Press Coverage

Should small businesses invest in chatbot technology now?

As widely predicted, AI-powered chatbots are no longer exclusive to Fortune 500 companies. According to a recent Research and Markets study, the global chatbots market is projected to witness a compound annual growth rate of 32.78 per cent by 2023, reaching a total market size of US$895.27 million from US$163.34 million in 2017.

Chatbots and IIoT: What could they possibly have in common?

The traditional chatbot isn’t much better than being stuck in phone tree hell. This is because they are created using a laborious coding process based on extensive decision trees that attempt to mimic every possible user interaction. They provide a stilted experience based on “if-then-else” logic that doesn’t follow a natural conversation.

A Cognitive Approach Is Necessary For Recall Prevention

Just days into 2018, yet another major company was forced to issue a significant product recall. This time it was HP, which recalled 50,000 computer batteries that were overheating and causing burn hazards for customers.

Using hybrid mobile to your advantage

It is no longer a question of “should I build a mobile app?” Digital businesses have begun to realize mobile app development is necessary to not only stay competitive, but to achieve customer satisfaction

4 Small Tweaks That Could Save Your Business Millions

Running a business of any size can be a challenge, filled with major decisions overwhelming you at every moment. But what if just a few slight adjustments could save your bottom line and open up space to focus on innovation and growth?

Is your business ready to go cognitive-first?

We no longer have to imagine the idea of talking robots and artificial intelligence via sci-fi literature and future-gazing motion pictures. With the power of cognitive-first applications and machine learning, organisations around the world are leveraging cognitive computing across industries such as manufacturing, healthcare, agriculture, marketing and defence to name just a few. 

Here's how Digital Twins could stem equipment failure

Identical twins don’t always look the same with age. But if they lead the same lifestyles, they’ll likely look similar as the years go on. And as it so happens, the same can be said about machines.

Four chatbot providers compared

Progress NativeChat is a recently released product designed to help develop and deploy chatbots. An important feature is that it is designed to be trained with data from existing systems.

How Progress Delivers Tools Needed For Organizations To Deploy Cognitive Business Apps

Bedford, Massachusetts-based Progress is a software company that has a portfolio of solutions which includes mission-critical business application development, mobile app development, machine learning, frontend developer tooling, a serverless cloud platform and data connectors.

EContent’s Trendsetting Products of 2018

Whether it is artificial intelligence (AI) or augmented reality (AR), there’s a good chance one of these acronyms is dominating discussion in your office. We all want to know which tools that promise new capabilities and enhanced efficiency through AI are worth the price of admission. 

Beating the Bottlenecks: The Power of Analytics in Manufacturing

Ruban Phukan, Co-founder and Chief Product and Analytics Officer at Progress DataRPM, discusses the age-old battle with bottlenecks and the role of predictive analytics in manufacturing.

How Canopy Health reduced mobile app development costs by 70%

After switching to a cloud-based Mobile Backend-as-a-Service platform and agile development tactics, the ACN can now launch an app for $148,800 – compared to $496,000 using the Waterfall methodology.

How micro should a microservice be?

Microservices are one of the hot new trends in application development. A big part of their appeal is the promise of enabling developers to create applications that are more robust, secure, flexible, and scalable.

Progress Teaches Chatbots To 'Talk'

Artificial Intelligence (AI) is in everything. To be clear, AI has now become a part of the way every layer and thread of the total IT fabric is being engineered. At the ‘chipset’ processor level, we find AI being used to aid hardware engineering. Upwards from the motherboard we also now find AI being used perhaps more obviously in our software applications. 

Progress NativeChat lets you build your own chatbot

Progress says NativeChat enables people to build and deploy AI-driven chatbots in as little as two weeks

Dover company launches 2.0 version of Daily Nanny app

Cubby Notes, a Dover-based service that improves childcare, has launched the 2.0 version of their native iOS and Android mobile app Daily Nanny.

Progress simplifies chatbot development with NativeChat

A key feature of Progress NativeChat is its use of what Progress calls CognitiveFlow technology, an approach that allows chatbots to be trained with goals, examples and data from existing backend systems, much as new human customer service agents are trained.

Chatbots are getting smarter and smarter!

In the past, humans were preferred over machines because there was a perception that humans were more accurate in their analysis of situations to make informed decisions. Fast-forward to 2018, we’re now seeing a complete focus on the customer in technology innovations. Combined with intelligent machines, they help brands scale customer engagement and provide increasingly personalised experiences. They give a complete 360 view of the customer.

Progress unveils innovation lab and first AI-driven chatbot product

Massachusetts-based technology firm Progress has unveiled its technology incubator Progress Labs, as well as the lab’s first product, an AI-driven chatbot. Progress Labs was established to” surface innovative ideas” within Progress, and “to nurture and harness these ideas so they can be developed as a part of the company’s product.

Progress introduces AI-driven platform for creating and deploying chatbots

Progress has announced the availability of Progress NativeChat, a new solution for chatbot development and deployment. NativeChat was designed to give organizations the ability to create customer solutions that can converse and transact on the channel of their choice, without the need for human interaction.