Last year Progress Software started talking a lot about Business Event Processing (BEP)—more commonly known as complex event processing (CEP). It really kicked into gear when we commissioned an independent technology market research company, Vanson Bourne, to conduct a survey and report on their results. Vanson Bourne interviewed 400 companies representing energy generation, telecommunications,and logistics sectors in the US and Western Europe. Why these industries? Well, because of the volume and complexity of their "business events" (service delivery) - both through systems and processes, and customer, partner, and supplier interactions. The results of the survey, detailed in the paper Overtaken by Events? - The Quest for Operational Responsiveness, demonstrates that harnessing business events, smart interpretation, and fast response are clear objectives for these industries. And the need is immediate.
Below I've included the Executive Summary of Key Findings. If you'd like to get more detail on their findings, visit our website and download the complete paper.
EXECUTIVE SUMMARY OF KEY FINDINGS
The Objective Is Operational Responsiveness
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. The survey identified a number of key pointers as to why businesses would be keener than ever to improve how they respond operationally, for example:
Businesses want to respond quickly and more accurately to business events at the operational and business planning level. Real-time information delivery is seen as an important contributor, seen as having a role in three key areas:
Of the companies surveyed 82% are planning investments in real-time technology by mid-2010 in the hope of achieving the vision.
But the Road Is Long...
The survey reveals that most companies still have a long journey on the path to operational responsiveness as defined above. Here are a few stand-out numbers that underline the current situation:
Service delivery and process gaps
Business planning gaps
Real-time Information and Business Event Processing (BEP)
In fact, 94% of businesses said that real-time information is important to them, and 78% said immediacy of response to business events provides a competitive advantage. But where business information is incomplete and/or sits across a range of disparate, non-compatible operational systems (as is admitted by most of the companies surveyed here), then speed alone is not enough. Where BEP is being tried out, users are already witnessing the power of combining and correlating across platforms, as well as the desired advantages that real-time systems would provide:
BEP benefits experienced so far
If you'd like to get more detail on their findings, visit our website and download the complete paper.
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