By: Mike FechnerMike Fechnerof Consultingwerk, a software architecture and development company, is a guest contributoron the Business Making Progress...
Maintaining customer loyalty and identifying new revenue opportunities is are recurring themes within today’s banking industry. As mobility and social computing proliferate, the ‘instant-on’ customer need more and more touch points. Although a challenge from the perspective of data...
Within the banking industry today, we’re observing a significant expansion of choices available to customers, and subsequently loyalty to the primary bank is eroding. What specifically is driving attrition?
Results from a 2011 customer survey conducted by Capgemini show that “quality of service”...
So in the past week two regional events and one national (really international) event have captured the headlines. For those of us of that live or have acquaintances on the East Coast, we had an...