Wikipedia defines it as “a desirable quality of a business process or supporting IT solution, which indicates its ability to respond to changing conditions and customer interactions as they occur. An operationally responsive business process or IT solution is one that reacts quickly and...

I have been seeing an increasing amount on interest in the marriage between Business Transaction Management (BTM) and Complex Event Processing (CEP). On July 29^th Dr Dobbs Journal published an article called Complex Event Processing: IT...

This week's deep dive into the gears of Enterprise Integration take us to the Dynamic Routing Architecture or DRA.  SonicMQ's Dynamic Routing Architecture (DRA)...

And I learned first hand what responsive process management is all about - to a consumer like me.

I’m on vacation... Citi just called to check on a phone inquiry they just received. Someone was calling for information about my account. I mentioned that I didn’t make the call...

I recently did a webinar, Responding to Business Events as they Happen, where I discussed the relationship between business events and the customer experience. The catalyst came from a few of our...

Last week met with a journalist (Dy.Editor, Murali) from a leading business newspaper in India (Hindu Business Line). We talked about many things that...

As we continue our series on Enterprise Integration as a foundational element for Operational Responsiveness we venture into the world of Performance, Scalability and Reliability.

These characteristics are vital to...

A few weeks back we attended the SIFMA Financial Services Technology Expo in New York City. Though I wasn’t able to attend, the rumors in the hallways are that it was a very successful, and fun, event. Bummed I missed...

The news that Steven Perkins, (former) oil futures broker in the London office of PVM Oil Futures, has been fined 72,000 pounds ($108,400) by the FSA and banned from working in the industry is no surprise,...