By: Greg O'Connor
Greg O'Connor is the CEO of AppZero and a guest contributor for the the Business Making Progress blog. Pioneering the Virtual Application Appliance approach to simplifying application-lifecycle management, Greg O'Connor is responsible for translating Appzero's vision...
By: Mike FechnerMike Fechnerof Consultingwerk, a software architecture and development company, is a guest contributoron the Business Making Progress...
Maintaining customer loyalty and identifying new revenue opportunities is are recurring themes within today’s banking industry. As mobility and social computing proliferate, the ‘instant-on’ customer need more and more touch points. Although a challenge from the perspective of data...
Within the banking industry today, we’re observing a significant expansion of choices available to customers, and subsequently loyalty to the primary bank is eroding. What specifically is driving attrition?
Results from a 2011 customer survey conducted by Capgemini show that “quality of service”...