From Reliable Data to Actionable Insight: Agentic RAG Solution for the Progress OpenEdge Platform

Organizations that trust the Progress OpenEdge platform succeed by building high-performance, data-driven systems that power mission-critical business applications. But as AI becomes central to business transformation, many organizations are realizing that the real challenge isn’t building AI; it’s operationalizing it in a trusted, explainable way.

These organizations are eager to take advantage of AI and its capabilities but face constant setbacks—crucial knowledge is trapped in scattered documents, emails, videos and legacy systems; data is hard to connect; and outputs lack traceability. For OpenEdge users who value consistency and accuracy, these issues create barriers instead of benefits.

The Progress Agentic RAG (Retrieval-Augmented Generation) solution is designed to help bridge that gap, making enterprise AI real, accountable and outcome-driven.

Extending the Value of the OpenEdge Platform

The Progress Agentic RAG solution complements the OpenEdge platform by turning structured operational data managed by OpenEdge applications into deeper, contextual intelligence when combined with unstructured business content, such as documents, reports, manuals or support tickets.

This combination helps OpenEdge users move beyond transactional data to gain a fuller view of the business. Imagine being able to instantly surface information across contracts, service records and database entries—all grounded in trusted enterprise data.

With the Agentic RAG solution, AI answers are verifiable, actionable, trustworthy and explainable, and they integrate seamlessly into existing workflows for greater business impact. Having explainable answers means the reasoning behind each response is transparent and traceable, helping users understand how and why a response was generated.

From Reliable Applications to Intelligent Operations

OpenEdge users already benefit from stable, high-performance systems. However, Agentic RAG adds an intelligence layer on top of that reliability, bringing context-aware answers, faster decision-making and enterprise-grade governance without interrupting operations.

Here are just some of the Progress Agentic RAG advantages for OpenEdge users:

• Tap into both structured and unstructured content for richer insights that support quick, well-informed decisions.
• Accelerate modernization by adding AI capabilities without rewriting code, saving developers substantial time and delivering customer needs more quickly.
• Enable AI-driven assistants and automation within OpenEdge workflows, streamlining repetitive tasks and surfacing relevant insights to improve productivity and the user experience.
• Build trust with verifiable AI responses linked to real business data, supporting transparency and confidence in every answer by grounding outputs in trusted sources.
• Control AI costs with modular, no/low-code deployment and LLM flexibility, allowing teams to scale intelligently, reduce development overhead and choose a cost-effective model for their needs.

Real Business Possibilities for OpenEdge Customers

1. Unlock a 360° Enterprise View to Drive Smarter Decisions

OpenEdge applications run on trusted, structured data. But nearly 80% of your organization’s knowledge is unstructured and difficult to access. The Progress Agentic RAG solution bridges this gap, instantly synthesizing structured data with docs, PDFs, emails and more. The result? You make decisions with all the facts and context, not just what’s in your databases.

2. Accelerate Informational Workflows

• Customer Support: Instantly pull up every support case, knowledge
  base article, chat transcript and warranty doc right from within your
  OpenEdge applications. Solve problems in record time, with answers
  grounded in real customer history and product documentation.
• Compliance and Auditing: Ask natural-language questions like “Show
  all contracts modified after our security policy update,” and get
  cited, audit-ready results whether that information is in the
  OpenEdge platform or in scattered file shares.
• Proposal and Content Generation: Draft on-brand, compliant proposals,
  training docs and product literature, always referencing the latest
  approved content and style guides.

3. Empower Developers and IT Modernization

The Progress Agentic RAG solution allows you to launch chatbots that surface ABL code samples, modernization tips and technical docs that are contextualized for exactly what your team needs, without endless manual searching.

It also provides AI-generated recommendations that integrate directly into your OpenEdge workflows, so every user benefits from the full spectrum of company knowledge, without the need to leave the platform.

Why This Matters

For organizations already using OpenEdge applications, the ability to integrate AI without complexity is critical, especially as they work to increase organization AI readiness. This readiness reflects how prepared a company is to successfully adopt, implement and scale AI, encompassing technical capabilities, cultural alignment and operational maturity. The Progress Agentic RAG solution makes this possible by providing a business-ready foundation for AI adoption that requires no extensive re-engineering or risk to existing applications, empowering teams to move quickly and confidently toward scalable AI success quickly.

With these solutions, CIOs and IT leaders can meet AI transformation goals faster, unlocking new revenue opportunities, reducing the risk of wasted AI investments and achieving measurable cost savings through efficient, low-friction adoption. Product teams can deliver new AI-powered experiences using the same data their applications already manage. Compliance and risk teams can gain full visibility into how insights were generated and which sources were used. ABL developers can boost productivity and enhance code quality by leveraging contextual AI-powered search, automation and modernization guidance embedded within our Agentic RAG solution and right inside their development environment and workflows.

This combination future-readies your OpenEdge environment, empowering every role—from C-suite executive to developer—to move faster, innovate confidently and maximize the full value of your organizational data with trusted, explainable AI woven directly into everyday operations.

The Future of Smart, Safe AI for the OpenEdge Platform

The Agentic RAG solution from Progress makes AI real for OpenEdge businesses. It lets enterprises extend their trusted environment into the era of generative AI (GenAI) while maintaining control, compliance and confidence every step of the way.

The result is actionable insight from every corner of your data, delivered through AI you can trust and powered by Progress.

Explore the possibilities of the Progress Agentic RAG solution for your OpenEdge applications today.