End User License Agreement
READ THIS END USER LICENSE AGREEMENT (“EULA”) BEFORE INSTALLING OR USING THE PRODUCT TO WHICH THIS EULA APPLIES. BY ACCEPTING THIS EULA, COMPLETING THE REGISTRATION PROCESS, AND/OR INSTALLING OR USING THE PRODUCT, YOU AGREE ON BEHALF OF YOURSELF AND YOUR COMPANY (IF APPLICABLE) TO THE TERMS BELOW. IF YOU DO NOT AGREE WITH THESE TERMS, OR DO NOT HAVE THE AUTHORITY TO BIND YOUR COMPANY, DO NOT INSTALL, REGISTER FOR OR USE THE PRODUCT, AND, IF A HARDWARE PRODUCT, RETURN THE PRODUCT OR IF A SOFTWARE PRODUCT, DESTROY OR RETURN ALL COPIES OF THE PRODUCT. ONCE YOU HAVE DONE THIS, YOU MAY REQUEST FROM THE POINT OF PURCHASE A FULL REFUND OF THE LICENSE FEES, IF ANY, PAID FOR THE PRODUCT (OR, IF THE PRODUCT IS PROVIDED TO YOU AS A HOSTED SERVICE, A REFUND OF THE PREPAID SERVICE FEES FOR THE REMAINDER OF THE SUBSCRIPTION PERIOD OF THE PRODUCT). SUCH REQUEST MUST BE COMPLETED WITHIN THIRTY (30) DAYS OF DELIVERY OF THE PRODUCT TO YOU. UNLESS OTHERWISE SPECIFIED IN THIS EULA, PROGRESS SOFTWARE CORPORATION IS THE LICENSOR OF THE PRODUCT. THE LICENSOR MAY BE REFERRED TO HEREIN AS “Licensor”, “we”, “us”, or “our”. IF YOU ARE AGREEING TO THIS EULA ON BEHALF OF YOURSELF IN YOUR INDIVIDUAL CAPACITY, THEN YOU ARE THE LICENSEE AND YOU MAY BE REFERRED TO HEREIN AS “Licensee”, “you”, or “your”. IF YOU ARE AGREEING TO THIS EULA ON BEHALF OF YOUR COMPANY, THEN YOUR COMPANY IS THE LICENSEE AND ANY REFERENCES TO “Licensee”, “you”, or “your” WILL MEAN YOUR COMPANY.
This EULA includes the following sections:
1. GENERAL TERMS AND CONDITIONS – these terms apply to all Products;
2.A. TERMS FOR ON-PREMISE PRODUCTS – these terms apply to Products that you or Permitted Third Parties install on computers;
2.B. TERMS FOR HOSTED SERVICES – these terms apply to Products that we host;
3. PRODUCT FAMILY SPECIFIC TERMS – these terms apply to all Products that are part of the family of Products referenced in this section; and
4. PRODUCT SPECIFIC TERMS – these terms apply to specific Products referenced in this section.
1. GENERAL TERMS AND CONDITIONS
1.1.1. “Affiliate” means any legal entity that directly or indirectly controls, is controlled by, or is under common control with you or us. For the purposes of this definition, “control” means ownership, directly or indirectly, of more than fifty percent (50%) of the voting shares or other equity interest in an entity.
1.1.2. “Applicable Laws” means national, federal, state, and local laws, rules, and regulations including, without limitation, those laws and regulations relating to data privacy and security in each applicable jurisdiction.
1.1.3. “Authorized Reseller” means a third party who is not our Affiliate and who is authorized by us or our Affiliate to resell the Product.
1.1.4. “Authorized User” means you, your employee or a third-party consultant or agent that you authorize to use the Product for your benefit in accordance with section 1.2.3 (Third Party Use).
1.1.5. “Documentation” means any technical instructions or materials describing the operation of the Product made available to you (electronically or otherwise) by us for use with the Product, expressly excluding any user blogs, reviews or forums.
1.1.6. “Hosted Services” means computer software program(s), content and related services provided by us on a software-as-a-service basis through computers we or our Affiliates or our respective contractors (including cloud infrastructure suppliers) control.
1.1.7. “Intellectual Property Rights” means any and all current and future (a) rights associated with works of authorship, including copyrights, mask work rights, and moral rights; (b) trademark or service mark rights; (c) trade secret rights; (d) patents, patent rights, and industrial property rights; (e) layout design rights, design rights, and other proprietary rights of every kind and nature other than trademarks, service marks, trade dress, and similar rights; and (f) registrations, applications, renewals, extensions, or reissues of any of (a) to (e) , in each case, in any jurisdiction throughout the world.
1.1.8. “On-Premise Product(s)” means computer software program(s) provided to you to download, install and use on computer(s) controlled directly or indirectly by you.
1.1.9. “Order” means a written or electronic order document entered into between you and us (or our Affiliate or an Authorized Reseller) for the Product. Unless an Order says something different, each Order will be governed by the terms of this EULA and include the name of the Product being licensed and any usage limitations, applicable fees, and any other details related to the transaction.
1.1.10. “Our Technology” means any software, code, tools, libraries, scripts, application programming interfaces, templates, algorithms, data science recipes (including any source code for data science recipes and any modifications to such source code), data science workflows, user interfaces, links, proprietary methods and systems, know-how, trade secrets, techniques, designs, inventions, and other tangible or intangible technical material, information and works of authorship underlying or otherwise used to make available the Product, including, without limitation, all Intellectual Property Rights therein and thereto.
1.1.11. “Permitted Third Party” has the meaning given in section 1.2.3 (Third Party Use).
1.1.12. “Product” means the On-Premise Product(s) or Hosted Services, as applicable, identified in an Order, and any Updates.
1.1.13. “Update” means any update, enhancement, error correction, modification or new release to the Product that we make available to you.
1.2. General License Terms, Restrictions and Order of Precedence.
1.2.1. General License Terms. The Product is licensed, not sold, to you by us under the terms of this EULA and the Order. The scope of license granted by us to you for the Product is set out in section 3 (Product Family Specific Terms) and section 4 (Product Specific Terms).
1.2.2. Authorized Users. Anything your Authorized Users do or fail to do will be considered your act or omission, and you accept full responsibility for any such act or omission to the extent you would be liable if it were your act or omission.
1.2.3. Third Party Use. You may allow your agents, contractors and outsourcing service providers (each a “ Permitted Third Party”) to use the Product(s) licensed to you hereunder solely for your benefit in accordance with the terms of this EULA and you are responsible for any such Permitted Third Party’s compliance with this EULA in such use. Any breach by any Permitted Third Party of the terms of this EULA will be considered your breach.
1.2.4. Restrictions. Except as otherwise expressly permitted in this EULA, you will not (and will not allow any of your Affiliates or any third party to):
(a) copy, modify, adapt, translate, or otherwise create derivative works of the Product, Documentation, or any software, services, or other technology of third party vendor(s) or hosting provider(s) that we or our Affiliate engage;
(b) disassemble, decompile or “unlock”, decode or otherwise reverse translate or engineer, or attempt in any manner to reconstruct or discover the source code or underlying structure, ideas, or algorithms of the Product except as expressly permitted by law in effect in the jurisdiction in which you are located;
(c) rent, lease, sell, distribute, pledge, assign, sublicense or otherwise transfer or encumber rights to the Product;
(d) make the Product available on a timesharing or service bureau basis or otherwise allow any third party to use or access the Product;
(e) remove or modify any proprietary notices, legends, or labels on the Product or Documentation;
(f) use or access the Product in a manner that: (i) violates any Applicable Laws; (ii) violates the rights of any third party; (iii) purports to subject us or our Affiliates to any other obligations; (iv) could be fraudulent; or (v) is not permitted under this EULA;
(g) use the Product to develop, test, support or market products that are competitive with and/or provide similar functionality to the Product; or
(h) permit your Affiliates to access or use the Product unless specifically authorized elsewhere in this EULA or the Order.
