What is Operational Responsiveness?

What is Operational Responsiveness?

Posted on September 15, 2010 0 Comments

Wikipedia defines it as “a desirable quality of a business process or supporting IT solution, which indicates its ability to respond to changing conditions and customer interactions as they occur. An operationally responsive business process or IT solution is one that reacts quickly and effectively to a wide range of business events as they occur, and is also one that is managed in such a way as to be rapidly and effectively evolved in response to changes in the business environment itself so as to drive both consistency and value of business outcomes.”

I like that definition but Progress Software expands on it by believing that it is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur - enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Operational responsiveness is more than agility and business process engineering optimization, it’s about plugging decision makers into business events and giving them the ability to respond to the unexpected, thereby effecting change directly.

Watch Part 1 of our 7 part video series featuring Dr. John Bates, Senior Vice President, Chief Technology Officer and Head of Corporate Development at Progress Software. In the 50 second video, What is Operational Responsiveness?, John explains what it really means to be truly operationally responsive.

Read what Wikipedia has to say about Responsive Process Management (RPM). You can also follow Dr. John Bates on Twitter.


Pam Gazley

View all posts from Pam Gazley on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.

Comments are disabled in preview mode.
Latest Stories
in Your Inbox

Subscribe to get all the news, info and tutorials you need to build better business apps and sites

Loading animation

Sitefinity Training and Certification Now Available.

Let our experts teach you how to use Sitefinity's best-in-class features to deliver compelling digital experiences.

Learn More
More From Progress
New Digital Challenges, New Me: Meet Sitefinity DX 14.0
Read More
Creating Epic Digital Experiences for B2B Companies
Read More
Five Reasons Why Developers Love Sitefinity Marketplace
Read More