Deliver superior customer experiences with an AI-driven platform for creating and deploying cognitive chatbots
Deliver Awesome UI with the most complete toolboxes for .NET, Web and Mobile development
Automate UI, load and performance testing for web, desktop and mobile
A complete cloud platform for an app or your entire digital business
Detect and predict anomalies by automating machine learning to achieve higher asset uptime and maximized yield
Automate decision processes with a no-code business rules engine
Optimize data integration with high-performance connectivity
Connect to any cloud or on-premises data source using a standard interface
Build engaging multi-channel web and digital experiences with intuitive web content management
Personalize and optimize the customer experience across digital touchpoints
Build, protect and deploy apps across any platform and mobile device
Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
SaaS has revolutionized how the software industry operates. Learn how Progress is empowering our OpenEdge Application Partners to capitalize on this paradigm shift.
There is no doubt about it: Software as a Service (SaaS) is an unmistakable opportunity for today’s ISVs. The model has completely upended the software industry and redefined how many companies are buying, building and using applications today. To help our ISVs capitalize on this paradigm shift, we’ve developed our own programs and resources that enable OpenEdge Application Partners to embrace SaaS and the profitability it offers.
To take a deeper look at SaaS and how ISVs can take advantage of new SaaS opportunities, we’re kicking off a seven-part blog series. As the first entry into this series, this blog will serve as an introduction to the SaaS market and explore some of the intricacies of delivering SaaS.
While IT budgets continue to decrease, the demand for innovation and complex systems is only increasing, and as such, the cloud has become a major component for delivering business transformation. According to IDC, organization adoption of cloud technologies has exploded across industries by 137% from 2015 to 2016. Companies that were once “light users” of the cloud are now relying heavily on cloud-based solutions, and new adopters are jumping on the bandwagon in record numbers. This surge in adoption has lessened the need for customized on-premise offerings significantly and cloud vendors are growing as much as 12 times faster than traditional software vendors as a result.
The driving forces behind the adoption of cloud-based solutions—and in particular, SaaS—include:
In addition to the operational benefits, delivering applications in the cloud offers several perks for application end users, including improved IT productivity and business agility, reduced IT budget and faster time to market. With the cloud, the ISV can expand its footprint to new customers that previously faced barriers to entry such as pricing, geographical boundaries, a lack of resources and so on.
Despite the benefits of cloud-based software delivery, SaaS providers must address numerous concerns about security, compliance and integration as they adopt the SaaS model. They must be able to measure and record application usage and customer information in order to satisfy government sanctions for IT systems. And, they must tackle any potential difficulties integrating their cloud-based offerings with existing systems as well as other cloud offerings deployed throughout a customer’s organization. Downtime caused by security breaches or other issues affect the customer experience and could result in substantial revenue loss, as customer loyalty can change quickly and easily.
SaaS is an alternative approach to software delivery that incorporates the business application with the utility and value of a managed service offering. The SaaS delivery model is different from traditional on-premise app delivery in the following ways:
Moving forward, SaaS ISVs are no longer creating packaged software products for customers to install. Instead, ISVs create functional software-powered services and applications for customers to use, delivered to agreed-upon performance levels, throughout the life of the service contract or commitment. This presents a new challenge for software vendors, as they need to shift gears from being a product company to a service provider.
In the next blog in this series, we’ll speak extensively about how the business model for ISVs has shifted as they transition to becoming services providers. This transition requires ISVs to rethink not only their business model, but their entire foundation and strategy as a company.
Until then, feel free to check out our programs and resources for ISVs looking to embrace SaaS, such as:
Seizing the SaaS Opportunity—A new ebook that covers the transition to a SaaS model
Progress SaaS FastTrack—A program that helps Progress Partners create and execute a SaaS strategy
SaaS Resource Center—A repository of various videos, blogs, whitepapers and other content dealing with everything SaaS
Tanya O’Connor is the product marketing manager for Progress OpenEdge. She has over 15+ years of marketing strategy, channel and communications experience in the application development market.
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