1.2.5. Limitations on Evaluation or Trial Licenses. If the Product is licensed to you on an evaluation or trial basis, then you may use the Product only for such purposes until the earlier of: (a) the end of the evaluation period, if any, specified in the Order, this EULA or otherwise communicated by us to you at the time of delivery; or (b) the start date of a paid for license to the Product; or (c) termination in accordance with the terms of this EULA. You may not extend the evaluation period by uninstalling and re-installing the Product(s) or by any other means other than our written consent. You must not use the Product in a production environment. You will be required to pay for a license for the Product at our then applicable license price if you continue to use the Product, whether in a production or non-production environment, after the evaluation license expires or terminates, and the terms and conditions of the EULA in effect at that time will apply to your continued use of the Product. A Product licensed to you on an evaluation or trial basis may be subject to one or more usage limits specified in section 3 (Product Family Specific Terms), section 4 (Product Specific Terms), the Order or otherwise communicated at the time of delivery (including posting of such limits at the location where you download the Product for evaluation). We may, at our sole discretion, decide whether to offer any maintenance and support for the Product during the evaluation period, and to include any conditions or limits on such maintenance and support. You may not circumvent any technical limitations included in the Product licensed to you on an evaluation or trial basis.
1.2.7. Third Party Notices. The Product may contain or be accompanied by certain third-party components which are subject to additional restrictions. These components, are identified in, and subject to, special license terms and conditions which, in the case of On-Premise Product(s), are set out in the “readme.txt” file, the “notices.txt” file, or the “Third Party Software” file accompanying the Product or portions thereof, and in the case of Hosted Services, are set out in the third-party license agreement or notices that comes with the third-party component or is otherwise provided on the web page on which such third-party component is made available (“Special Notices”). The Special Notices include important licensing and warranty information and disclaimers. Unless otherwise expressly stated for a given third-party component, all such third-party components may be used solely in connection with the use of the Product subject to and in accordance with the terms and conditions of this EULA and the Special Notices. In the event of conflict between the Special Notices and the other portions of this EULA, the Special Notices will take precedence (but solely with respect to the third-party component(s) to which the Special Notice relates).
1.2.8. Order of Precedence between EULA and Order. If there is any conflict between the terms and conditions in the Order and the terms and conditions of this EULA, or if the Order changes any of the terms of this EULA, the terms and conditions of the Order will apply, except if the Order is between you and an Authorized Reseller, or the Order is issued/generated by you. In the case where the Order is between you and an Authorized Reseller, the terms of the Order will apply subject to the following: (a) any terms and conditions in the Order imposing obligations on the Authorized Reseller that are in addition to or different from the obligations we have to you pursuant to this EULA will be born solely by the Authorized Reseller and our obligations to you and limits on our liability will be governed solely by the terms and conditions of this EULA and (b) any terms and conditions that conflict with or would otherwise alter any of the following under this EULA will have no effect unless expressly agreed to in a written instrument executed by us: our ownership rights, yours and our confidentiality obligations, your export compliance obligations, limitations on your rights as a U.S. Government customer (if applicable), our audit rights, restrictions on your right to assign or governing law and jurisdiction. In cases where the Order is issued/generated by you, the terms and conditions of Section 1.18.2. of this EULA, governing a purchase order or other document you supply in connection with this EULA, shall apply to such Order.
1.2.9. Order of Precedence within EULA. If there is any conflict among the terms and conditions of this EULA, or if a section changes the terms of another section within this EULA, the order of precedence will be as follows: first, section 4 (Product Specific Terms) (if any); second, section 3 (Product Family Specific Terms) (if any); third, section 2.A (Terms for On-Premise Products) and/or section 2.B (Terms for Hosted Services), as applicable; and fourth and finally, section 1 (General Terms and Conditions).
1.3. License Types.
1.3.1. Overview of License Types. The license type for the Product will, unless otherwise specified in this EULA, be one of the following license types: perpetual, term or subscription. This will be confirmed in the Order or will be the default license type listed in section 3 (Product Family Specific Terms) or section 4 (Product Specific Terms).
1.3.2. Perpetual License Type. Your license to use the Product will continue in perpetuity unless earlier terminated in accordance with the terms of this EULA.
1.3.3. Term License Type. Your license to use the Product will continue until the expiration of the term identified in the Order unless earlier terminated in accordance with the terms of this EULA. If we continue to make the Product generally available to our customers, you may purchase a new term license for the Product from us or our Authorized Reseller.
1.3.4. Subscription License Type. Your license to use the Product will continue until the expiration of the subscription period identified in the Order unless earlier terminated in accordance with the terms of this EULA. The procedure for renewing your license to the Product is set out in section 3 (Product Family Specific Terms) or section 4 (Product Specific Terms). If you upgrade your subscription to the Product, the upgrade will take effect immediately and you will be charged and must pay the applicable fee, and the term of your then-current subscription period may be extended, as described at the time you upgrade. You may not downgrade a subscription to the Product.
1.4. Our Business Principles. We will apply the principles set out in our Code of Conduct and Business Ethics (published on our website at http://investors.progress.com/governance.cfm) in our performance under this EULA.
1.5. Export Compliance and U.S. Government Customers.
1.5.1. Export Compliance. Export laws and regulations of the United States and any other relevant local export laws and regulations apply to the Products. You agree that such export control laws, including, without limitation, the U.S. Export Administration Act and its associated regulations, govern your use of the Product (including technical data), and you agree to comply with all such export laws and regulations (including “deemed export” and “deemed re-export” regulations). You agree that no data, information and/or Product (or direct product thereof) will be exported, directly or indirectly, in violation of these laws, or will be used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology.
1.5.2. U.S. Government Customers. If the Product is being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), then the U.S. Government’s rights in the Product will be only as set out herein. The Product and Documentation are “commercial items” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial software documentation” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the Product and such Documentation with only those rights set out herein.
1.6. IP Ownership and Feedback.
1.6.1. IP Ownership. The Product, Our Technology, Documentation, and all other current or future intellectual property developed by us or our Affiliates, and all worldwide Intellectual Property Rights in each of the foregoing and all Updates, upgrades, enhancements, new versions, releases, corrections, and other modifications thereto and derivative works thereof, are the exclusive property of us or our Affiliates or our or their licensors or suppliers. Except for the rights and licenses expressly granted herein, all such rights are reserved by us and our Affiliates and our or their licensors and suppliers. All title and Intellectual Property Rights in and to the content that may be accessed through use of the Product is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content.
1.6.2. Feedback. If you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Our Technology (collectively “Feedback”) you own the Feedback and you grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, license, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same without restriction or obligation of any kind, on account of confidential information, intellectual property rights or otherwise, and may incorporate into our products or services any service, product, technology, enhancement, documentation or other development (“Improvement”) incorporating or derived from any Feedback with no obligation to license or to make available the Improvement to you or any other person or entity. This is true whether you provide the Feedback through use of the Product or through any other method of communication with us, unless we have entered into a separate agreement with you that provides otherwise.
1.7.1. Our Maintenance and Support Policies. If we offer and you purchase maintenance and support for the Product, then it will be provided in accordance with our then current maintenance and support policies for the applicable Product in effect at the time of purchase. You may access our maintenance and support policies by clicking on the applicable Product family link located at https://www.progress.com/support.
1.7.2. Maintenance and Support for Perpetual or Term License Types. For Perpetual and Term License Types, unless otherwise expressly stated by us in the Order, first year annual maintenance and support (if offered by us) is required for the Product and starts on the date the Product is delivered. Thereafter, you may choose to purchase annual maintenance and support (if offered by us). If you do not purchase renewal maintenance and support services for a Product, then you will not receive any maintenance and support services for that Product and will have no entitlement to any benefits of maintenance and support services including, bug fixes, patches, upgrades, enhancements, new releases or technical support. If you want to reinstate lapsed maintenance and support services on a Product, and we offer reinstatement to our customers, then you may re-instate maintenance and support services by paying the then-current fee, plus a reinstatement fee for the lapsed maintenance and support period in accordance with our maintenance and support reinstatement policies then in effect.
1.7.3. Maintenance and Support for Subscription License Type. If the license type for the Product licensed to you is the subscription license type, then maintenance and support (if offered by us) is included in the subscription fees for each subscription period.
