Improving the Quality of
Healthcare Delivery

State of the Industry

Aiming for the Ideal and Understanding the Real

Patient no-shows can delay disease detection, impact the quality of healthcare delivery, and increase overall healthcare cost. To improve patient adherence and revenue cycle management (RCM), Progress Health Cloud augments existing IT scheduling assets to give healthcare organizations a holistic view into patient scheduling across all practices. That holistic view will help drive patient adherence and lower overall operational spending.

Driving Operational Efficiency to Improve Clinical Outcomes

What if there was a way to help improve patient outcomes and increase revenue by predicting patient no-shows by leveraging the data already in your hands? What if you could cut no-shows by half or more? Progress has the answer—a HIPAA-compliant, digital, patient no-show solution powered by artificial intelligence and machine learning.

With Progress you get:
Actionable Data

Utilize existing patient data to create miss/cancel probability for each patient and its impact on the practice.

Clinical Efficiency

Maximize clinical workflows and productivity, i.e., triage staff based on type of patient needs and staff expertise.

Meaningful Patience Experience

Establish outreach preference protocols – email, text, IVR, chatbots.

Operational Efficiency

Leverage detailed, real-time reports to close scheduling gaps and forecast practice revenue.

Digital Solutions for Today’s Healthcare Challenges

Rising healthcare cost, limited resource capacities, burgeoning demands coupled with converging socio-economic and health policy trends are presenting healthcare organizations with an opportunity to transform and create new care modalities with digital technologies.

The State of the Industry

Growing Population of Chronically Ill Patients
  • 1.12 billion adults will be obese by 2030
  • $2 trillion is the annual global cost of obesity
  • No-show rates for patients with diabetes range from 16% to 27% which increases their risk of acute care utilization and hospitalization
  • Globally 1.6 million individuals will die of diabetic complications
PHC_Infographic_Illustration_1
Patient No-Shows leads to Increased Healthcare Costs
  • Missed GP appointments — 1.2 million GP hours — cost NHS England £216m annually
  • In the US, patient no-shows can cost a single provider $33.8K per month
  • At a typical US Academic Medical Center, Radiology patient no-shows are estimated to cost close to $1 million annually
PHC_Infographic_Illustration_2

Benefits for Adopting Digital Solutions

PHC_Infographic_Illustration_3
Drive Operational Efficiencies
  • Leverage data to strategically drive recommendations to overbook patient appointments to minimize loss and mazimize practice revenue all while improving the delivery of healthcare
  • Assign financial attributes to patient populations based on historical reimbursement records, if and when available
PHC_Infographic_Illustration_4
Reduce Clinical Inefficiencies
  • Utilize internal practice data and external factors (weather, time, day, etc.) to create probability heat maps for patient scheduling to predict patient no-shows
  • Maximize existing scheduling data to create patient benchmarks for the likelihood of a no-show based on a patient’s past scheduling attributes
PHC_Infographic_Illustration_5
Improve the Patient-Provider Experience
  • Determine what context driven approach is bettert to foster patient adherence to reduce patient no-shows
  • Configure practice specific patient attributes to predict and remediate patient no-shows

The State of the Industry

Growing Population of Chronically Ill Patients
  • 1.12 billion adults will be obese by 2030
  • $2 trillion is the annual global cost of obesity
  • No-show rates for patients with diabetes range from 16% to 27% which increases their risk of acute care utilization and hospitalization
  • Globally 1.6 million individuals will die of diabetic complications
PHC_Infographic_Illustration_1

The State of the Industry

Growing Population of Chronically Ill Patients
  • 1.12 billion adults will be obese by 2030
  • $2 trillion is the annual global cost of obesity
  • No-show rates for patients with diabetes range from 16% to 27% which increases their risk of acute care utilization and hospitalization
  • Globally 1.6 million individuals will die of diabetic complications
PHC_Infographic_Illustration_1

The State of the Industry

Patient No-Shows leads to Increased Healthcare Costs
  • Missed GP appointments — 1.2 million GP hours — cost NHS England £216m annually
  • In the US, patient no-shows can cost a single provider $33.8K per month
  • At a typical US Academic Medical Center, Radiology patient no-shows are estimated to cost close to $1 million annually
PHC_Infographic_Illustration_2

Benefits for Adopting Digital Solutions

PHC_Infographic_Illustration_3
Drive Operational Efficiencies
  • Leverage data to strategically drive recommendations to overbook patient appointments to minimize loss and mazimize practice revenue all while improving the delivery of healthcare
  • Assign financial attributes to patient populations based on historical reimbursement records, if and when available

Benefits for Adopting Digital Solutions

PHC_Infographic_Illustration_4
Reduce Clinical Inefficiencies
  • Utilize internal practice data and external factors (weather, time, day, etc.) to create probability heat maps for patient scheduling to predict patient no-shows
  • Maximize existing scheduling data to create patient benchmarks for the likelihood of a no-show based on a patient’s past scheduling attributes

Benefits for Adopting Digital Solutions

PHC_Infographic_Illustration_5
Improve the Patient-Provider Experience
  • Determine what context driven approach is bettert to foster patient adherence to reduce patient no-shows
  • Configure practice specific patient attributes to predict and remediate patient no-shows
Getting Started

Create a Healthier World by Accelerating Your Digital Journey

The CDC reports that six in 10 adults in the U.S. have a chronic disease and four in 10 have two or more. Patient no-shows put patients behind in their care, negatively affects outcomes and increases overarching healthcare costs while decreasing provider revenue. This video explains how to leverage your existing data assets to cut no shows by half.

Watch Video

Progress Health Cloud

Leverage data to drive patient adherence and decrease
overall healthcare costs.

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