Improving customer service in the mortgage industry is key. Start by bringing together all customer information and documents into a single, unified, metadata repository to provide the kind of first class service needed to keep costs down, keep customers happy — and avoid lawsuits and regulatory fines.
For IT managers in regulated industries, audits are a way of life. Proactive record keeping will be critical for when those pesky auditors walk through the front door. This is where a secure FTP (sFTP) tool can play a big role. In a post-Enron world, transparency is key...