1.8. Fees and Taxes.
1.8.1. Payment Terms and Taxes. All fees payable to us are payable in the currency specified in the Order, or if no currency is specified, in United States Dollars, are due within 30 days from the invoice date and, except as otherwise expressly specified herein, are non-cancellable and non-refundable. We may charge you interest at a rate of 1.5% per month (or the highest rate permitted by law, if less) on all overdue payments. You agree to pay any sales, value-added or other similar taxes imposed by applicable law that we must pay on such fees, except those based on our income. Invoices may be issued by our Affiliate. If you and we agree that you will pay by credit card, you will provide us with valid and updated credit card information and you authorize us to store such information and bill such credit card for all fees applicable: (a) at the time that you order the Product and (b) at the time of any renewal or upgrade.
1.8.2. Fees for Renewal Subscription Licenses. If the license type for the Product licensed to you is the Subscription License Type then each renewal subscription will be calculated at the then-current price offered for the Product at the time of renewal.
1.8.3. Fees for Renewal Maintenance Terms. If the license type for the Product licensed to you is a Perpetual license or Term license, then, unless otherwise specified in the Order or in section 3 (Product Family Specific Terms) or section 4 (Product-Specific Terms), the fee for an optional annual renewal maintenance and support term for the Product will be calculated based on the annual rate applicable for the initial maintenance and support term or immediately preceding renewal maintenance and support term, whichever is applicable, plus a rate increase, if applicable, calculated at the lesser of any standard price increase or CPI (or equivalent index) after applying any increases as a consequence of our Lifetime Support policy, if applicable.
1.8.4. Orders between You and Our Authorized Reseller. Notwithstanding the above terms of this section 1.8 (Fees and Taxes), if you purchased your license to the Product and/or maintenance and support from an Authorized Reseller, then the fees will be set out in the Order between you and the Authorized Reseller. The Authorized Reseller may be responsible for billing and/or collecting payment from you and if so, the billing and collection terms agreed to between you and the Authorized Reseller may differ from the terms set out in this section 1.8 (Fees and Taxes).
1.8.5. No Reliance on Future Availability of any Product or Update. You agree that you have not relied on the future availability of any Product or Updates in your purchasing decision or in entering into the payment obligations in your Order.
1.9.1. Authority. Each party represents and warrants that it has the legal power and authority to enter into this EULA.
1.9.2. Product Compliance with Documentation. We warrant to you that, for six (6) months from delivery (in the case of an On-Premise Product) or for the duration of the license (in the case of a Hosted Service), the Product will comply with the applicable Documentation in all material respects. Your exclusive remedy, and our sole liability, with respect to any breach of this warranty will be for us to use commercially reasonable efforts to promptly correct the non-compliance (provided that you notify us in writing within the warranty period and allow us a reasonable cure period). If we, at our discretion, reasonably determine that correction is not economically or technically feasible, we may terminate your license to the Product and provide you a full refund of the fees paid to us with respect to the Product (in the case of an On-Premise Product) or a refund of the prepaid fees for the unused portion of the license period (in the case of a Hosted Service). Delivery of additional copies of, or Updates to, the Product will not restart or otherwise affect the warranty period.
1.9.3. Warranty Exclusions. The warranty specified in section 1.9.2 (Product Compliance with Documentation) does not cover any Product provided on an unpaid evaluation or trial basis, or defects to the Product due to accident, abuse, service, alteration, modification or improper installation or configuration by you, your Affiliates, your or their personnel or any third party not engaged by us.
1.9.4. Warranty Disclaimers. EXCEPT FOR THE WARRANTIES EXPRESSLY STATED IN THIS SECTION 1.9 OR THE ADDITIONAL WARRANTIES (IF ANY) EXPRESSLY STATED IN SECTION 3 (PRODUCT FAMILY SPECIFIC TERMS) OR SECTION 4 (PRODUCT SPECIFIC TERMS), THE PRODUCT, DOCUMENTATION AND OUR TECHNOLOGY ARE PROVIDED “AS IS”, WITH ALL FAULTS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, AVAILABILITY, ERROR-FREE OR UNINTERRUPTED OPERATION, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. TO THE EXTENT THAT WE MAY NOT AS A MATTER OF APPLICABLE LAW DISCLAIM ANY IMPLIED WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.
1.10.1. Our Indemnification Obligation.
188.8.131.52. Intellectual Property Infringement. We will defend you, and your officers, directors, employees, and agents from and against any and all third party claims, lawsuits, and proceedings alleging that your use of the Product, in accordance with the terms and conditions of this EULA, constitutes a direct infringement or misappropriation of such third party’s patent, copyright or trade secret rights (the “ IP Claim”), and we will indemnify you for damages finally awarded against you by a court of competent jurisdiction with respect to the IP Claim.
184.108.40.206. Exceptions. We will not indemnify you to the extent that the alleged infringement or misappropriation results from (a) use of the Product in combination with any other software or item not supplied by us; (b) failure to promptly implement an Update provided by us pursuant to 220.127.116.11 (Our Options); (c) modification of the Product not made or provided by us; or (d) use of the Product in a manner not permitted by this EULA. We also will not indemnify you if we notify you of our decision to terminate this EULA, and the license to the Product granted hereunder, in accordance with section 18.104.22.168 (Our Options) and you have not ceased all use of the Product within thirty (30) days of such notification.
22.214.171.124. Our Options. If a final injunction is, or we reasonably believe that it could be, obtained against your use of the Product, or if in our opinion the Product is likely to become the subject of a successful claim of infringement, we may, at our option and expense, (a) replace or modify the Product so that it becomes non-infringing (provided that the functionality is substantially equivalent), (b) obtain for you a license to continue to use the Product, or (c) if neither (a) nor (b) are reasonably practicable, terminate this EULA on thirty (30) days’ notice and, if the Product was licensed to you on a Perpetual License or Term License basis, refund to you the license fee paid to us for the Product less an amount for depreciation determined on a straight-line five year (or actual term if shorter) depreciation basis with a commencement date as of the date of delivery of the Product, or if the Product was licensed to you on a Subscription License basis, refund to you the unused portion of the fees paid in advance to us for the then-current subscription period for the Product. THE INDEMNIFICATION PROVISIONS SET OUT IN THIS SECTION 1.10.1 STATE OUR ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY INFRINGEMENT OR ALLEGED INFRINGEMENT BY US OF ANY INTELLECTUAL PROPERTY RIGHTS OR PROPRIETARY RIGHTS IN RESPECT OF THE PRODUCT OR ITS USE.
1.10.2. Your Indemnification Obligation.
126.96.36.199. Indemnification for Third Party-Claims. To the extent permitted by applicable law, you will defend us and our Affiliates, and our and their respective officers, directors, employees, and agents from and against any and all third party claims, lawsuits, and proceedings that arise or result from (a) your breach of this EULA, (b) your use, distribution and/or licensing of the Redistributables, if applicable, except to the extent it arises from an IP Claim covered under section 1.10.1 above, or (c) your failure or alleged failure to comply with Applicable Laws or any violation of a third party’s rights in connection with your use of the Product (each a “Third-Party Claim” and collectively “ Third-Party Claims”) and you will indemnify for damages finally awarded by a court of competent jurisdiction with respect to any Third-Party Claim.
1.10.3. Control of the Defense or Settlement. For any indemnification obligation covered in section 1.10.1,“Indemnifying Party” means us, “ Indemnified Party” means you, and “ Claim” means an IP Claim. For any indemnification obligation covered in section 1.10.2, “ Indemnifying Party” means you, “ Indemnified Party” means us, and “Claim” means a Third-Party Claim. The Indemnified Party must provide the Indemnifying Party with prompt written notice of a Claim; however, the Indemnified Party’s failure to provide or delay in providing such notice will not relieve the Indemnifying Party of its obligations under this section except to the extent the Indemnifying Party is prejudiced by the Indemnified Party’s failure or delay. The Indemnified Party will give the Indemnifying Party full control of the defense and settlement of the Claim as long as such settlement does not include a financial obligation on or admission of liability by the Indemnified Party. If the Indemnified Party does not do so, then the Indemnified Party waives the Indemnifying Party’s indemnification obligations under section 1.10.1 or 1.10.2, as applicable. The Indemnified Party will reasonably cooperate in the defense of the Claim and may appear, at its own expense, through counsel reasonably acceptable to the Indemnifying Party.
