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All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
As you may have read in yesterday's post, we hosted our final Progress Software Summit in San Francisco on Wednesday. We again heard from the venerable,...
You may be asking yourself what these three names have in common and we found out at the Progress Software Summit on responsive process...
Last week I had the wonderful fortune to deliver a webinar with Robin Bloor on the role of events in decision management. This event, as a part of Information Management’s Espresso Shot webinar series, gave us a chance to dig into the market...
Upcoming webinar: 26-Aug-2010 at 11am ET
More Info and Registration: http://bit.ly/dyCu0c
JOIN US! In a recent survey by Vanson Bourne, 94% of respondents say that responding to information immediately is critical to their business, yet only 8%...
I recently did a webinar, Responding to Business Events as they Happen, where I discussed the relationship between business events and the customer experience. The catalyst came from a few of our...
Last week met with a journalist (Dy.Editor, Murali) from a leading business newspaper in India (Hindu Business Line). We talked about many things that...
The news that Steven Perkins, (former) oil futures broker in the
London office of PVM Oil Futures, has been fined 72,000 pounds ($108,400) by
the FSA and banned from working in the industry is no surprise,...
By now you’ve probably seen that a deal was reached this
morning by the House and Senate on regulation. Some would say it waters down
provisions from the tougher Senate bill, limiting rather than prohibiting banks
to trade derivatives and invest in hedge funds. This articles describes it as
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