All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
Do you think we can actually improve business processes if people are involved? I think the answer is yes… at least I hope so. Back in May 2010 I completed the introduction of a single sign-on (SSO) project that I had been working on for over a year. I admit it, it was painful. During the planning...
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