1.11.1. Confidentiality Obligations. Except as otherwise provided herein, each party agrees to retain in confidence all information and know-how transmitted or disclosed to the other that the disclosing party has identified as being proprietary and/or confidential or should reasonably be understood to be confidential given the nature of the information and the circumstances surrounding its disclosure, and agrees to make no use of such information and know-how except under the terms of this EULA. However, neither party will have an obligation to maintain the confidentiality of information that (a) it received rightfully from a third party without an obligation to maintain such information in confidence; (b) was known to the receiving party prior to its disclosure by the disclosing party; (c) is or becomes a matter of public knowledge through no fault of the receiving party; or (d) is independently developed by the receiving party without use of the confidential information of the disclosing party. Further, either party may disclose confidential information of the other party as required by governmental or judicial order, provided such party gives the other party prompt written notice prior to such disclosure (unless such prior notice is not permitted by applicable law) and complies with any protective order (or equivalent) imposed on such disclosure. You will treat any source code for the Product as our confidential information and will not disclose, disseminate or distribute such materials to any third party without our prior written permission. Each party’s obligations under this section 1.11 will apply during the term of this EULA and for five (5) years following termination of this EULA, provided, however, that (i) obligations with respect to source code will survive forever and (ii) trade secrets will be maintained as such until they fall into the public domain.
1.11.2. Product Benchmark Results. You acknowledge that any benchmark results pertaining to the Product are our confidential information and may not be disclosed or published without our prior written consent. This provision applies regardless of whether the benchmark tests are conducted by you or us.
1.11.3. Remedies for Breach of Confidentiality Obligations. Each party acknowledges that in the event of a breach or threat of breach of this section 1.11, money damages will not be adequate. Therefore, in addition to any other legal or equitable remedies, the non-breaching party will be entitled to seek injunctive or similar equitable relief against such breach or threat of breach without proof of actual injury and without posting of a bond.
1.12. Data Collection and Personal Data.
1.12.2. Additional Data Collection Terms. Depending on the Product licensed to you, this EULA may contain additional data collection terms in section 3 (Product Family Specific Terms) or section 4 (Product Specific Terms) and/or, if we are hosting the Product, in section 2.B (Terms for Hosted Services).
1.12.3. Your Personal Data. If you determine that you will be supplying us with your Personal Data (as defined in the Data Processing Addendum referenced below) for us to process on your behalf, in the provision of maintenance and support services or hosting services (if the Product licensed to you is a Hosted Service) or during the course of any audits we conduct pursuant to section 1.14 (Audit), you may submit a written request at email@example.com for the mutual execution of a Data Processing Addendum substantially in the form we make available at https://www.progress.com/docs/default-source/progress-software/data-processing-addendum.pdf and we will enter into such Data Processing Addendum with you. To the extent there is any conflict between this EULA and such Data Processing Addendum, the Data Processing Addendum will prevail with respect to our handling and processing of your Personal Data.
1.13. Limitation of Liability and Disclaimer of Certain Types of Damages.
1.13.1. Limitation of Liability. Except for a party’s indemnification obligations set OUT in this EULA OR A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS PURSUANT TO SECTION 1.11 (CONFIDENTIALITY), or your material violation of our intellectual property rights or OF the license restrictions set OUT in this EULA, to the extent permitted by applicable law, IN NO EVENT WILL EITHER PARTY’S LIABILITY FOR all costS, damageS, and expenses ARISING OUt of or related to this EULA whether based upon warranty, contract, tort (including negligence), strict liability or otherwise at law exceed, in the aggregate, the fees paid TO US FOr the producT AND/OR SErvice that is THE SUBJecT OF THE claim, proVIDED, HOWEVER, THAT IF THE FEES PAID FOR SUCH PRODUCT AND/OR SERVICE ARE PAID ON A RECURRING BASIS, THEN the not to exceed limit will be the fees paid to us for the product aND/OR SERVICE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE. Our Affiliates and licensors, and the suppliers to us, our Affiliates or licensors, will, to the extent permitted by applicable law, have no liability to you or to any other person or entity for damages, direct or otherwise, arising out of this EULA, including, without limitation, damages in connection with the performance or operation of Our Products or our performance of services.
1.13.2 Disclaimer of Certain Types of Damages. Except for a party’s indemnification obligations set OUT in this EULA or your material violation of our intellectual property rights or the license restrictions set OUT in this EULA, to the extent permitted by applicable law, in no event will either party, its Affiliates or its licensors or their respective suppliers be liable for any special, indirect, consequential, incidental, punitive or tort damages arising in connection with this EULA or either party’s performance under this EULA or the performance of Our Products, or FOR any damages resulting from loss of use, loss of opportunity, loss of data, LOSS OF REVENUE, loss of profits, or loss of business, even if the party, its Affiliates, its licensors, or any of their respective suppliers have been advised of the possibility of those damages.
1.14. Audit. We may install and use automated license tracking, management and/or enforcement solutions with the Product, which you may not disrupt or alter. You will maintain records in connection with this EULA and the use of the Product and any Updates and/or services provided hereunder. Such records will include at a minimum the number of licenses purchased and being used by you. At our expense and with reasonable written notice to you, we or a third party appointed by us may audit the records, and if necessary and as applicable, the systems on which the Product or any Update is installed for the sole purpose of ensuring compliance with the terms of this EULA. We will have the right to conduct audits as necessary. These audits may be conducted on site at a location where you have installed the Product, remotely from our offices, or a combination of both, if applicable to the Product. On-site audits will be conducted during regular business hours, and neither on-site nor remote audits will interfere unreasonably with your business operations. You agree to share with us copies of all records referenced herein, as well as Product log files and other information reasonably requested by us promptly following such request, but in no event more than five (5) business days following receipt of our written request (or such longer period, if applicable, that we specify in the written request). We will treat all such information obtained or accessed by us during the audit as confidential information pursuant to section 1.11 (Confidentiality) for use by us only as necessary to ensure compliance with and enforcement of the terms of this EULA. If any audit reveals that you have underpaid license, maintenance and support or subscription fees, you will be invoiced for all such underpaid fees based on our list price in effect at the time the audit is completed. If the underpaid fees exceed five percent (5%) of the fees previously paid by you, then you will also pay our reasonable costs of conducting the audit and enforcement of this EULA.
1.15.1. Termination for Breach. We may terminate this EULA by written notice at any time if you do not comply with any of your obligations under this EULA and fail to cure such failure to our satisfaction within thirty (30) days after such notice. This remedy will not be exclusive and will be in addition to any other remedies which we may have under this EULA or otherwise.
1.15.2. Effect of Termination. Upon expiration of your license term to the Product (if applicable) or earlier termination of this EULA, your license to access and/or use the Product and/or distribute the Redistributables (if applicable) will terminate. You must immediately cease use of the Product and destroy all copies of the Product in your possession (and required any Permitted Third Parties to do the same). Any licenses you have granted to the Redistributables in accordance with the terms and conditions of this EULA will, unless otherwise specified in section 3 (Product Family Specific Terms) or section 4 (Product Specific Terms), survive termination of this EULA.
1.15.3. Survival. Any provisions of this EULA containing licensing restrictions, warranties and warranty disclaimers, confidentiality obligations, limitations of liability and/or indemnity terms, audits rights, and any term of this EULA which, by its nature, is intended to survive termination or expiration, will remain in effect following any termination or expiration if this EULA, as will your obligation to pay any fees accrued and owing to us as of termination or expiration.
1.16. Assignment. You may not, without our prior written consent, assign or novate this EULA, any of your rights or obligations under this EULA, or the Products or any of our Confidential Information, in whole or in part, by operation of law, sale of assets, merger or otherwise, to any other party, including any parent, subsidiary or affiliated entity. Your Change of Control will constitute an assignment for purposes of the preceding sentence. A “Change of Control” will include, but not be limited to, any merger, consolidation, amalgamation, reorganization or sale, transfer or exchange of the capital stock or equity interests of you in a transaction or series of transactions which results in the holders of your capital stock or equity interests holding less than 50% of the outstanding capital stock or equity interests immediately following such transaction(s).
