Tag: Nuclia

Customer support is about providing answers to people’s questions. But it’s about solving problems. In many cases, the solution is written somewhere in your knowledge base. But it might be hard to find, or it might not be accessible at all. That’s where AI comes in. AI can help you optimize your customer support by making your knowledge base more accessible and easier to use.

Historically, when interacting with machines, humans had to adapt to the machine’s language to ask questions—typically using SQL queries—and then interpret the machine’s response. This response usually comes in a structured data format, such as a table or a JSON string, following a specific schema. This is the purpose of the JavaScript Object Notation (JSON) output option on Nuclia’s "/ask" endpoint.