Highmark Federal Automates Secure File Transfers and Fraud Detection with Progress MOVEit Software

Highmark Federal Credit Union needed a reliable, automated way to move sensitive data between systems. Manual processes for handling statements, loan files, check images and fraud monitoring were costing the organization seven to 10 hours a day and putting pressure on IT resources to maintain consistency and compliance.

While Progress^® WS_FTP^® Professional software helped early on, the growing need for advanced automation, auditing and integration with core systems made it clear the team had outgrown manual scripting and standalone file transfers.

The credit union adopted MOVEit Automation software to help streamline secure file transfers and gain visibility across workflows. Starting with just four tasks, their deployment quickly scaled to 52 automated processes handling loan documents, ATM images, mortgage statements, fraud alerts and even marketing lead emails.

“We do some nerdy things with MOVEit—from text notifications to fraud detection—it’s become part of how we work,” said Tony Pannone, CIO at Highmark Federal Credit Union.

Their MOVEit environment connects directly with the core banking platform via VPN and SFTP, processing and routing files to internal teams and external vendors without human intervention.

With the transition to MOVEit software, IT staff were freed up to focus on higher-value initiatives like distress detection and post-close surveys. The team also uses ShareFile software for efficient document exchange with auditors and partners—demonstrating a multilayered approach to streamlined collaboration.

Their recent three-year MOVEit renewal with Progress was driven by the solution’s transparency, ease of use and strong support—especially in how vulnerabilities were communicated and resolved. "We didn’t have to chase anyone down—we got clear info and quick resolutions,” Pannone shared.