1.17. Choice of Law. This EULA is governed by the laws of the Commonwealth of Massachusetts, U.S.A., without regard to the conflict of laws principles thereof. If any dispute, controversy, or claim cannot be resolved by a good-faith discussion between the parties, then it will be submitted for resolution to a state or federal court in Boston, Massachusetts, USA, and the parties hereby irrevocably and unconditionally agree to submit to the exclusive jurisdiction and venue of such court. The Uniform Computer Information Transactions Act and the United Nations Convention on the International Sale of Goods will not apply to this EULA.
1.18.1. Notices. Notices of termination, material breach, your insolvency or an indemnifiable claim (“Legal Notices ”) must be clearly identified as Legal Notices and sent via overnight courier or certified mail with proof of delivery to the following addresses: For us: 15 Wayside Rd, Suite 400, Burlington, MA 01803, Attention: General Counsel. For you: your address set out in the Order. Legal Notices sent in accordance with the above will be effective upon the second business day after mailing. Either party may change its address for receipt of notices upon written notice to the other party.
1.18.2. Entire Agreement. This EULA, and any terms expressly incorporated herein by reference, will constitute the entire agreement between you and us with respect to the subject matter of this EULA and supersedes all prior and contemporaneous communications, oral or written, signed or unsigned, regarding such subject matter. Use of any purchase order or other document you supply in connection with this EULA will be for administrative convenience only and all terms and conditions stated therein will be void and of no effect. Except as otherwise expressly contemplated in this EULA, this EULA may not be modified or amended other than in writing signed by you and us.
1.18.3. Severability. If any provision of this EULA is terminated or held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this EULA will remain in full force and effect.
1.18.4. Waiver. Failure or delay in exercising any right, power, privilege or remedy hereunder will not constitute a waiver thereof. A waiver of default will not operate as a waiver of any other default or of the same type of default on future occasions.
1.18.5. English Language. This EULA has been drawn up in English at the express wish of the parties. Le présent contrat a été rédigé en anglais à la demande expresse des parties.
1.18.6. Force Majeure. Neither you nor we will be liable for any delay or failure to take any action required under this EULA (except for payment) due to any cause beyond the reasonable control of you or us, as the case may be, including, but not limited to unavailability or shortages of labour, materials, or equipment, failure or delay in the delivery of vendors and suppliers and delays in transportation.
1.18.7. Our Use of Our Affiliates. We may, at our discretion, engage one or more of our Affiliates in the fulfilment of our obligations, including, our obligations for delivery of the Product to you and/or the provision of any maintenance and support services.
2.A. TERMS FOR ON-PREMISE PRODUCTS
2.A.1. Delivery. Unless otherwise specified by us, On-Premise Product(s) will be provided to you via electronic delivery, and delivery is deemed complete when the On-Premise Product(s) is/are made available at the electronic software download site specified by us and you are e-mailed or otherwise provided with any necessary instructions, password and/or license keys required for you to be able to access, download and install the On-Premise Product(s). If we provide the On-Premise Product(s) on physical media, shipping terms will be FOB shipping point.
2.A.2. Updates. Each Update to an On-Premise Product replaces part or all of the On-Premise Product (or earlier Update) previously licensed to you (“Replaced Product”) and will terminate such previously licensed Replaced Product to the extent replaced by the Update; provided, however, that you may continue to operate the Replaced Product for up to ninety (90) days from delivery of the Update to allow you to complete your implementation of the Update. You must cease all use of the Replaced Product at the end of the ninety (90) day period. Each Update will be subject to the terms and conditions of this EULA, except that (i) to the extent the Update contains new or updated Special Notices, your use of any third party components shall be subject to section 1.2.7 of this EULA and the Special Notices accompanying the Update; and, (ii) to the extent section(s) 3 and/or 4 of the license agreement accompanying the Update contain(s) additional or conflicting terms and conditions related to new Products, components, features and/or functionality contained in the Update, or related to additions or modifications to the license definitions, license model or use restrictions, then your use of the Update will be subject to this EULA, as altered by such additional or conflicting terms and conditions of section(s) 3 and/or 4 of the license agreement accompanying the Update which must be accepted by you at the time you download or install the Update. If you do not agree to such additional or conflicting terms and conditions, do not download or install the Update.
2.A.3. Cloud Environment. You may upload the On-Premise Product(s) licensed to you pursuant to this EULA onto a cloud instance supplied by a third party, provided that the operation of the On-Premise Product(s) in the cloud instance complies with all license model restrictions and usage limitations applicable to the On-Premise Product(s). You may also allow the third party to upload, install, operate and/or use the On-Premise Products on the cloud instance, provided that the third party’s access to and use of the On-Premise Products is solely for your benefit in accordance with the terms of this EULA. The third party will be considered a Permitted Third Party, and you will be responsible for the Permitted Third Party’s compliance with this EULA in accordance with section 1.2.3 (Third Party Use).
2.B. TERMS FOR HOSTED SERVICES THIS SECTION IS NOT APPLICABLE
3. PRODUCT FAMILY SPECIFIC TERMS
This section specifies terms and conditions that are applicable to the following On-Premise Products: Progress Sitefinity (all commercially available packages or configurations).
Default License Type for each of the above-referenced On-Premise Products: Perpetual (except for Ucommerce for Sitefinity Add-on, and other Add-ons for which the default license type is specified as Subscription)
3.1. Product Family Definitions.
Any defined term used in this section 3 (Product Family Specific Terms) but not defined herein will have the meaning in section 1 (General Terms and Conditions) or section 2.A (Terms for On-Premise Products).
3.1.1. “Add-on” means any optional (available for purchase) features, package(s). product(s) or license(s) additional to Sitefinity (including by not limited to: Domain Add-ons, Support Add-ons (including Mission Critical Support), Site Synchronization, Connector for Salesforce, Connector for Sharepoint and Ucommerce for Sitefinity) which may be available for purchase.
3.1.2. “CMS User” means an individual user within your company who has been assigned a unique username and password that authorizes such individual to access and use the administrative/content management capabilities of Sitefinity. Each CMS User is deemed to be an “Authorized User” as that term is defined in section 1.1.4.
3.1.3. “Developer User” means one of your employees or third-party consultants who: (a) subject to the same conditions and limitations applicable to you herein, is authorized by you to develop, host, or manage a website or Intranet Application specifically for your benefit using Sitefinity in accordance with this EULA; and (b) you, to the extent permitted by applicable law, hereby agree to assume all liability and responsibility for hereunder. Each Developer User is deemed to be an “Authorized User” as that term is defined in section 1.1.4.
3.1.4. “Development Purpose” means use or deployment of Sitefinity (and, if applicable, Ucommerce for Sitefinity Add-on) solely for access by Developer Users and solely for development, quality assurance, and staging purposes prior to the use or deployment of the Sitefinity (and, if applicable, Ucommerce for Sitefinity Add-on) for a Production Purpose.
3.1.5. “ Intranet Applications” means those internal websites and applications that can be accessed only by your: employees, Affiliates’ employees, or onsite contractors.
3.1.6. “Kendo” means our proprietary development tools known as Progress Kendo UI for jQuery included with your license to Sitefinity and that can be used not as a standalone product, but only to assist in the website development with Sitefinity.
3.1.7. “License” means either a perpetual or Subscription based license to use Sitefinity in accordance with the terms and conditions of this EULA.
3.1.8. “Production Domain” means a domain name used for a Production Purpose.
3.1.9. “Production Purpose” means use or deployment of Sitefinity for publishing and/or administering a website or other application accessible by and/or visible to your Site Visitors.
3.1.10. “Production Server” means a Server on which Sitefinity is used for a Production Purpose.
3.1.11. “Server” means one: (i) physical server (i.e. one piece of hardware), virtual server, or cloud service instance (e.g. Microsoft Azure App Service); with (ii) computing power equivalent to at most eight (8) CPU cores.
3.1.12. “Sitefinity” means a license to Progress Sitefinity licensed to you including the products Kendo, UI Controls and respective Documentation to assist in the website development.
3.1.13. “Site Visitor” means an individual, device, and/or a software application, whether internal or external, that can access only the published portion(s) of a website at the Production Domain created with Sitefinity. Site Visitors do not have username and password access to the administrative/content management capabilities of Sitefinity.
3.1.14. “Subscription” means your subscription-based License to use Sitefinity pursuant to the terms of this EULA. A Subscription is only active during the period, and to the extent, for which you have subscribed and paid all applicable Subscription fees.
