. With policy-based workflows, logging and validation built in, the system not only saves time—it helps strengthen compliance.

Adding ShareFile Software for Secure Collaboration

To further streamline operations, Highmark also uses Progress ShareFile software to manage document exchange with auditors, vendors and partners. Whether it’s compliance reporting or post-close survey distribution, ShareFile software supports the same values as MOVEit sotftware: security, speed and simplicity.

This multilayered solution allows the IT team to shift focus from repetitive tasks to strategic projects like distress detection and process innovation.

The Results: Hours Reclaimed and Risks Reduced

Highmark’s technology upgrade has delivered measurable improvements across the board.

• Time saved daily: Up to 10 hours a day freed from manual file handling and script management
• 52 workflows automated: MOVEit software powers secure operations across departments including lending, fraud and marketing
• Seamless integration: The system works effortlessly with their core banking platform and internal tools
• Long-term confidence: The team recently signed a three-year renewal with Progress citing reliability, responsiveness and clarity

“We didn’t have to chase anyone down—we got clear info and quick resolutions,” said Pannone.

Enhanced Security for Automation at Scale

What started as a need for better file transfer tools became a full-blown operational transformation. Today, Highmark Federal Credit Union runs faster, smarter and more securely.

“MOVEit has helped us deliver real results—from fraud detection to freeing up our staff’s time. And the support is top-notch.”
— Tony Pannone, CIO, Highmark Federal Credit Union

Ready to free up time for your team to focus on work that moves the business forward? Start automating your file transfers. Get started with a free trial of MOVEit Automation today.