3.1.15. “Ucommerce for Sitefinity Add-on” means the Ucommerce for Sitefinity product and associated Documentation, collectively.
3.1.16. “UI Controls” means our proprietary development tools known as Progress Telerik UI for ASP.NET AJAX and Progress Data Access included with your license to Sitefinity and that can be used not as a standalone product, but only to assist in the website development process.
3.2. Restrictions on Eligibility to Purchase a License. Individuals and companies that are Content Management System and/or .NET component vendors are not allowed to use Sitefinity without our express permission. If you or the company you represent is a Content Management System and/or .NET` component vendor, you may not purchase a license for or use Sitefinity unless you contact us directly and obtain permission.
3.3. Trial License.
3.3.1. License Grant. If you downloaded the free trial license for Sitefinity (“Trial License”), then your use of Sitefinity is subject to the limitations and conditions specified in section 1.2.5 (Limitations on Evaluation or Trial Licenses). Unless otherwise expressly agreed by us in writing, the term of the Trial License will not exceed thirty (30) days after you use the license key provided by us to access the trial version of Sitefinity. At the end of the evaluation period, the Trial License will automatically expire, and lockout functions within Sitefinity will cause Sitefinity to stop functioning unless you obtain a commercial license for Sitefinity.
3.4. Commercial License.
3.4.1. Subscription License. If you have purchased a Subscription, then, subject to the terms of this EULA, for as long as you maintain an active Subscription, we grant you a limited, non-transferable, revocable, royalty-free, non-exclusive license to, and to allow your Developer User(s) to: (a) install and use Sitefinity specified in the Order, and any updates, upgrades, modifications and error corrections thereto provided to you by us; and (b) build, use and distribute add-on modules to Sitefinity solely for use in conjunction with Sitefinity.
188.8.131.52. Subscription Renewals. Unless otherwise specified in the Order, your License to Sitefinity will not automatically renew. Your License to Sitefinity will terminate at the end of the then-current Subscription period purchased by you unless we offer, and you purchase a Subscription renewal term prior to the expiration of such Subscription period. All renewals will be charged at the rate then in effect at the time of purchase. If you purchase a renewal Subscription License, your Subscription will be renewed at the level we, in our sole discretion, identify as being closest to your previous Subscription. If you do not purchase a renewal Subscription License, then the terms of section 1.15.2 (Effect of Termination) will apply.
184.108.40.206. Subscription Upgrades or Downgrades. If You obtained a paid Subscription License, payment is non-refundable, even if you and/or any/all of your Authorized Users stop using Sitefinity. If You upgrade your Subscription License, the upgrade will take effect immediately, you will be charged and must pay the applicable fee, and the term of your Subscription period may be extended, as described at the time you upgrade. You generally may not downgrade a Subscription License and there is no automated mechanism available to you by which to downgrade. Downgrades require our approval and assistance and may result in the loss of your Content. Please contact us at sales@Sitefinity.com if you wish to request a downgrade. If You downgrade your Subscription License, unless otherwise specified, the downgrade will take effect at the end of the term of your existing Subscription period.
3.4.2. Perpetual License. If you have purchased a perpetual License, then, subject to the terms of this EULA, we grant you a limited, non-transferable, perpetual, royalty-free, non-exclusive license to, and to allow your Developer User(s) to: (a) install and use Sitefinity specified in the Order, and any updates, modifications and error corrections thereto provided by us to you; and (b) build, use and distribute add-on modules to Sitefinity solely for use in conjunction with Sitefinity.
3.4.3. General Terms Applicable to Sitefinity.
220.127.116.11. Site Visitors. There is no limit on how many Site Visitors may visit a website developed and administered using Sitefinity.
18.104.22.168. Domain Registration and Limitations.
a. You must register all domains (whether or not used for a Production Purpose) with us. You may not change your Production Domain designation(s) once registered. You are also required to register subdomains (i.e. by registering a license key for Sitefinity for the Production Domain mysite.com, you will also be able to register and use it for all subdomains – www.mysite.com, support.mysite.com, staging.mysite.com, etc.). There is no limitation to the number of subdomains within a registered Production Domain on which you may install and use Sitefinity for Development Purposes. If offered by us for your Sitefinity package, you may purchase the right to use more than one Production Domain and/or one or more subdomains for Production Purposes (“Domain Add-ons”); please contact us at sales@Sitefinity.com if you wish to do so.
b. If you purchase a license to use Sitefinity in connection with Domain Add-on(s) on or after the date that you agree to this EULA, you may use Sitefinity to administer such Domain Add-on(s) pursuant to the same terms, conditions and restrictions of this EULA applicable to the Production Domain which was initially designated by you at the time you registered a license key for Sitefinity (the ”Primary Domain”), provided the Domain Add-on(s) are administered for the same entity or individual that benefits from your administration of the Primary Domain. For example, if you urrently administer the Primary Domain for Company X, you may not administer any Domain Add-on(s) for Company Y; the administration of a Production Domain for Company Y requires a separate Primary Domain and thus the purchase of an additional Sitefinity License will be necessary.
22.214.171.124. Administrative Use Limited to CMS Users. At no time may Sitefinity be (i) used for administrative/content management purposes by anyone other than CMS Users or (ii) used simultaneously by more than the number of CMS Users permitted to use Sitefinity at any given time under the License of Sitefinity you purchased.
126.96.36.199. Limitations on Use of Kendo and UI Controls. You may only use Kendo and the UI Controls for the purpose of website development with Sitefinity.
188.8.131.52. Limitations on Use and Distribution of add-on Modules. You may not use Sitefinity to create add-on modules for use with third party website development and administration software products or in any environment other than Sitefinity. If you want to use an add-on module that you have created through use of Sitefinity to administer a publicly viewable website, you may only do so if such website is developed and administered with Sitefinity. You may distribute add-on modules that you create by using Sitefinity, provided however, that (a) you may only distribute such add-on modules to third parties that agree to use such add-on modules in conjunction with Sitefinity pursuant to a valid Sitefinity license obtained by such third parties from us or an Authorized Reseller, and (b) you do not distribute such add-on modules on terms that make Sitefinity subject to a license that requires (i) the source code for Sitefinity to be disclosed or distributed; (ii) Sitefinity to be licensed for the purpose of making derivative works; or (iii) Sitefinity to be redistributable without charge.
3.4.4. Trademarks and Branding.
184.108.40.206. Web Page Footers. Web pages on a website created using Sitefinity may (but are not required to) contain our Sitefinity® logo on the footer of each web page.
220.127.116.11. No Alteration. You may not remove, alter or obscure any of our trademarks, logos, tag lines or other branding of ours included in Sitefinity.
18.104.22.168. Co-Branding. You may (but are not required to) co-brand Sitefinity with your own company’s trademarks. Any co-branding efforts you undertake are at your own risk and you agree to indemnify and hold us harmless from all third party suits and proceedings, and all damages, losses, costs (including attorneys’ fees) and other liabilities, resulting from your co-branding efforts. Any goodwill accruing from your use of your own trademarks will accrue to and be owned by you. Any goodwill accruing from our placement of our trademarks, logos, tag lines or other branding of ours on Sitefinity, or from your placement of the Sitefinity® logo on the footers of web pages created using Sitefinity, will accrue to and be owned by us.
22.214.171.124. Quality Control. We reserve the right to review your website and add-on modules you create using Sitefinity to ensure your compliance with the terms of this section 126.96.36.199; your breach of this section will be grounds for our termination of this EULA and the License granted to you hereunder.
188.8.131.52. Support Eligibility. The level of support (if any) that you receive for Sitefinity depends on which Sitefinity package you select at the time of License purchase (Sitefinity package). To be eligible for support (including but not limited to support under a Mission Critical Support Add-on): (i) your use of Sitefinity must be in full compliance with the terms of this EULA; (ii) you must provide all information and evidence necessary for our support personnel to adequately understand your support issue and diagnose the cause of such issue; and (iii) in the case of multiple Licenses, the Production Domain for which you are requesting support must be eligible for the level of support requested.
184.108.40.206. Support Description. As part of your License you are entitled to the Support Package, identified for the Sitefinity package, and described in greater detail at https://www.progress.com/support/sitefinity-support-plans. You are entitled to receive support while you maintain an active Subscription, or, in the case of perpetual Licenses, for one (1) year after you purchase the License for Sitefinity. During that time, you will be entitled to receive support for an unlimited number of support inquiries. Our goal is to provide an initial response (but not necessarily a resolution) to each support inquiry within: (i) forty-eight (48) hours for Sitefinity Standard; or (ii) twenty-four (24) hours for other Sitefinity packages of receipt of such support inquiry, and we will use reasonable efforts to resolve the issue generating the inquiry as soon as is reasonably possible. You are responsible for backing up copies of all your data and software prior to seeking support from us. In the case of perpetual Licenses you will lose the right to receive support after such one (1) year period, unless you purchase additional support from us at additional cost. In the case of Subscriptions you will lose the right to receive support at the end of your Subscription, unless you renew your Subscription with us at additional cost. You are eligible to receive all Updates to the Sitefinity package while you maintain an active Subscription, or, in the case of perpetual Licenses, during the one (1) year period commencing on the date on which you purchase the License for the Sitefinity package; in the case of perpetual Licenses you will lose the right to receive Updates after such one (1) year period, unless you purchase additional maintenance from us at additional cost. In the case of Subscriptions you will lose the right to receive Updates at the end of your Subscription, unless you renew your Subscription with us at additional cost. The support of Add-on (s) (if purchased) and all access to support under the Mission Critical Support Add-on (if purchased) will be bound to the support term of the Sitefinity package for which it is purchased, so that it becomes renewable at the same time as the renewal of the support term for the Sitefinity package regardless of when the Add-on was purchased.
220.127.116.11. Mission Critical Support. Our Mission Critical Support Add-on may be available as an option for an additional fee for certain Sitefinity packages. Each purchase of a Mission Critical Support Add-on is specific to, and will be bound to, the support and support term of the particular Sitefinity package for which it is purchased. If you purchase a Mission Critical Support Add-on in connection with your License you are entitled to the Mission Critical Support Package described in greater detail at https://www.progress.com/support/sitefinity-support-plans. You will be entitled to receive support for an unlimited number of support inquiries. Our goal is to provide an initial response (but not necessarily a resolution) to each support inquiry within twenty-four (24) hours of receipt of such support inquiry and we will use reasonable efforts to resolve the issue generating the inquiry as soon as is reasonably possible. Unless you purchase additional Mission Critical Support Add-on support from us at additional cost, you will lose the right to receive support under a Mission Critical Support Add-on at the end of the sooner of: one (1) year from the purchase of the Mission Critical Support Add-on; and (ii) the expiration of the support term of the particular Sitefinity package for which the Mission Critical Support Add-on was purchased.
18.104.22.168. Exclusions and Limitations on Support Applicable to all Sitefinity packages . A description of items within scope and items out of scope of Support can be found at https://www.progress.com/support/sitefinity-scope-of-support. The list of items out of scope of Support is not an exhaustive list and if an item is not explicitly mentioned as being within scope of Support then it is excluded. For the avoidance of doubt, and without limiting the above, the Lucene.Net component of Sitefinity and the MaxMind software and database components of Sitefinity are excluded from the scope of Support. If it is determined by us in our sole discretion that you have received support from us for which you were not eligible, we may assess, and you agree to pay reasonable and appropriate fees for such support.
22.214.171.124. Support Incidents. A single support incident (including but not limited to Mission Critical Support incidents) may involve several communications and offline work in order to be resolved. You agree to provide us with detailed information about the issue encountered and cooperate with our requests for additional information as we attempt to resolve the issue. Our support engineers will make reasonable efforts to resolve your support issues; however, we do not guarantee that all support issues will be resolved. Bug reports and product feature suggestions are not considered support incidents, and we are not obligated to acknowledge or address such bug reports and/or product feature suggestions.
126.96.36.199. Product Discontinuance. We reserve the right to discontinue at any time any component of Sitefinity, whether or not it is offered as a standalone product or solely as a component of Sitefinity. To the extent we are obligated to provide support for Sitefinity in accordance with the terms set out in this EULA, we will provide support for prior versions of Sitefinity in accordance with our product lifecycle policy published at https://www.progress.com/support/sitefinity-lifecycle-policy (or any successor website location) and updated by us from time to time.
3.5. Google Maps API. Sitefinity contains a feature that will enable you to show geolocation information on your website, using the Google Maps API service. This License does not grant you a license or any rights to the “Google Maps API”. If you choose to use Google Maps in connection with Sitefinity’s address field feature, you must obtain an API Key directly from Google. You are solely responsible for compliance with the Google Maps API Terms of Service and any other applicable Google licensing requirements related to your use or implementation of the Google Maps API. You are solely responsible for any and all fees that Google may assess related to your use or implementation of the Google Maps API.
3.6. Additional Disclaimer of Liability. In addition to the limits on liability and disclaimers specified in section 1.13 (Limitation of Liability and Disclaimer of Certain Types of Damages), the following additional disclaimers apply to Sitefinity: neither we nor our licensors are responsible for any liability arising out of (a) content provided by you or a third party that is accessed through Sitefinity or on a website built using Sitefinity, (b) any material linked through such content or such website, (c) any add-on modules you develop using Sitefinity, or (d) use of the Lucene.net or MaxMind software and database components of Sitefinity.
4. PRODUCT SPECIFIC TERMS
This section specifies terms and conditions that are applicable to commercially available packages or configurations of the Progress Sitefinity product.
4.1. Product-Specific Definitions.
Any defined term used in this section 4 (Product Specific Terms) but not defined herein will have the meaning in section 1 (General Terms and Conditions), section 2.A (Terms for On-Premise Products) or section 3 (Product Family Specific Terms).
4.2. Progress Sitefinity Specific Terms.
4.2.1. General. The Sitefinity may be used for commercial or non-commercial purposes. You may only (i) by default use and access the Sitefinity on one (1) Production Domain, which shall be the Primary Domain as defined in section 4.A.3.3 (Domain Registration and Limitations); (ii) purchase Domain Add-ons for use with the Sitefinity; and (iii) use and access the Sitefinity for Production Purposes on the Primary Domain and any Domain Add-ons which you have registered in connection with such Sitefinity and paid all applicable fees.
4.2.2. Default CMS User Limits. Unless you have purchased a license to Sitefinity Standard, you may permit up to ten (10) CMS Users to be logged into the Sitefinity at any given time. Different CMS Users within your company may log in to the Sitefinity at different times, as long as no more than ten (10) CMS Users are logged into the Sitefinity at any given time. You may purchase the rights to increase the limit for additional concurrent CMS Users if we make it available as an Add-on.
188.8.131.52. Standard. For Sitefinity Standard you may permit up to four (4) CMS Users to be logged into Sitefinity at any given time. Different CMS Users within your company may log in to Sitefinity at different times, as long as no more than four (4) CMS Users are logged into Sitefinity at any given time
184.108.40.206. Enterprise Package. For Sitefinity Enterprise there is no limit to the number of CMS Users you may permit to be logged into Sitefinity at any given time.
4.2.3. Standard. A single license of Sitefinity Standard may not be used on more than two (2) Production Servers at any time. Sitefinity Standard may not be used in a load balancing environment.
4.3. Ucommerce for Sitefinity Add-on Specific Terms.
4.3.1. Non-Production Use License. If you download the Ucommerce for Sitefinity Add-on from NuGet or another repository that we or our licensor use to distribute the Ucommerce for Sitefinity Add-on (“Distribution Repository”), then we grant you a limited, non-transferable, revocable, royalty-free, non-exclusive license to, and to allow any number of your Authorized Users to, install and use the Ucommerce for Sitefinity Add-on on any number of Servers or Domains solely for a Development Purpose subject to and in accordance with the terms of this EULA. The license described in this section 4.3.1 (Non-Production Use License) does not include any support and does not allow you to use the Ucommerce for Sitefinity Add-on for any purpose other than a Development Purpose. You must purchase a production license for the Ucommerce for Sitefinity Add-on from us or our Authorized Reseller to obtain the support referenced in section 4.3.3 (Ucommerce for Sitefinity Add-on Package Support) or to use the Ucommerce for Sitefinity Add-on for a Production Purpose. Notwithstanding anything to the contrary in section 220.127.116.11 (Subscription Renewals), your license to install and use the Ucommerce for Sitefinity Add-on for a Development Purpose as set forth in this section 4.3.1 will commence on the date of download or delivery and will automatically continue for successive one year Subscription periods unless we or our licensor posts a notice on the Distribution Repository advising that the royalty-free non-production use license for the Ucommerce for Sitefinity Add-on is terminating or has terminated and shall no longer automatically renew, in which case your license will terminate at the end of your then-current annual subscription period. It is your responsibility to check the Distribution Repository to confirm that no such notice has been posted prior to your continued use for a successive annual renewal period.
4.3.2. Production License.
18.104.22.168. Pre-requisites on Eligibility to Purchase a License.
a. Sitefinity License Pre-requisite. You may purchase a Subscription License to use the Ucommerce for Sitefinity Add-on for a Production Purpose (for an initial or renewal Subscription period, as applicable) only if you hold a valid license to Sitefinity with a paid up maintenance and support period (if the license to Sitefinity is a perpetual license) or paid up Subscription period (if the license to Sitefinity is a subscription license). The Ucommerce for Sitefinity Add-on is only available for purchase under a Subscription license model. You may only use the Ucommerce for Sitefinity Add-on for a Production Purpose. Notwithstanding anything to the contrary in this EULA, if you intend to purchase a production license to the Ucommerce for Sitefinity Add-on to use in conjunction with our Sitefinity Cloud Platform as a Service offering, then your production license to the Ucommerce for Sitefinity Add-on will be governed by the terms and conditions of the then-applicable end-user license agreement for our Sitefinity Cloud Platform as a Service offering and not this EULA.
b. Co-termination with Maintenance and Support Period or Subscription Period for Sitefinity. Unless otherwise specified in the Order, the period of your Subscription to the Ucommerce for Sitefinity Add-on will, at the time of purchase, be pro-rated, as necessary, to co-terminate with the then-current maintenance and support period for Sitefinity (if a perpetual license) or then-current Subscription period for Sitefinity (if a subscription license).
22.214.171.124. Domain License Model. If you purchase a Subscription License for the Ucommerce for Sitefinity Add-on under a Domain license model, we will grant you, while you have an active Subscription, a limited, non-transferable, revocable, non-exclusive License to, and to allow your Authorized Users to install and use the Ucommerce for Sitefinity Add-on, and any Updates thereto provided to you by us, in accordance with the Documentation and subject to the following limitations:
a. Domain Registration. The Production Domain designated by you at the time you register a license key for the Ucommerce for Sitefinity Add-on must be the Primary Domain for Sitefinity. You must register all domains (whether or not used for a Production Purpose) with us. You may not change your Production Domain designation(s) once registered. You are also required to register subdomains (i.e. by registering a license key for the Ucommerce for Sitefinity Add-on for the Production Domain mysite.com, you will also be able to register and use it for all subdomains – www.mysite.com, support.mysite.com, staging.mysite.com, etc.). There is no limitation to the number of subdomains within the Production Domain on which you may install and use the Ucommerce for Sitefinity Add-on for Development Purposes. You may purchase the right to use the Ucommerce for Sitefinity Add-on on more than one Production Domain and/or one or more subdomains for Production Purposes (“ Ucommerce for Sitefinity Domain Add-ons”); provided that for each Ucommerce for Sitefinity Domain Add-on purchased, you must have a corresponding Domain Add-on license Sitefinity; please contact us at sales@Sitefinity.com if you wish to purchase a Ucommerce for Sitefinity Domain Add-on.
b. Limitations on Domain Add-ons. If you purchase a license to use the Ucommerce for Sitefinity Add-on on one or more Ucommerce for Sitefinity Domain Add-on(s) on or after the date that you agree to this EULA, you may use the Ucommerce for Sitefinity Add-on to administer such Ucommerce for Sitefinity Domain Add-on(s) pursuant to the same terms, conditions and restrictions of this EULA applicable to the Primary Domain, provided the Ucommerce for Sitefinity Domain Add-on(s) are administered for the same entity or individual that benefits from your administration of the Primary Domain. For example, if you currently administer the Primary Domain for Company X, you may not use the UCommerce for Sitefinity Add-on in connection with the administration of any Ucommerce for Sitefinity Domain Add-on(s) for Company Y; the administration of a Production Domain for Company Y requires a separate Primary Domain and thus the purchase of an additional License to the UCommerce for Sitefinity Add-on will be necessary.
126.96.36.199. Server License Model. If you purchase a Subscription License for the Ucommerce for Sitefinity Add-on under a Server license model, we will grant you while you have an active Subscription, a limited, non-transferable, revocable, non-exclusive License to, and to allow your Authorized Users to install and use the Ucommerce for Sitefinity Add-on, and any Updates thereto provided to you by us, in accordance with the Documentation and subject to the following limitations:
a. Limitations on a Server License. You may only install, use and access the Ucommerce for Sitefinity Add-on on the Licensed Server for Sitefinity. There is no limit on the number of Production Domains on the Licensed Server; however, each Production Domain on the Licensed Server must be administered for the same entity or individual and you must register all domains and subdomains (regardless of whether or not such domains and subdomains are used for a Production Purpose) with us. You may purchase the right to install, use and access the Ucommerce for Sitefinity Add-on on additional Production Servers for an additional fee; provided that a pre-requisite to such purchase is that you hold an active license for Sitefinity on each additional Production Server on which you intend to install, use and access the Ucommerce for Sitefinity Add-on. You may not access the Ucommerce for Sitefinity Add-on from Production Servers outside of the Licensed Server at any time.
4.3.3. Ucommerce for Sitefinity Add-on Package Support. You are only eligible to receive support for the Ucommerce for Sitefinity Add-on if (i) you have purchased a Subscription License to Ucommerce for Sitefinity Add-on for a Production Purpose and (ii) you have satisfied the requirements of section 188.8.131.52 (Pre-requisites on Eligibility to Purchase a License). The level of support that you receive for the Ucommerce for Sitefinity Add-on depends on the Sitefinity package licensed to you. Support for the Ucommerce for Sitefinity Add-on will be governed by the same terms applicable to the Sitefinity package licensed to you as set forth in section 3.4.5 (Support).
4.3.4. Subscription Renewals. The terms set forth in section 184.108.40.206 will apply to the renewal of your Production License Subscription License to the Ucommerce for Sitefinity Add-on.
4.4. NativeChat Integration with Sitefinity.
If the Product Documentation specifies integration with NativeChat, then Sitefinity will include a configuration to connect to NativeChat. You acknowledge that a separate license to NativeChat governed by the terms and conditions of the End User License Agreement for NativeChat and a proper Order (this last one, if applicable) will be required for your use of NativeChat integrated with Sitefinity. We also may make a license to NativeChat available to you as an Add-on.
4.5. MOVEit Integration with Sitefinity.
If the Product Documentation specifies integration with MOVEit, then Sitefinity will include a configuration to connect to MOVEit. You acknowledge that a separate license to MOVEit governed by the terms and conditions of the End User License Agreement for MOVEit and a proper Order (this last one, if applicable) will be required for your use of MOVEit integrated with Sitefinity. We also may make a license to MOVEit available to you as an Add-on.
4.6. CLOUDINARY Integration with Sitefinity.
If the Product Documentation specifies integration with CLOUDINARY technology (owned or licensed by Cloudinary Inc.), then Sitefinity will include a configuration to connect to CLOUDINARY. You acknowledge that a separate license to CLOUDINARY governed by the terms and conditions of a license agreement by Cloudinary Inc. for CLOUDINARY technology and a proper Order (this last one, if applicable) will be required for your use of CLOUDINARY integrated with Sitefinity. We also may make a license to CLOUDINARY available to you as an Add-on.
4.7. FRONTIFY Integration with Sitefinity.
If the Product Documentation specifies integration with FRONTIFY technology (owned or licensed by Frontify AG), then Sitefinity will include a configuration to connect to FRONTIFY. You acknowledge that a separate license to FRONTIFY governed by the terms and conditions of a license agreement by Frontify AG for FRONTIFY technology and a proper Order (this last one, if applicable) will be required for your use of FRONTIFY integrated with Sitefinity. We also may make a license to FRONTIFY available to you as an Add-on.
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